... sales representatives and others as appropriate. The Cooling CE is also required to maintain ... Capable of completing tasks and return unit to full operating conditions based upon directed ...
... sales representatives and others as appropriate. The Cooling CE is also required to maintain ... Capable of completing tasks and return unit to full operating conditions based upon directed ...
... sales representatives and others as appropriate. The Cooling CE is also required to maintain ... Capable of completing tasks and return unit to full operating conditions based upon directed ...
... sales representatives and others as appropriate. The Cooling CE is also required to maintain ... Capable of completing tasks and return unit to full operating conditions based upon directed ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problem solving skills with customers and co-workers. * Use logistics to manage Sales Representatives to the most efficient manner on deliveries, returns ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problem solving skills with customers and co-workers. * Use logistics to manage Sales Representatives to the most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problem solving skills with customers and co-workers. * Use logistics to manage Sales Representatives to the most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problem solving skills with customers and co-workers. * Use logistics to manage Sales Representatives to the most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Jackson, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Credit Manager
Pearl, MS · On-site
Establish professional communication and problemsolving skills with customers and co-workers. * Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...
Sales Associate (Sur La Table)
Jackson, MS · On-site
$13 - $15/hr
Key Responsibilities Customer Experience & Brand Representation · Represent Sur La Table's brand ... sales, returns, and price checks using the POS system. · Assist in daily opening and closing ...
Quick apply
Sales Associate (Sur La Table)
Jackson, MS · On-site
$13 - $15/hr
Key Responsibilities Customer Experience & Brand Representation · Represent Sur La Table's brand ... sales, returns, and price checks using the POS system. · Assist in daily opening and closing ...
Sales Associate (Sur La Table)
Jackson, MS · On-site
$13 - $15/hr
Key Responsibilities Customer Experience & Brand Representation • Represent Sur La Table's brand ... sales, returns, and price checks using the POS system. • Assist in daily opening and closing ...
Sales Associate (Sur La Table)
Jackson, MS · On-site
$13 - $15/hr
Key Responsibilities Customer Experience & Brand Representation • Represent Sur La Table's brand ... sales, returns, and price checks using the POS system. • Assist in daily opening and closing ...
... returns home safely. * Set the tone for leadership, accountability, teamwork, and respect across ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
New
... returns home safely. * Set the tone for leadership, accountability, teamwork, and respect across ... Commercial, Customer & Market Leadership * Lead commercial strategy across public and private ...
New
Delivery Specialist
Pearl, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Pearl, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Jackson, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Jackson, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Jackson, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Jackson, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Pearl, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Pearl, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Pearl, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Pearl, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Jackson, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Delivery Specialist
Jackson, MS · On-site
... customer's home and in the store. * As a brand ambassador always represent yourself and your ... Use hand receipts on all product returns and payments in the field. * Complete all other tasks ...
Customer Returns Representative information
See Ridgeland, MS salary details
$8.21 - $9.50
2% of jobs
$9.50 - $10.80
4% of jobs
$10.80 - $12.09
11% of jobs
$12.81 is the 25th percentile. Wages below this are outliers.
$12.09 - $13.38
15% of jobs
The median wage is $14.57 / hr.
$13.38 - $14.68
20% of jobs
$14.68 - $15.97
15% of jobs
$16.86 is the 75th percentile. Wages above this are outliers.
$15.97 - $17.26
13% of jobs
$17.26 - $18.55
7% of jobs
$18.55 - $19.85
6% of jobs
$19.85 - $21.14
4% of jobs
$21.14 - $22.43
3% of jobs
$8
$15
$22
How much do customer returns representative jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for customer returns representative in Ridgeland, MS is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $17.40 per hour, depending on experience, location, and employer.
What does a customer returns representative do?
A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.
What are the key skills and qualifications needed to thrive as a customer returns representative?
To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.
What are some common challenges faced by customer returns representatives, and how are they addressed within the team?
Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What is the difference between Customer Returns Representative vs Customer Service Associate?
| Aspect | Customer Returns Representative | Customer Service Associate |
|---|---|---|
| Required Credentials | High school diploma; training on return policies | High school diploma; basic customer service skills |
| Work Environment | Retail stores, warehouses, or call centers | Retail stores, call centers, or online support |
| Employer & Industry Usage | Retail, e-commerce, logistics | Retail, hospitality, telecommunications |
| Common Search & Comparison | Focuses on processing returns and refunds | Handles general customer inquiries and support |
While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.
What are popular job titles related to Customer Returns Representative jobs in Ridgeland, MS?
For Customer Returns Representative jobs in Ridgeland, MS, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Ridgeland, MS look for?
The top searched job categories for Customer Returns Representative jobs in Ridgeland, MS are:
What cities near Ridgeland, MS are hiring for Customer Returns Representative jobs?
Cities near Ridgeland, MS with the most Customer Returns Representative job openings:
Full-time
Re-posted yesterday
Vertiv rating
6.8
Based on 65 frontline employees who took The Breakroom Quiz
367th of 490 rated machine equipment manufacturers
Job description
POSITION SUMMARY
A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.
RESPONSIBILITIES
ROLE
- Rely on direction to accomplish goals
- Perform a number of work-related tasks
- Capable of working under direct supervision or independently based upon training
- Maintain certifications per Job requirements
TECHNICAL
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks according to company guidelines for scheduled maintenance
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - "14 hours rule"
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
- Provide accurate and timely reporting according to company guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Strive to provide all customers a "first time fix" for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications, et al.
- Perform several work-related tasks
- Capable of working under direct supervision or independently based upon training
- Maintain certifications per Job requirements
QUALIFICATIONS
- Required experience (one or more of the following)
- High School Diploma or G.E.D. equivalent
- HVAC - Certificate Program degree or equivalent experience in the field.
- Six years military experience in a related field
- Equivalent industry experience with EPA refrigerant license
- Basic electrical knowledge
- Interpersonal Skills
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and fundamentals
- Must be able to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM's law and HVAC theory
- Technical skills
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
PHYSICAL & ENVIRONMENTAL DEMANDS
- While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
- Extreme cold (below 32*)
- Extreme heat (above 100*)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- May have on-call responsibility
- Valid driver's license
- Must be at least 18 years old
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
WORKING CONDITIONS:
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- May have on-call responsibility
- Valid driver's license
- Must be at least 18 years old
THE VERTIV OPPORTUNITY
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion
Our Strategic Priorities
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
Vertiv Behaviors
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.