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Customer Satisfaction Survey Analyst Jobs (NOW HIRING)

Customer Satisfaction Representative

Grapevine, TX · On-site +1

$14.75 - $20/hr

About the Role As a Customer Satisfaction Representative, you will serve as a trusted point of ... Support dealers and Kubota division personnel on customer survey system. * Support Service Strategy ...

Customer Satisfaction Coordinator

Easton, PA · On-site

$17 - $22.25/hr

You'll analyze and resolve customer requests for compressed schedule material inquiries, monitor ... Ensure customer satisfaction and company profitability by consistently adhering to the policies and ...

Customer Satisfaction Representative

Grapevine, TX · On-site +1

$14.75 - $20/hr

About the Role As a Customer Satisfaction Representative, you will serve as a trusted point of ... Support dealers and Kubota division personnel on customer survey system. * Support Service Strategy ...

Customer Satisfaction Representative

Grapevine, TX · On-site

$14.75 - $20/hr

About the Role As a Customer Satisfaction Representative, you will serve as a trusted point of ... Support dealers and Kubota division personnel on customer survey system. * Support Service Strategy ...

Customer Satisfaction Coordinator

Easton, PA · On-site

$17 - $22/hr

You'll analyze and resolve customer requests for compressed schedule material inquiries, monitor ... Ensure customer satisfaction and company profitability by consistently adhering to the policies and ...

Customer Satisfaction Coordinator

Easton, PA · On-site

$17 - $22.25/hr

You'll analyze and resolve customer requests for compressed schedule material inquiries, monitor ... Ensure customer satisfaction and company profitability by consistently adhering to the policies and ...

This role is responsible for customer satisfaction, service recovery, and customer experience ... Data Analysis and Reporting * Monitor and analyze customer feedback data from various channels to ...

SUE Analyst

Apex, NC · On-site

$30/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... Work alongside survey crews to collect and integrate SUE data into project deliverables. * Provide ...

SUE Analyst

Apex, NC · On-site

$30/hr

We have an unparalleled commitment to customer satisfaction and employee well-being. Each engineer ... Work alongside survey crews to collect and integrate SUE data into project deliverables. * Provide ...

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Customer Satisfaction Survey Analyst information

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How much do customer satisfaction survey analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer satisfaction survey analyst in the United States is $30.24, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $33.65 per hour, depending on experience, location, and employer.

What does a customer satisfaction survey analyst do?

A Customer Satisfaction Survey Analyst is responsible for designing, administering, and analyzing surveys to assess how satisfied customers are with a company’s products or services. They interpret survey data to identify trends, strengths, and areas for improvement. Their insights help organizations make informed decisions to enhance customer experience and loyalty. Analysts often collaborate with marketing, customer service, and product teams to implement changes based on survey findings.

What are the key skills and qualifications needed to thrive as a customer satisfaction survey analyst?

To thrive as a Customer Satisfaction Survey Analyst, you need strong analytical abilities, proficiency in survey design and data interpretation, and a background in statistics or market research. Familiarity with survey platforms (like SurveyMonkey or Qualtrics), data analysis tools (such as Excel or SPSS), and sometimes certifications in market research are typically required. Exceptional attention to detail, communication skills, and a customer-centric mindset help analysts translate data into actionable insights for stakeholders. These skills ensure accurate measurement of customer satisfaction and drive improvements in products, services, and overall customer experience.

What are some common challenges faced by customer satisfaction survey analysts, and how are they typically addressed?

Customer Satisfaction Survey Analysts often face challenges such as low survey response rates, ensuring data accuracy, and translating qualitative feedback into actionable insights. To address these, analysts work closely with cross-functional teams to design clear and engaging surveys, use statistical methods to ensure data reliability, and leverage data visualization tools to present findings effectively. Collaboration with customer service and product teams is essential to ensure that survey results lead to meaningful improvements, making communication and analytical skills key for success in this role.

What is the difference between Customer Satisfaction Survey Analyst vs Customer Service Representative?

AspectCustomer Satisfaction Survey AnalystCustomer Service Representative
Primary RoleDesigns, analyzes, and interprets customer satisfaction surveys to improve service qualityHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, survey design, communication skillsCommunication, problem-solving, customer interaction skills
Work EnvironmentOffice-based, often in analytics or market research departmentsCall centers, retail stores, or service desks
Common Industry UsageMarket research, customer experience departmentsCustomer support, retail, hospitality

The Customer Satisfaction Survey Analyst focuses on analyzing survey data to inform business improvements, while the Customer Service Representative interacts directly with customers to resolve issues. Both roles require strong communication skills, but differ in their primary functions and work environments.

What states have the most Customer Satisfaction Survey Analyst jobs?

States with the most job openings for Customer Satisfaction Survey Analyst jobs include:

What are popular job titles related to Customer Satisfaction Survey Analyst jobs?

For Customer Satisfaction Survey Analyst jobs, the most frequently searched job titles are:

Customer Satisfaction Survey Phone Rep - Wixom, Michigan

Wixom, MI • On-site

Onset Marketing LLC
Marketing • 11 - 50 employees

$17.50/hr

Part-time

Re-posted 16 days ago


Job description

Customer Satisfaction Phone Rep - work from home or office

We are growing and looking for good people.
Call current business customers to conduct satisfaction surveys and schedule follow-up meetings.

Full flexibility of schedule within normal business hours. Work from home or in our Wixom, Michigan office.
We provide full training and support.
Previous calling experience helpful but not essential. Ideal candidates possess an upbeat, positive and enthusiastic attitude, have excellent business communication skills, and work well independently.

Job features: Flexible work schedule, part/full time, excellent team members, full training and support

We have several positions available which utilize: Customer Satisfaction Surveys, Customer engagement, Sales customer service, Outbound phone work / phone skills, Client prospecting, Sales leads, Lead generation, Business conversation skills, Business communications, Marketing and sales.


Onset Marketing is a Wixom, Michigan based marketing firm that provides marketing and sales lead generation services. Our customers include manufacturers, business service, business insurance, and engineering design firms.
www.OnsetMarketing.com
Apply Today!

Company Description

Onset Marketing is a 21-year old Wixom, Michigan based marketing firm that provides business strategic marketing, customer satisfaction services, and sales lead generation services focused on creating new sales opportunities for our clients.