Customer Returns Associate Jobs in Minnesota (NOW HIRING)

Join a winning team! Johnstone Supply, The Heartland Group, is looking for a Warehouse Team Member for our St. Paul, MN location. We are seeking qualified, motivated individuals to help us maintain the highest level of customer service and join us in passionately serving the HVAC-R professional. If you are dependable, humble and like to have fun, come work for our winning family team! 

 Warehouse Duties:

• Quickly and accurately receives processes and stores incoming product shipments.
• Ensures shipments are inspected and damages or shortages are noted on the trucking company delivery document. Initiates freight claim procedure when necessary.
• Checks incoming delivery contents against packing list to verify accurate and full delivery.
• Prepares to receive reports and notes any shortages, damages, or overages. Promptly reports any discrepancies to supervisors.
• Verifies vendor part number and Johnstone stock number for all incoming products. Determines proper bin number and/or location of incoming products. Stores incoming products in proper location according to bin number or product sequence.
• Selects products from inventory to fill customer orders.
• Prepares, packs, and scans (as appropriate), and stages products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g. hazardous materials). Ensures that packaging is sufficient to avoid damage.
• Processes documentation necessary to ship inter-store transfers and customer orders, including bills of lading, packing lists, small parcel manifests, and other necessary documents.
• Loads delivery vehicles and assists customers with will-call pickups.
• Processes customer returns. Ensures returns are in sellable condition per company policy.
• Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and stages product in warranty area.
• Performs periodic cycle counting on assigned items in order to keep accurate records of inventory. Verifies actual counts of stock against computerized records. Investigates and reports discrepancies.
• Ensures safety by maintaining the cleanliness of the warehouse. Ensures that aisles are free of potential hazards. Reports unsafe conditions to management.
• Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures. Monitors equipment and promptly reports any safety or maintenance concerns to supervisors.
• Always wears protective equipment according to company policies and procedures. Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate.
• Maintains required hazardous materials, forklift, and other internal and external certifications.

Alternative Duties:

• May drive delivery truck or van to transport items to other stores or customer locations. Maintains drivers license and clean driving record. Performs vehicle safety checks before driving.
• May assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
• May assist in the annual physical count of full warehouse inventory.
• May assist with special duties and assignments as needed to support the efficient functioning of the store.

Requirements:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.
• The requirements listed below are representative of the knowledge, skills, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
Required: 

• High School Diploma / GED required OR equivalent combination of education and experience

Preferred: 

• 6 months experience in warehouse operations in a wholesale environment
• Experience driving a forklift
• Experience with computer or barcode drove inventory management systems

Job-Specific Knowledge, Skills & Abilities
Warehouse Operations:

• Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g. Email programs, Internet browsers)
• Basic math skills are sufficient to manage inventory, including addition, subtraction, multiplication and division.
• Ability to use computer systems and manual procedures for organizing and identifying products and communicating with coworkers.
• Adequate physical strength and stamina to repeatedly lift, carry, move, and set down up to 75 pounds.
• Skill in operation of heavy equipment, including delivery vehicles, forklift, pallet jack, and order picker.
• Strict attention to detail

Personal Effective:

• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Skill in following through on commitments.
• Ability to manage time in a deadline-driven environment.
• Strong ability to multitask and skill in prioritizing work.
• Excellent communication and customer service skills.
• Ability to maintain a positive and friendly demeanor in a stressful and fast paced environment.
• Ability to work efficiently and with a sense of urgency.
• Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
• Ability to meet store accuracy and productivity standards.

Expected Work Behaviors:

• Keeps the company’s best interest in mind at all times.
• Maintains a professional personal appearance.

Physical Requirements:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Physical Demands: While performing the duties of this job, the employee is regularly required to lift, carry, and load up to 75 pounds repeatedly throughout the day; climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate. The employee is also frequently required to lift in excess of 100 pounds with mechanical assistance or the assistance of coworkers.

Work Environment: Most work is performed in a warehouse environment without air conditioning, which may include hot and cold temperatures, dust, dirt, and noise.

This full -time regular position is eligible for benefits including:

Health and wellness benefits

• Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
• Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
• Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.

Income protection

• Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
• Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
• Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.

Financial and retirement benefits

• 401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
• Paid Holidays: We offer paid time off for major holidays throughout the year including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
• Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.

Travel Expense Reimbursement 

• Employees are eligible for reimbursement for eligible expenses during authorized travel.

Pay Range: $20-$22/hr.

*This pay range is applicable to all applicants. Placement within the range is at the discretion of the employer and is based on candidate's qualifications, knowledge, and skills.

Applicants are continuously accepted for this position.

Posted on Paylocity 7/15/2026