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Customer Returns Representative Jobs in Springfield, MO

QXO

Inside Sales Representative

Springfield, MO

... in-class customer experience. QXO is North America's largest distributor and installer of ... Receive and process requests for price quotes, orders, returns, cancellations, product information ...

Banfield

Client Service Representative

Springfield, MO · On-site

$15 - $17.70/hr

... return and refer their friends and families. The pay range for this role is $15.00 - $17.70 Hourly The pay range listed reflects a general hiring range for the area , with the specific rate ...

LIBERTY NATIONAL

Sales Representative

Ozark, MO · Remote

Here, your effort shapes what you get in return. At Globe Life Liberty National Division, we've ... We empower our customers to Make Tomorrow Better by offering products that help secure their ...

LIBERTY NATIONAL

Sales Representative

Springfield, MO · Remote

Here, your effort shapes what you get in return. At Globe Life Liberty National Division, we've ... We empower our customers to Make Tomorrow Better by offering products that help secure their ...

Unifirst

Route Coverage Specialist - UniFirst

Springfield, MO · On-site

$16 - $20.75/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

Unifirst

Route Coverage Specialist - UniFirst

Springfield, MO · On-site

$16 - $20.75/hr

... Representatives (RSRs) are unavailable. With training on multiple routes, you'll ensure our valued ... return, ensuring timely and accurate service to meet customer standards * Provide Excellent ...

Ace Retail Group

Part-Time Cashier

Springfield, MO · On-site

$15 - $16/hr

... return of merchandise. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Customer Service * Project a positive representation of Westlake Ace Hardware.

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Customer Returns Representative information

See Springfield, MO salary details

$8

$17

$24

How much do customer returns representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer returns representative in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What are popular job titles related to Customer Returns Representative jobs in Springfield, MO?

For Customer Returns Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Springfield, MO look for?

The top searched job categories for Customer Returns Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Returns Representative jobs?

Cities near Springfield, MO with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Inside Sales Representative - Natural Gas Utility

Border States Industries, Inc.

Springfield, MO

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Border States rating

8.0

Company rating: 8.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

116th of 417 rated retail wholesalers

Job description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Fargo, ND Any Border States location. 

Application Deadline: August 5, 2026 or Posted Until Filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Inside Sales Representative supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Grows relationships with customers and suppliers. Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.  

Responsibilities

Essential Functions

  • Receives and enters orders in an accurate and timely manner. 
  • Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc. 
  • Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs. 
  • Responsible for managing projects. 
  • Provides consistent and timely follow-up on customer inquiries and order status. 
  • Secures pricing from vendors, coordinates deliveries, and  expedites deliveries when necessary.
  • Effectively processes returns to maximize value.  
  • Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. 
  • Provides value to customer through the sourcing of material. 
  • Enhances and grows relationships with customers and suppliers through frequent, meaningful communication. 
  • Runs daily reports and resolves customer and order issues. 
  • Assists customers with billing issues. 

Non-essential Functions

  • Assists with and provides training as needed. 
  • Attends sales and product meetings, trade shows and technical training programs, as needed.  
  • May input TCCM cost savings documentation relevant to the assigned customer base.
  • Participates in and advises sales management on the implementation and success of marketing plans and strategies. 
  • Performs other duties as assigned by supervisor or other designate.
Qualifications
  • Associate's business/trade degree preferred or the equivalent in work experience.  
  • 3+ years of prior customer service, city desk, or sales experience.
  • 3+ years of prior electrical distribution experience preferred.
  • Technical ability to understand electrical systems .
  • Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
  • Working knowledge of SAP software preferred.
Skills and Abilities
  • Excellent customer service skills include being competent, accurate, responsive, and engaged.
  • Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
  • Ability to effectively plan and organize. 
Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%

  • Lift from Waist:
    • < than 10 lbs. - Not at all
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Lift from Floor:
    • < than 10 lbs. - Frequently
    • 10 to 25 lbs. - Frequently
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Occasionally
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Carried for Distance:
    • < than 10 lbs. - Not at all
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
Physical Activity

Frequency at which you would do the following in a typical day:

  • Sitting (a continuous period of being seated) - Continuously
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Frequently
  • Bending/stooping (downward and forward) - Occasionally
  • Crawling (moving about on hands and knees or hands and feet) - Not at all
  • Climbing/Walking Stairs (ascending or descending) - Frequently
  • Reaching (extending arms in any direction) - Frequently
  • Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Occasionally
  • Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
  • Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
  • Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
  • Grasping (Applying pressure to an object with the fingers and palm) - Continuoulsy
  • Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
  • Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
  • Driving (the control and operation of a motor vehicle) - Occasionally
  • Desk work (work usually performed at a desk) - Continuously
  • Use of a computer - Continuously
  • Use of a telephone - Continuously
  • Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Not all all
  • Travel (travel needed to perform job duties) - Occasionally
Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $23.50 per hour to $34.25 per hour, depending on experience. 

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.

Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It's not just the law.  It's something  we've believed in since our founding.  We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

  • Criminal background check (required for all positions)
  • Motor Vehicle Record (MVR) check (required for positions involving driving)
  • Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

What Border States employees say

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