ZipRecruiter

Log In

1

Customer Returns Representative Jobs in Ridgeland, MS

Cabela's

Customer Service Relations - PT

Pearl, MS · On-site

Checks in all Vendor representatives, completing the necessary visitor log information and ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

FedEx

Retail Customer Service Associate

Jackson, MS · On-site

$13 - $14.50/hr

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the ... return through a Quality-oriented culture and day-to-day application of Quality science. Suggests ...

FedEx Office

Retail Customer Service Associate

Jackson, MS · On-site

$13 - $14.50/hr

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the ... return through a Quality-oriented culture and day-to-day application of Quality science. Suggests ...

Michael's Inc

Customer Service Team Member

Jackson, MS · On-site

$13.25 - $17.50/hr

Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and ... Responsible to complete merchandise recovery and maintenance including the merchandise return / go ...

LIBERTY NATIONAL

Sales Representative

Ridgeland, MS · Remote

Here, your effort shapes what you get in return. At Globe Life Liberty National Division, we've ... We empower our customers to Make Tomorrow Better by offering products that help secure their ...

previous pagenext page

Showing results 21-40

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Ridgeland, MS

Customer Returns Representative information

See Ridgeland, MS salary details

$8

$15

$22

How much do customer returns representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer returns representative in Ridgeland, MS is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $17.40 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Ridgeland, MS?

For Customer Returns Representative jobs in Ridgeland, MS, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Ridgeland, MS look for?

The top searched job categories for Customer Returns Representative jobs in Ridgeland, MS are:

What cities near Ridgeland, MS are hiring for Customer Returns Representative jobs?

Cities near Ridgeland, MS with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Ridgeland, MS as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,575 per year, or $15.7 per hour.

Customer Service Representative

Williams-Sonoma

Jackson, MS • On-site

$15/hr

Full-time

Re-posted 14 days ago

Williams-Sonoma rating

6.4

Company rating: 6.4 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

Job description

Williams-Sonoma Inc.
Customer Service Representatives
Seasonal Full Time availability
Remote roles available in: Jackson, MS
Now accepting applications until September 30, 2026
Why Join Us?
Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone's day every day?
If you're someone who:
  • Brings positive energy.
  • Solves problems with confidence.
  • Loves great products and even better discounts.
    ...then you'll feel right at home here!

Your Day to Day (Essential Functions):
Customer-Focused Support:
  • Serve as the first point of contact for customer inquiries via phone.
  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
  • Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership:
  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.
  • Approve adjustments, returns, or other resolutions within established guidelines.
  • Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity:
  • Uphold company values by providing honest, ethical, and transparent support.
  • Maintain confidentiality of customer data and company policies.
  • Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth:
  • Work closely with team members and leadership to improve service processes.
  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
  • Provide feedback to improve company policies and customer experience strategies.

What We Offer:
  • $15.00/hr
  • Recognition based incentives and bonuses for top performers.
  • Training, coaching and early conversion opportunities to build your career within our holiday season.
  • Employee discounts and perks (up to 40% off most products and brands).

What We're Looking For:
  • 1+ years of customer service experience (retail, call center, or hospitality preferred)
  • Strong communication skills - Ability to de-escalate and resolve issues professionally
  • Problem-solving mindset - You think fast and adapt quickly
  • Integrity and reliability - You do the right thing, even when no one is watching
  • Comfortable working in a fast-paced environment with performance goals
  • Tech-savvy - Ability to navigate multiple systems and multitask efficiently

Work-From-Home Technology Requirements:
  • You must provide your own qualifying equipment and reliable internet connection.

Required Computer Setup:
  • Desktop, all-in-one computer or traditional laptop.
  • Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations.
  • Minimum 6 GB of RAM; 8 GB or more recommended.
  • Minimum screen resolution of 1920 × 1080.
  • Google Chrome.
  • Current antivirus protection.
  • Enough available storage to install required systems.
  • Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.
  • Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.

Required Equipment:
  • External mouse.
  • Keyboard.
  • Webcam.
  • Wired USB headset.
  • Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.
  • Your computer and internet connection must pass our pre-employment System Checker.

We do not recommend using built-in laptop track pads.
Your system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
Ready to Get Started?
Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.
Apply today and complete your application by September 30, 2026. Your next opportunity could start right from home!
Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.

What Williams-Sonoma employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Williams-Sonoma logo

About Williams-Sonoma

Sourced by ZipRecruiter

Established in 1956, Williams-Sonoma, Inc. stands as a leading specialty retailer, renowned for offering premium kitchen and home products in the United States. Our esteemed family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Rejuvenation, Mark & Graham, West Elm, and Outward. These brands have earned widespread recognition and respect in the industry. We take pride in providing beautifully designed, stylish, and functional products for every part of the home, from the kitchen to the living room, bedroom, home office, closet, laundry room, and outdoor spaces. While witnessing significant transformations over the years since our first brick-and-mortar store opened, our dedication to exceptional quality products, functional design, excellent customer service, and enriching the lives of our customers and communities remains unwavering. Today, we are a multi-brand, multi-channel global enterprise, supported by cutting-edge technology and exceptionally talented retail teams. We constantly seek fresh perspectives and innovative ideas to drive our continued success.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

View All Williams-Sonoma Jobs

Apply