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Customer Returns Representative Jobs in Spring, TX

Amphenol

Customer Service Representative

Houston, TX · On-site

$13.75 - $18.75/hr

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and ... Manage customer returns, exchanges, and warranty claims in accordance with company policies

Amphenol

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and ... Manage customer returns, exchanges, and warranty claims in accordance with company policies

Coastal HVAC Supply

Be Seen First

Inside Sales Representative

Montgomery, TX · On-site

$17.50 - $21/hr

Coastal HVAC Supply is seeking an Inside Sales Representative to join our growing team! Primary job ... Process customer returns when items are new and unused and are stockable * Process warranties

U-Haul

Customer Service Representative

Katy, TX

$14.75 - $20/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Katy, TX · On-site

$14.75 - $20/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

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Customer Returns Representative information

See Spring, TX salary details

$8

$16

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How much do customer returns representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer returns representative in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Spring, TX? For Customer Returns Representative jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Spring, TX look for? The top searched job categories for Customer Returns Representative jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Returns Representative jobs? Cities near Spring, TX with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Spring, TX as of May 2026, with employment types broken down into 49% Full Time, 33% Temporary, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Customer Service Representative

Amphenol

Houston, TX • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and professional support to customers by managing order processing, quotations, and ongoing order status communication. The CSR partners closely with internal teams including Sales, Engineering, Production, Quality, and Finance to ensure customer requirements are understood, orders are processed accurately, and customer expectations are met.
Knowledge / Skills:
  • Proficiency with ERP systems and order processing software
  • Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
  • Ability to navigate database, inventory, manufacturing, and order management systems
  • Strong written and verbal communication skills
  • Excellent organizational skills with the ability to manage multiple priorities
  • High attention to detail and follow-through
  • Self-motivated with the ability to work independently
  • Strong teamwork and collaboration skills
  • Customer-focused mindset with strong problem-solving ability
  • Ability to make decisions and take ownership of outcomes

Qualifications / Education / Experience:
  • High School Diploma required
  • Associate's degree in a technical or related discipline preferred
  • Minimum of 5 years of experience in a customer service, order management, or similar role within a manufacturing environment preferred
  • Excellent phone etiquette and interpersonal communication skills
  • Ability to multitask, organize, and prioritize workload effectively
  • Proficient in English (written and verbal)
  • Strong attention to detail and accuracy

Duties / Responsibilities:
  • Provide timely and accurate responses to customer inquiries regarding pricing, product availability, orders, shipments, and invoicing
  • Receive, review, and process customer orders and purchase orders in accordance with company procedures
  • Ensure customer order requirements, shipping instructions, and specifications are accurately entered and communicated internally
  • Maintain customer master data, cross-reference files, and shipping arrangements within ERP systems
  • Monitor open, late, or held orders and proactively identify solutions to meet delivery commitments
  • Communicate order status updates clearly and professionally to customers
  • Partner with Finance to support the collection of receivables and resolution of invoice discrepancies
  • Coordinate with Sales, Product Marketing, Engineering, Production, and Quality to address customer needs and resolve issues
  • Conduct contract and order reviews to ensure accuracy and compliance with customer requirements
  • Review and interpret manufacturing drawings, blueprints, and technical specifications to confirm order accuracy
  • Manage customer returns, exchanges, and warranty claims in accordance with company policies
  • Investigate return requests and collaborate with Quality to analyze root causes and corrective actions
  • Maintain accurate documentation and records related to customer orders and communications
  • Project a positive and professional image of company to customers and internal stakeholders

Benefits:
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off (PTO) and paid company holidays
  • Employee Assistance Program (EAP)
  • Professional Development and Training Opportunities

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