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Customer Returns Associate Jobs in Kansas (NOW HIRING)

Galls

Customer Service Associate I

Lenexa, KS · On-site

$13.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

With a national footprint of more than 165 locations and over 1,800 associates, Galls is the ... credit/returns. * Assess customer needs and provide requested information to customer in an ...

Cabela's

Part-Time Customer Relations Associate

Kansas City, KS · On-site

$38K - $48K/yr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Cargill

Associate, Customer Care

Wichita, KS · On-site

$13 - $18/hr

Job Purpose and Impact The Associate, Customer Care, will support a moderate scale of customer ... In this role, you will contribute to optimizing and monitoring shipping and returns, including ...

New

Cargill

Associate, Customer Care

Wichita, KS · Hybrid

$13 - $18/hr

Job Purpose and Impact The Associate, Customer Care, will support a moderate scale of customer ... In this role, you will contribute to optimizing and monitoring shipping and returns, including ...

New

Cargill

Associate, Customer Care

Wichita, KS · Hybrid

$13 - $18/hr

Job Purpose and Impact The Associate, Customer Care, will support a moderate scale of customer ... In this role, you will contribute to optimizing and monitoring shipping and returns, including ...

New

Bass Pro Shops

Part-Time Customer Service

Olathe, KS · On-site

$14 - $19.25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Cabela's

Part-Time Customer Service

Overland Park, KS · On-site

$13.75 - $19/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

NTT DATA Services

Customer Service Associate

Wichita, KS · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Customer Service Associate to join our team. This position is eligible ... Failure to return equipment may result in collection actions and/or other consequences.

NTT DATA Services

Customer Service Associate

Wichita, KS · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Customer Service Associate to join our team. This position is eligible ... Failure to return equipment may result in collection actions and/or other consequences.

NTT DATA Services

Customer Service Associate

Wichita, KS · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Customer Service Associate to join our team. This position is eligible ... Failure to return equipment may result in collection actions and/or other consequences.

NTT America

Customer Service Associate

Wichita, KS · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Customer Service Associate to join our team. This position is eligible ... Failure to return equipment may result in collection actions and/or other consequences.

The Hertz Corporation

Customer Service Associate

Wichita, KS · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

The Hertz Corporation

Customer Service Associate

Wichita, KS · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Wichita, KS · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Kansas

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Kansas? For Customer Returns Associate jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Kansas look for? The top searched job categories for Customer Returns Associate jobs in Kansas are:
What cities in Kansas are hiring for Customer Returns Associate jobs? Cities in Kansas with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Kansas as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service Associate I

Galls

Lenexa, KS • On-site

$13.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Galls rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Galls is looking for a Customer Experience Representative - Full Time
Galls® proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 165 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider. We proudly serve those who serve!
Galls, LLC offers many benefits to include:
  • Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date
  • 401(k) retirement plan with company contribution (because you will retire someday)
  • Flexible benefits-choose what you like, ignore the rest.
  • Generous employee discount
  • Vacation and Personal Time
  • Paid Holidays
  • Tuition reimbursement
  • Day Shifts Only
  • Daily Pay- Receive up to 50% of wages for hours worked DAILY!!

Customer Experience Representative
The Customer Experience Representative serves as the front-line to all inbound customer needs. Wherever possible, this role will strive for one-call resolution to the customer needs. This role is responsible to capture the needs of any escalated or transferred inquiries to give accurate and helpful information to expedite the customer experience.
  • Provide outstanding customer service via phone and email - identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.
  • Assess customer needs and provide requested information to customer in an effective verbal and written format.
  • Provide all available products and pricing to the customer so they can make an informed purchasing decision.
  • Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
  • Provide positive and quality customer service through one-call resolution.
  • Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
  • Aid in escalated transfers by providing accurate and detailed information to ensure customer resolution.
  • Understand and execute web promotions and specials sales outlined in current catalogs
  • Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. warranty guidelines, pricing, return orders, shipment delays and product concerns)
  • Efficiently maintain ID verification process for restricted items

What you need:
  • 1 - 3 years of customer service, call center preferred
  • Effective in building and maintaining positive customer relations
  • Excellent written and verbal communication skills
  • Ability to manage time and prioritize multiple responsibilities
  • Strong PC skills (Knowledge base, Internet, Microsoft Office, GQ, and Outlook)
  • Problem solving skills

What Galls employees say

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