ZipRecruiter

Log In

1

Customer Retention Representative Jobs (NOW HIRING)

Anticimex Carolinas

Retention Specialist

Matthews, NC · On-site

Retention Specialist The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling escalated ...

Anticimex

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About Retention Express Retention Express LLC is a leading, high-touch BPO contact support center ... You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent ...

PFP

Customer Retention Sales Representative

Orange, CT · On-site

$44K/yr

What Responsibilities Are Included In A Typical Day-To-Day For A Customer Solutions Specialist? * Answering all incoming retention calls efficiently and accurately. * Maintaining daily department ...

Pearl West

Customer Retention Associate (Voice)

We are building a talent pool of Customer Service Representatives (CSR) that focuses on retention -- this is not an immediate hire, but an opportunity to be considered for upcoming openings as our ...

New

Epos Now

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now Group

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Apply Early

Epos Now

Customer Retention Agent

Orlando, FL · On-site

$40K - $45K/yr

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Centurylink

Retention Representatives

La Crosse, WI · On-site

$13/hr

CenturyLink Retention Representatives 333 N Front Street, La Crosse, WI 54601 Hiring for May 11th ... In this role, employees are responsible for interacting with customers by telephone to meet daily ...

next page

Showing results 1-20

All JobsCustomer Retention Representative Jobs

Customer Retention Representative information

See salary details

$25.5K

$64.8K

$75K

How much do customer retention representative jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer retention representative in the United States is $64,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Retention Representatives, and how can they be overcome?

Customer Retention Representatives often encounter challenges such as handling dissatisfied or frustrated clients, meeting retention targets, and quickly resolving complex issues. Success in this role requires strong communication skills, patience, and the ability to empathize with customers while finding effective solutions. Regular training, active listening, and close collaboration with sales and support teams help representatives address customer concerns efficiently and build lasting relationships.

How can I make 2000 a week working from home?

A Customer Retention Representative can potentially earn $2,000 weekly by working full-time, leveraging skills in communication, CRM tools, and customer service. Achieving this income may require high sales or retention targets, experience, and possibly commission-based pay structures.

What jobs pay 4000 a week without a degree?

Customer Retention Representatives can earn around $4,000 weekly through commissions, bonuses, and high sales performance, especially in roles with aggressive targets or in industries like insurance or finance. Success in such roles often depends on strong communication skills, sales ability, and experience rather than formal education, and some positions may require certifications or specialized training. High earnings are typically associated with commission-based pay structures and performance incentives.

What are the 8 C's of customer retention?

The 8 C's of customer retention are a framework that includes concepts such as Confidence, Convenience, Content, Communication, Consistency, Credibility, Care, and Commitment. Customer retention representatives often focus on these areas to build strong relationships and ensure customer satisfaction. Understanding and applying these principles can help improve loyalty and reduce churn.

What is the difference between Customer Retention Representative vs Customer Service Representative?

AspectCustomer Retention RepresentativeCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling general customer inquiries and support
Skills NeededCommunication, problem-solving, relationship managementCommunication, patience, product knowledge
Work EnvironmentSales-driven, account managementSupport centers, call centers
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve customer interaction, a Customer Retention Representative focuses on maintaining relationships and reducing customer churn, often with a sales-oriented approach. In contrast, a Customer Service Representative primarily addresses general inquiries and provides support. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Customer Retention Representative, and why are they important?

To thrive as a Customer Retention Representative, you need strong communication, problem-solving, and negotiation skills, often supported by a background in customer service or sales. Familiarity with CRM software, call center systems, and data analysis tools is typically required. Patience, active listening, and a customer-centric attitude help you build rapport and resolve issues effectively. These skills and qualities are crucial for retaining clients, minimizing churn, and fostering long-term business relationships.

What does a customer retention representative do?

A customer retention representative is responsible for maintaining relationships with existing customers to encourage repeat business and reduce churn. They handle inquiries, resolve issues, and provide personalized support, often using CRM tools to track customer interactions. Strong communication skills and product knowledge are essential for success in this role.

What are Customer Retention Representatives?

Customer Retention Representatives are professionals who focus on maintaining a company’s existing customer base by addressing concerns, resolving issues, and offering solutions to prevent customers from leaving. They often communicate with customers who may be dissatisfied or considering discontinuing services and work to understand and resolve their concerns. Their goal is to improve customer satisfaction and loyalty, which can lead to long-term business success. These representatives use strong communication and problem-solving skills to build positive relationships and retain customers.
More about Customer Retention Representative jobs
What cities are hiring for Customer Retention Representative jobs? Cities with the most Customer Retention Representative job openings:
Who are the top companies hiring for Customer Retention Representative jobs? The top employers for Customer Retention Representative jobs are:
What states have the most Customer Retention Representative jobs? States with the most job openings for Customer Retention Representative jobs include:
What job categories do people searching Customer Retention Representative jobs look for? The top searched job categories for Customer Retention Representative jobs are:
What are popular job titles related to Customer Retention Representative jobs? For Customer Retention Representative jobs, the most frequently searched job titles are:
Customer Retention Representative jobs near you
Client Solutions Retention Representative (Cox Business)

Client Solutions Retention Representative (Cox Business)

Cox Communications

Phoenix, AZ • On-site

$17.40 - $26.06/hr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

7th of 80 rated telecommunications companies

Job description

Client Solutions Retention Representative (Cox Business)
Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
  • A competitive salary and top-notch bonus/incentive plans.
  • A pro-sales culture that honors what salespeople (like you!) contribute to our success.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • A true team environment, with 3 days of real-life collaboration in the office.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.

Check out all our benefits.
What You'll Do
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
  • Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
  • Answering customer billing calls creating a best in class experience while assisting with billing related needs.
  • Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
  • Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
  • Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
  • Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
  • Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
  • Working with sales support to find the best solutions and resolve installation or service challenges.
  • Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
  • Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:
  • 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
  • Proficiency with computers and common business software.

Preferred:
  • An associate degree or technical certification in a related discipline.
  • B2B sales experience with a proven track record of meeting quotas.
  • Background in revenue generation or customer retention roles.
  • Experience in the communications industry or with a major communications equipment vendor.

Your next big opportunity starts here. Apply to Cox today!
USD 17.40 - 26.06 per hour
Compensation:
Hourly pay rate is in the range of $17.40 - $26.06/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Cox Communications logo

About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

View All Cox Communications Jobs

Apply