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Customer Returns Associate Jobs in Iowa (NOW HIRING)

Genuine Parts Company

Warehouse Associate

Cedar Rapids, IA · On-site

$15.75 - $18.50/hr

SUMMARY: Under direct supervision, the Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

GPC - Genuine Parts Company

Warehouse Associate

Des Moines, IA · On-site

$15.50 - $18.50/hr

SUMMARY: Under direct supervision, the Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

Genuine Parts Company

Warehouse Associate

Cedar Rapids, IA · On-site

$15.75 - $18.75/hr

SUMMARY: Under direct supervision, the Warehouse Associate performs all shipping and receiving ... Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

Dal-Tile

Warehouse Associate - (FT)

Urbandale, IA · On-site

$14.75 - $17.50/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Dal-Tile

Warehouse Associate - (FT)

Urbandale, IA · On-site

$15 - $18/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Mohawk Industries

CSR WAREHOUSE II - SSC

Urbandale, IA · On-site

$14.75 - $20.25/hr

As the Customer Service/Warehouse Associate will need someone responsible for providing a variety ... Addresses and resolves customer complaints (returns and order errors). * Performs various office ...

Carmax

Supply Associate

Urbandale, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Des Moines, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Booneville, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Dallas Center, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

West Des Moines, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Inventory/Logistics Associate

West Des Moines, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Inventory/Logistics Associate

Urbandale, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Inventory/Supply Associate

West Des Moines, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Inventory/Supply Associate

Urbandale, IA · On-site

$18.50 - $25.80/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Iowa

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Iowa? For Customer Returns Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Iowa look for? The top searched job categories for Customer Returns Associate jobs in Iowa are:
What cities in Iowa are hiring for Customer Returns Associate jobs? Cities in Iowa with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Iowa as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Warehouse Associate

GPC - Genuine Parts Company

Cedar Rapids, IA • On-site

$15.75 - $18.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

240th of 415 rated retail wholesalers

Job description

SUMMARY:

Under direct supervision, the Warehouse Associate performs all shipping and receiving activity for a Branch location. This role ensures the customer receives the correct items in a timely manner and all stocked merchandise is properly maintained.

JOB DUTIES

  • Determines which items need to be picked, checked and shipped from sales order.

  • Pulls orders accordingly to the sales order and recheck them to ensure accuracy.

  • Prepares items for delivery to customer.

  • Secures packages to make sure no items are damaged in shipping to customer.

  • Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

  • Sorts and places materials or items on racks, shelves, or in bins according to established MINO code organization of products.

  • Ensures if any inventory is damaged or not up to standards to be reported to the warehouse supervisor immediately.

  • Maintains a clean, well-organized, and safe working environment.

  • May deliver items to customers; obtains signature from customer to validate receipt of items.

  • May process counter sales or invoices for customers.

  • May operate a forklift or similar equipment.

  • Performs other duties as assigned.

  • Receives items in the computer system to show which items are available for the customers.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

  • Basic math and reading comprehension skills.

  • Basic computer skills.

PHYSICAL DEMANDS:

Must be able to move up to 100 lbs and lift up to 50 lbs.

LICENSES & CERTIFICATIONS:

  • May need to be certified to operate a forklift.

  • Valid driver's license and good driving record required.

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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