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Customer Returns Representative Jobs in Springfield, MO

Cabela's

Customer Care Outfitter - Part Time

Springfield, MO · On-site

$14.50 - $19.75/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Responds to incoming customer inquiries and resolve customer issues regarding account, order status and after the sale service, such as, return procedures, returns or exchange of defective/damaged ...

U-Haul

Customer Service / Lot Attendant

Springfield, MO · On-site

$11.25 - $13.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

QXO

Inside Sales Representative

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in-class customer experience. QXO is North America's largest distributor and installer of ... Receive and process requests for price quotes, orders, returns, cancellations, product information ...

Unifirst

Route Service Representative - UniFirst

Springfield, MO

$16 - $20.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction ... Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering ...

UniFirst

Route Service Representative - UniFirst

Springfield, MO · On-site

$17 - $21.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction ... • Represent UniFirst on the Road: Operate a company walk-in truck along designated routes ...

Unifirst

Route Service Representative - UniFirst

Springfield, MO · On-site

$16 - $20.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction ... Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering ...

Hertz

Part Time Customer Service Associate

Springfield, MO · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Immediately handles and resolves customer issues at the counter and returns with the highest level ... represent a significant part of our culture - and our success and reputation as a company.

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Showing results 21-40

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Springfield, MO

Customer Returns Representative information

See Springfield, MO salary details

$8

$17

$24

How much do customer returns representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer returns representative in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What are popular job titles related to Customer Returns Representative jobs in Springfield, MO?

For Customer Returns Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Springfield, MO look for?

The top searched job categories for Customer Returns Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Returns Representative jobs?

Cities near Springfield, MO with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Delivery Driver, Springfield West

Performance Foodservice

Springfield, MO • On-site

$83K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Performance Food Group rating

7.1

Company rating: 7.1 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

27th of 49 rated food wholesalers

Job description

Job Description:

Position Details: 

  • Pay: Drivers average $83,000 annually
  • Schedule: Monday-Friday, with layovers and occasional Saturdays. Start and end times vary with drivers averaging upwards of 12/hr days. 4 & 5 day work weeks available. 
  • Location: 4551 Junction Street, Springfield, MO
  • CDL A is required

We Deliver the Goods: 

  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more 

  • Growth opportunities performing essential work to support America’s food distribution system 

  • Safe and inclusive working environment, including culture of rewards, recognition, and respect 

Position Purpose:  
 
Food and food service delivery drivers fulfill a critical role in the country’s food supply chain. Our delivery drivers not only make sure the customers’ products arrive at their destination at the arranged times and in good condition, but they are the face of our company – building lasting relationships with our customers! 
 
Driver is responsible for driving a tractor trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle, and overnight and drive and drop routes for the purpose of delivering and/or unloading food and food related products to customers in a safe and timely manner and in accordance with Department of Transportation (DOT) regulations. 
 
Primary Responsibilities: 

  • Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. 

  • Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. 

  • Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed. 

  • Reports all safety issues and/or repairs required. 

  • Follows all DOT regulations and company safe driving guidelines and policies. 

  • Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight. 

  • Performs count check of items and check customer invoices of products that have been loaded. 

  • Checks and completes in an accurate and in legible fashion all required paperwork associated with freight. 

  • Moves tractor to the loading dock and attach preloaded trailer as needed. 

  • Drives to and delivers customer orders according to predetermined route delivery schedule. 

  • Unloads products from the trailer, transports items into designated customer storage areas. 

  • Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy. 

  • Verifies delivery of items with customer and obtain proper signatures. 

  • Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors. 

  • Ensures that tractor, trailer, and freight are appropriately locked and/or always secured. 

  • Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required. 

  • Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements. 

  • Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required. 

  • At the end of the shift secure all equipment and complete all necessary paperwork. 

  • Performs other related duties as assigned.  

Click Here for a Job Preview 

Qualifications:

High School Diploma/GED or Equivalent
6+ months commercial driving experience
Valid CDL-A
Must be 21+ years of age
Meet all State licensing and/or certification requirements (where applicable)
Clean Motor Vehicle Report (MVR) for past 3 years
Pass post offer drug test and criminal background check
Pass road test
Attains or has valid current DOT Health Card and/or able to secure new DOT Health Card
Able to hand-lift and utilize two-wheeler, lift gate and/or other equipment to move and/or stack product cases/freight of varying size and weight throughout shift; product generally ranges from between 10-35 pounds and up to between approximately 60 and 90 pounds, depending on the location

Company description


Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

What Performance Food Group employees say

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