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Customer Satisfaction Manager Jobs in Wisconsin (NOW HIRING)

Nassco Inc.

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements ... Implement advanced customer service strategies that prioritize customer satisfaction, loyalty, and ...

Nassco, Inc

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements ... Implement advanced customer service strategies that prioritize customer satisfaction, loyalty, and ...

Empyra Inc.

WI · On-site

$80 - $100/hr

We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow ( team. This is an on‑site full‑time role in Dallas ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

PPG

Customer Quality Engineer

Oak Creek, WI · On-site

... satisfaction. * Manage customer claims, quality concerns and complaints by ensuring timely containment, RCA, PA verification, response and closure utilizing recognized methodologies or customer ...

Sanmina

Program Manager

Pleasant Prairie, WI · On-site

Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA's), and business ...

Highland

WI · On-site

$100 - $125/hr

The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong customer relationships post sale, ensuring high levels of customer satisfaction leading to retention and ...

New

Group 1 Automotive

WI · On-site

$100 - $125/hr

Manage inventory, pricing strategy, merchandising, and vehicle aging to optimize dealership ... Maintain strong Customer Satisfaction Index (CSI) scores and meet manufacturer performance ...

Wendelta

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

Wendelta

Restaurant Manager

Madison, WI · On-site

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

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Customer Satisfaction Manager information

See Wisconsin salary details

$9

$26

$54

How much do customer satisfaction manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer satisfaction manager in Wisconsin is $26.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $32.98 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Wisconsin?

For Customer Satisfaction Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Wisconsin look for?

The top searched job categories for Customer Satisfaction Manager jobs in Wisconsin are:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Wisconsin as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $55,319 per year, or $26.6 per hour.

Customer Account Specialist

Milwaukee, WI • On-site

IBCC Industries, Inc.
Strategic Planning Consulting Services • 51 - 200 employees
Learn more about IBCC Industries, Inc.external

Other

Posted 3 days ago

New

Job description

Company Description IBCC Industries, Inc. is a U.S.-owned, Asia-based CNC machining company that produces high-quality machined castings, forgings, and assemblies for original equipment manufacturers across the U.S., India, Europe, and China. The company operates numerous machining and fabrication facilities in India and China as well as 2 steel foundries in India. Sales, engineering, logistics, and customer service teams are located worldwide to provide comprehensive, end-to-end product management and global warehousing solutions. All factories and offices are ISO 9001:2000 certified, and the company serves Fortune 1000 clients in sectors such as oil and gas, commercial truck, construction, fork & arial lifts, and various other industries. IBCC focuses on long-term partnerships and reliable, high-performance components for complex industrial applications.

Role Description The Customer Account Specialist is a full-time, on-site role based in Milwaukee, WI, responsible for managing and supporting customer accounts in industrial and OEM markets. This role includes responding to customer inquiries, coordinating orders, tracking shipments, and resolving service or delivery issues in collaboration with sales, logistics, and production teams. The specialist maintains accurate account records, prepares order and status reports, and proactively communicates timelines, pricing, and product information to customers. Daily activities involve monitoring customer satisfaction, managing account workflows, and ensuring that service levels align with company standards and ISO-certified processes. The role also supports continuous improvement by identifying recurring issues, providing feedback to internal teams, and helping implement solutions that enhance the customer experience.

Qualifications

  • Strong customer service and customer support skills, with a focus on building long-term relationships and managing accounts professionally.
  • Ability to drive customer satisfaction through proactive communication, follow-up, and issue resolution.
  • Effective communication skills, including clear verbal and written interactions with customers and internal teams.
  • Solid analytical skills to interpret order data, logistics information, and customer trends, and to support problem-solving and decision-making.
  • Experience in an industrial, manufacturing, or OEM environment is beneficial, especially in sectors such as oil and gas, engines, or heavy equipment.
  • Proficiency with CRM systems, ERP or order management software, and standard office applications (e.g., Excel, Word, email).
  • Strong organizational skills, attention to detail, and the ability to manage multiple customer accounts and priorities simultaneously.
  • An associate or bachelor’s degree in business, supply chain, or a related field is preferred.

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