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Customer Retention Jobs in Alabama (NOW HIRING)

Kenect

Customer Retention Specialist

Pleasant Grove, AL · On-site

$13.25 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...

Rustman Agency

Customer Retention Sales Manager

Daphne, AL · On-site

$44K - $50K/yr

  • Medical

  • Life

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing ...

Anticimex

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

Anticimex

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

Martin Price Agency LLC

Insurance Customer Care

Birmingham, AL · On-site

$15 - $20.50/hr

  • PTO

Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication ...

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How much do customer retention jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention in Alabama is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $16.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Alabama?

The most popular types of Customer Retention jobs in Alabama are:

What are popular job titles related to Customer Retention jobs in Alabama?

For Customer Retention jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Alabama look for?

The top searched job categories for Customer Retention jobs in Alabama are:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Alabama as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,985 per year, or $16.3 per hour.

Customer Retention Specialist

Kenect

Pleasant Grove, AL • On-site

$13.25 - $18/hr

Other

Medical, Dental, Vision, Life

Posted 11 days ago

Job description

About us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.

About This Role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.

What You Will Be Doing

  • Meet monthly MRR/ARR quota per month through proactive engagement and retention strategies.

  • Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn.

  • Make a minimum of 15 outbound dials per day to connect with customers considering cancellation.

  • Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.

  • Maintain professional, consultative, and persuasive communication across phone, email, and other channels.

  • Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.

  • Collaborate with cross-functional teams (Accounting, Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.

  • Track and report on, churn reasons, and revenue impact leadership.

  • Maintain accurate records of customer interactions and outcomes in CRM systems.

  • Follow structured save-playbooks while contributing to process improvement and new retention tactics.

Skills & Qualifications

  • 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.

  • Proven track record of meeting or exceeding revenue retention or quota goals.

  • Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.

  • Comfortable managing high-volume customer queues while delivering quality conversations.

  • Ability to analyze data and articulate actionable insights to improve customer outcomes.

  • Proficiency with CRM and customer success platforms (Salesforce)

Our Company Values We Hope You Showcase

  • See it, Solve it, Get it Done

  • Build, Adapt, Win

  • Unwavering Customer Obsession

What Kenect Offers

  • Health, Dental, Vision, Life & Disability Insurance

  • Your birthday is a paid day off

  • Onsite gym

  • Breakroom full of snacks and drinks

  • Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

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