... customer transactions, returns or exchanges accurately and efficiently and create lasting customer ... service, associate engagement and shrink Assist with merchandise preparation for sales floor ...
... customer transactions, returns or exchanges accurately and efficiently and create lasting customer ... service, associate engagement and shrink Assist with merchandise preparation for sales floor ...
Consumables Associate
Hinton, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
Consumables Associate
Hinton, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
Consumables Associate
Leduc, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
Consumables Associate
Leduc, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
Consumables Associate
Okotoks, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
New
Consumables Associate
Okotoks, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
New
Consumables Associate
Calgary, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
Consumables Associate
Calgary, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Customer Service Manager
Sylvan Lake, AB · On-site
CA$16.95/hr
Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...
(CAN) Customer Service Manager
Sylvan Lake, AB · On-site
CA$16.95/hr
Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...
As a customer service representative (cashier), you will process our customers' purchases, returns ... associate, online order pick-up specialist) or development roles (team lead, assistant store leader ...
As a customer service representative (cashier), you will process our customers' purchases, returns ... associate, online order pick-up specialist) or development roles (team lead, assistant store leader ...
(CAN) CONSUMABLES ASSOCIATE
Cold Lake, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) CONSUMABLES ASSOCIATE
Cold Lake, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Consumables Associate
Drumheller, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Consumables Associate
Drumheller, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Consumables Associate
Stettler, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Consumables Associate
Stettler, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Consumables Associate
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Consumables Associate
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
As a customer service representative (cashier), you will process our customers' purchases, returns ... associate, online order pick-up specialist) or development roles (team lead, assistant store leader ...
As a customer service representative (cashier), you will process our customers' purchases, returns ... associate, online order pick-up specialist) or development roles (team lead, assistant store leader ...
(CAN) Consumables Associate
Saint Albert, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
(CAN) Consumables Associate
Saint Albert, AB · On-site
CA$16.15/hr
The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...
As a customer service representative (cashier), you will process our customers' purchases, returns ... associate, online order pick-up specialist) or development roles (team lead, assistant store leader ...
As a customer service representative (cashier), you will process our customers' purchases, returns ... associate, online order pick-up specialist) or development roles (team lead, assistant store leader ...
PT (CAN) Customer Service Manager
Brooks, AB · On-site
CA$16.95/hr
Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...
New
PT (CAN) Customer Service Manager
Brooks, AB · On-site
CA$16.95/hr
Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...
New
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
As a retail associate , you will keep our store looking great and process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a ...
Customer Returns Associate information
What does a customer returns associate do?
A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.
What are the key skills and qualifications needed to thrive as a customer returns associate?
To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.
What are some common challenges faced by customer returns associates, and how can they be managed effectively?
Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What is the difference between Customer Returns Associate vs Customer Service Representative?
| Aspect | Customer Returns Associate | Customer Service Representative |
|---|---|---|
| Primary Role | Handling product returns, processing refunds, inspecting returned items | Assisting customers with inquiries, providing product information, resolving issues |
| Required Skills | Attention to detail, knowledge of return policies, basic inventory skills | Communication skills, problem-solving, product knowledge |
| Work Environment | Retail stores, warehouses, distribution centers | Call centers, retail stores, online support channels |
| Common Certifications | None typically required, some retail or inventory training | Customer service or communication certifications optional |
While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.
What job categories do people searching Customer Returns Associate jobs in Alberta look for?
The top searched job categories for Customer Returns Associate jobs in Alberta are:
What cities in Alberta are hiring for Customer Returns Associate jobs?
Cities in Alberta with the most Customer Returns Associate job openings:
Job description
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. Â They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours. Â
Role and Responsibilities:
  Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
  Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyaltyÂ
  Promote and display teamwork across all areas to ensure the customer's journey is seamless
  Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
  Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
  Understand, adhere to and reinforce brand standardsÂ
  Reinforce all activities related to providing a safe working environmentÂ
  Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
  Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
  Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
  Embraces the organization's mission Â
  Meets defined availability criteria, including evenings, weekends and non-business hours
  Ability to work as part of a team
  A genuine desire to provide excellent customer serviceÂ
  Excellent listening, organization and follow through skillsÂ
  Ability to connect with and relate to customers and build meaningful relationshipsÂ
About La Senza
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Columbus, OH, US
Year founded
1990