ZipRecruiter

Log In

1

Customer Satisfaction Manager Jobs in Wisconsin (NOW HIRING)

Menasha Corporation

WI · On-site

$60 - $80/hr

Solid problem-solving skills with a focus on customer satisfaction. * Comfort navigating multiple ... Ability to manage priorities and handle a fast‑paced workflow. * Strong understanding of customer ...

New

Wendelta

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendelta

Restaurant Manager

Madison, WI · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendelta

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Sundo BV

WI · On-site

$60 - $80/hr

You're the main responsible for customer satisfaction and translate the wishes from our customers ... You are customer-focused, but you also know how to manage expectations. * You stay practical and ...

FastSigns

Customer Service Representative

Milwaukee, WI · On-site

$15 - $100/hr

Work with the center's management and support teams for the achievement of customer satisfaction and revenue generation. Core responsibilities include: * Serve as first point of contact for walk-in ...

FastSigns

Customer Service Representative

Milwaukee, WI · On-site

$15 - $100/hr

Work with the center's management and support teams for the achievement of customer satisfaction and revenue generation. Core Responsibilities: * Serve as first point of contact for walk-in, email, E ...

ECP

Customer Success Manager

Madison, WI · Remote

Take client satisfaction to the next level by acting as your clients' internal advocate * Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage ...

ECP

Customer Success Manager

Milwaukee, WI · Remote

Take client satisfaction to the next level by acting as your clients' internal advocate * Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage ...

previous pagenext page

Showing results 21-40

All JobsCustomer Satisfaction JobsCustomer Satisfaction Manager JobsCustomer Satisfaction Manager Jobs in Wisconsin

Customer Satisfaction Manager information

See Wisconsin salary details

$9

$26

$54

How much do customer satisfaction manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer satisfaction manager in Wisconsin is $26.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $32.98 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Wisconsin?

For Customer Satisfaction Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Wisconsin look for?

The top searched job categories for Customer Satisfaction Manager jobs in Wisconsin are:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Wisconsin as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $55,319 per year, or $26.6 per hour.

Customer Account Manager

Menasha Corporation

Oconomowoc, WI • On-site

Full-time

Re-posted 21 days ago

Job description

Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
We are looking for a Customer Account Manager who thrives in a fast-paced environment and is passionate about delivering exceptional service. In this role, you'll partner closely with customers, sales teams, and internal ORBIS facilities to manage orders, resolve issues, and ensure a smooth customer experience from start to finish.
If you enjoy problem-solving, building relationships, and making a real impact on customer satisfaction, this is the role for you.
About ORBIS
At ORBIS Corporation, we believe the best solutions come from collaborative teams, innovative thinking, and people who are passionate about helping customers succeed. As part of the Menasha Corporation family, ORBIS is a leader in reusable packaging solutions across multiple industries. Join a company committed to quality, continuous improvement, and building long-term customer partnerships.
Location: Oconomowoc, WI
Schedule: 5 days/week in office
Employment Type: Full-Time | Non-Exempt
What You'll Do
  • Serve as the primary point of contact for assigned customer accounts and sales personnel.
  • Manage the full order lifecycle-from order receipt through product delivery.
  • Perform order entry, edits, maintenance, status updates, and expedite requests.
  • Provide support through direct and ACD phone lines.
  • Develop a strong understanding of ORBIS products and how they are used.
  • Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.
  • Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.
  • Support the sales team with quotes, purchase order changes, and customer inquiries.
  • Provide backup coverage for team members as needed.
  • Contribute to ORBIS' quality policy and continuous improvement initiatives.
  • Perform other duties as assigned.

What You Bring
Required
  • High School Diploma (or equivalent).
  • 3-5 years of customer support or account management experience.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a high-volume environment.
  • Solid problem-solving skills with a focus on customer satisfaction.
  • Comfort navigating multiple systems and software tools.

Preferred
  • Bachelor's Degree.
  • 5-10 years of customer support experience within an ISO-certified manufacturing environment.
  • Prior ERP experience (SAP preferred).
  • Familiarity with customer support processes, best practices, and customer loyalty strategies.

Key Skills for Success
  • Excellent communication and interpersonal abilities.
  • High attention to detail and strong follow-through.
  • Team-oriented mindset with the ability to lead by example.
  • Ability to manage priorities and handle a fast-paced workflow.
  • Strong understanding of customer service best practices.

Work Environment
Office-based with regular use of computer systems and standard office equipment.
Why ORBIS?
  • A collaborative, people-first culture.
  • Opportunities for personal and professional growth.
  • A company committed to quality, innovation, and continuous improvement.
  • The chance to make a meaningful impact on the customer experience.

#ORBIS
#LI-CD1
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you'll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

Apply