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Customer Returns Associate Jobs in Houston, TX (NOW HIRING)

Auto-Fit Inc

CUSTOMER SERVICE

Houston, TX · On-site

$45K - $75K/yr

Customer Service / Sales Associate EMPLOYER: Auto Fit USA LLC DEPARTMENT: Sales REPORTS TO: Sales ... Accurately process customer orders, returns, and exchanges using the company's POS and sales ...

Auto-Fit Inc

CUSTOMER SERVICE

Houston, TX · On-site

$45K - $75K/yr

Customer Service / Sales Associate EMPLOYER: Auto Fit USA LLC DEPARTMENT: Sales REPORTS TO: Sales ... Accurately process customer orders, returns, and exchanges using the company's POS and sales ...

Amphenol

Customer Service Representative

Houston, TX · On-site

$13.75 - $18.75/hr

Associate's degree in a technical or related discipline preferred * Minimum of 5 years of ... Manage customer returns, exchanges, and warranty claims in accordance with company policies

Amphenol

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Associate's degree in a technical or related discipline preferred * Minimum of 5 years of ... Manage customer returns, exchanges, and warranty claims in accordance with company policies

Dal-Tile

Warehouse Associate - FT

Houston, TX · On-site

$14 - $16.75/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Dal-Tile

Warehouse Associate - FT

Houston, TX · On-site

$15.25 - $18.25/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

Lonestar

Returns Coordintor

Houston, TX · On-site

$17 - $23.25/hr

High school diploma or equivalent required; associate degree in business or supply chain preferred ... customers and vendors.

Genuine Parts Company

Sr Warehouse Associate

Pasadena, TX · On-site

$14.50 - $17.25/hr

SUMMARY: Under direct supervision, the Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Houston, TX · On-site

$13.75 - $19/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Houston, TX · On-site

$13.75 - $19/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Houston, TX · On-site

$13.75 - $19/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean ...

Mohawk Industries Inc

Warehouse Associate

Houston, TX · On-site

$15.25 - $18.25/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Houston, TX

Customer Returns Associate information

See Houston, TX salary details

$8

$16

$26

How much do customer returns associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer returns associate in Houston, TX is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Houston, TX? For Customer Returns Associate jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Houston, TX look for? The top searched job categories for Customer Returns Associate jobs in Houston, TX are:
What cities near Houston, TX are hiring for Customer Returns Associate jobs? Cities near Houston, TX with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Houston, TX as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,042 per year, or $16.4 per hour.

CUSTOMER SERVICE

Auto-Fit Inc

Houston, TX • On-site

$45K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

JOB TITLE: Customer Service / Sales Associate

EMPLOYER: Auto Fit USA LLC

DEPARTMENT: Sales

REPORTS TO: Sales Manager

CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES:

  • Providing a superior customer service experience to all walk-in contact and phone contact customers
  • Generates and develops new business to meet specified production goals.
  • Maintains and nurtures existing client relationships.
  • Responds to all inquiries and requests in a timely and professional manner.
  • Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
  • Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
  • Performs other related duties as assigned by management.
  • Accurately process customer orders, returns, and exchanges using the company’s POS and sales systems.
  • Assist in maintaining an organized, clean, and welcoming sales floor environment.
  • Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions.

CUSTOMER SERVICE QUALIFICATIONS:

  • High School Diploma/GED equivalent required.
  • Bilingual, in English, and Spanish.
  • Customer service background.
  • Prior automotive experience and knowledge of automotive parts preferred.
  • Must be a self-starter and proactive.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Strong organizational skills; able to manage priorities and workflow.
  • Proficient in Microsoft Office.

CUSTOMER SERVICE QUALIFICATIONS:

  • Handle customer returns and assist at the cashier station, especially during peak business hours or when staff coverage is low.
  • Take the initiative to assist where needed, including helping with product location, basic troubleshooting, or customer complaints.
  • Encourage satisfied customers to leave Google reviews as part of providing a positive customer experience.
  • Participate in or assist with training new team members when requested by management.
  • Carry out any other tasks or special assignments directed by store management.
  • Demonstrate flexibility, professionalism, and a positive team spirit at all times.
  • Provide leadership by stepping into operational gaps when necessary to ensure seamless store operations.

CUSTOMER SERVICE TRAINING & DEVELOPMENT:

  • Participate in periodic product knowledge or customer service training as assigned.
  • Support the onboarding and training of new employees when delegated by management.
  • Maintain a continuous learning mindset to improve sales performance and customer satisfaction.

CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Occasionally required to stand and walk
  • Continually required to sit
  • Continually required to utilize hand and finger dexterity
  • Continually required to talk or hear
  • Continually utilize visual acuity to use a keyboard
  • Occasionally required to lift/push/carry items up to 50 pounds

CUSTOMER SERVICEJOB TYPE:

  • Full-time
  • Commission

CUSTOMER SERVICE SCHEDULE:

  • Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
  • Require working some Saturdays.

CUSTOMER SERVICE PAY:

  • Hourly wage and commission

CUSTOMER SERVICE BENEFITS

  • Dental, Medical, & Vision Insurance
  • Short & Long Term Disability Insurance
  • Accidental, Critical Illness, & Hospital Indemnity Insurance
  • Term Life Insurance
  • 401K
  • Paid Time Off
  • Employee Discount

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