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Customer Returns Associate Jobs in Rialto, CA (NOW HIRING)

Hertz

Part Time Customer Service Associate

Ontario, CA · On-site

$18.50/hr

The part time Customer Service Associate consults with customers on their car rental. Maximizing ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

Hertz

Part Time Customer Service Associate

Ontario, CA · On-site

$18.50/hr

The part time Customer Service Associate consults with customers on their car rental. Maximizing ... Provide world class customer service by managing the rental (and occasionally return) process, in ...

TradeJobsWorkforce

Retail Stocker

Riverside, CA · On-site

$15.75 - $19.75/hr

... and customer returns. ability to multitask and meet deadlines. provide prompt feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS ...

United Employment Solutions, Inc.

Be Seen First

Sales Support Associate

Ontario, CA · On-site

$25/hr

Sales Support Associate Location: Ontario, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM ... Returns, Claims & Customer Resolution * Research and process Return Material Authorizations (RMAs ...

Living Spaces

Be Seen First

PM Warehouse Associate- Returns Wrapper

Colton, CA · On-site

$17.40 - $22.60/hr

Position Summary ​ The Warehouse Associate 1 is responsible for carrying out the logistics of ... Prepare customers' orders monitors and ensures that outbound furniture is properly assembled * Use ...

Mohawk Industries

CSR WAREHOUSE II - SSC

Riverside, CA · On-site

$42K - $53K/yr

As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support ... returns, and notifying management of damaged shipments for freight claims. * Operates forklift ...

Dal-Tile

CSR WAREHOUSE II - SSC

Corona, CA · On-site

$42K - $53K/yr

As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support ... returns, and notifying management of damaged shipments for freight claims. * Operates forklift ...

National Trench Safety

Yard Ops I - Fontana

Fontana, CA · On-site

$15.25 - $20/hr

Yard Operations The Yard Operations 1 position entails picking orders, processing customer returns, counting materials, loading and unloading trucks, servicing our rental equipment, and other general ...

Newegg

Fulfillment Associate

Ontario, CA · On-site

$16 - $19/hr

Verify customers return products according to type and associated procedures. Document inspection results, including any receiving issue, and communicate findings to the team. Collaborate with the ...

Walgreens

Customer Service Associate

Victorville, CA · On-site

$14.50 - $20/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Mira Loma, CA · On-site

$14.50 - $20.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Lake Elsinore, CA · On-site

$14.25 - $19.50/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

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Showing results 21-40

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Rialto, CA

Customer Returns Associate information

See Rialto, CA salary details

$8

$17

$27

How much do customer returns associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer returns associate in Rialto, CA is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.28 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Rialto, CA look for?

The top searched job categories for Customer Returns Associate jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Customer Returns Associate jobs?

Cities near Rialto, CA with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Rialto, CA as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,746 per year, or $17.2 per hour.

Part Time Customer Service Associate

Ontario, CA • On-site

Hertz
See more jobs at Hertzexternal

$18.50/hr

Other

Re-posted 2 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

Job description


The part time Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.
What You'll Get:
  • Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
  • Bonus Plans: Eligible, Up to 12%
  • Bonus: Eligible, Up to 12%
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Employee Assistance Program for employees & family
    • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Responsibilities:
  • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
  • Welcome each customer with a smile.
  • Proudly represent Hertz with your professional appearance, language and behavior.
  • Focus on providing a clean and safe vehicle, to every customer, every time.
  • Take ownership of each customer's service experience by immediately owning and resolving issues.
  • Be proud of our brand and the role you play in our success.
  • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
  • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
  • Build brand loyalty.
  • Utilize company approved sales and service techniques when determining customer wants and needs.
  • Offer optional products to meet customer wants and needs.
  • Prepare all rental and return documents accurately and completely.
  • Qualify each customer using our company rental requirement guidelines.
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensure that the return date and time on the rental agreement is accurate.
  • Review all charges at the time of vehicle return.
  • Prepare the Rental Agreement Folder with all required information.
  • Answer the phones to assist customers in a friendly, helpful and prompt manner.
  • Assist customers by effectively resolving all customer service issues.
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
  • Passion for customer service and attention to detail - Goes the extra mile
  • Self-motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
  • Proficiency in English
  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
  • Work in a fast-paced environment with a variety of tasks.
  • Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team
  • 100% customer focus, with proven experience within a customer facing environment
Additional Requirements:
  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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