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Customer Returns Representative Jobs in Springfield, MO

FedEx

Retail Customer Service Associate

Springfield, MO · On-site

$12.75 - $14/hr

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the ... return through a Quality-oriented culture and day-to-day application of Quality science. Suggests ...

QXO

Inside Sales Representative

Springfield, MO · On-site

... in-class customer experience. QXO is North America's largest distributor and installer of ... Receive and process requests for price quotes, orders, returns, cancellations, product information ...

LIBERTY NATIONAL

Sales Representative

Ozark, MO · Remote

Here, your effort shapes what you get in return. At Globe Life Liberty National Division, we've ... We empower our customers to Make Tomorrow Better by offering products that help secure their ...

LIBERTY NATIONAL

Sales Representative

Springfield, MO · Remote

Here, your effort shapes what you get in return. At Globe Life Liberty National Division, we've ... We empower our customers to Make Tomorrow Better by offering products that help secure their ...

UniFirst

Route Coverage Specialist - UniFirst

Springfield, MO · On-site

$17.25 - $22.25/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

UniFirst

Route Support

Springfield, MO · On-site

$18 - $23/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

Unifirst

Route Coverage Specialist - UniFirst

Springfield, MO · On-site

$16 - $20.75/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

Unifirst

Route Coverage Specialist - UniFirst

Springfield, MO · On-site

$16 - $20.75/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

UniFirst

Route Coverage Specialist - UniFirst

Springfield, MO · On-site

$18 - $23/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

UniFirst

Route Coverage Specialist - UniFirst

Springfield, MO · On-site

$17.25 - $22.25/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

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Showing results 41-60

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Springfield, MO

Customer Returns Representative information

See Springfield, MO salary details

$8

$17

$24

How much do customer returns representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer returns representative in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Springfield, MO?

For Customer Returns Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Springfield, MO look for?

The top searched job categories for Customer Returns Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Returns Representative jobs?

Cities near Springfield, MO with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Part Time Customer Service Associate

Hertz

Springfield, MO • On-site

$16.50/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description


The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $16.50/hr
Qualifications:
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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