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Customer Retention Representative Jobs (NOW HIRING)

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

Tier 1 Customer Retention Specialist Retention Express LLC is a leading, high-touch BPO contact ... You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent ...

Anticimex

Retention Specialist

Matthews, NC · On-site

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About Retention Express Retention Express LLC is a leading, high-touch BPO contact support center ... You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent ...

Anticimex

Retention Specialist

Matthews, NC · On-site

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

Anticimex

Retention Specialist Summary The Customer Retention Representative is responsible for maintaining the current customer base. This position manages all aspects of customer cancellations, handling ...

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Customer Retention Representative information

See salary details

$25.5K

$64.8K

$75K

How much do customer retention representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer retention representative in the United States is $64,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a customer retention representative?

Customer Retention Representatives are professionals who focus on maintaining a company’s existing customer base by addressing concerns, resolving issues, and offering solutions to prevent customers from leaving. They often communicate with customers who may be dissatisfied or considering discontinuing services and work to understand and resolve their concerns. Their goal is to improve customer satisfaction and loyalty, which can lead to long-term business success. These representatives use strong communication and problem-solving skills to build positive relationships and retain customers.

What are the key skills and qualifications needed to thrive as a customer retention representative?

To thrive as a Customer Retention Representative, you need strong communication, problem-solving, and negotiation skills, often supported by a background in customer service or sales. Familiarity with CRM software, call center systems, and data analysis tools is typically required. Patience, active listening, and a customer-centric attitude help you build rapport and resolve issues effectively. These skills and qualities are crucial for retaining clients, minimizing churn, and fostering long-term business relationships.

What are some common challenges faced by customer retention representatives, and how can they be overcome?

Customer Retention Representatives often encounter challenges such as handling dissatisfied or frustrated clients, meeting retention targets, and quickly resolving complex issues. Success in this role requires strong communication skills, patience, and the ability to empathize with customers while finding effective solutions. Regular training, active listening, and close collaboration with sales and support teams help representatives address customer concerns efficiently and build lasting relationships.

What is the difference between Customer Retention Representative vs Customer Service Representative?

AspectCustomer Retention RepresentativeCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling general customer inquiries and support
Skills NeededCommunication, problem-solving, relationship managementCommunication, patience, product knowledge
Work EnvironmentSales-driven, account managementSupport centers, call centers
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve customer interaction, a Customer Retention Representative focuses on maintaining relationships and reducing customer churn, often with a sales-oriented approach. In contrast, a Customer Service Representative primarily addresses general inquiries and provides support. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Customer Retention Representative jobs?

Cities with the most Customer Retention Representative job openings:

Who are the top companies hiring for Customer Retention Representative jobs?

The top employers for Customer Retention Representative jobs are:

What states have the most Customer Retention Representative jobs?

States with the most job openings for Customer Retention Representative jobs include:

What are popular job titles related to Customer Retention Representative jobs?

For Customer Retention Representative jobs, the most frequently searched job titles are:

Customer Retention Representative jobs near you
Infographic showing various Customer Retention Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $64,752 per year, or $31.1 per hour.

Part-Time Customer Retention Representative - PM Shift (Remote)

Globelife

Remote

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

166th of 311 rated insurance

Job description

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our nextCustomer Retention Representative? GlobeLife is looking for a Customer Retention Representative to join the team!

In this role, you will be responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call to cancel are helped understand the importance of keeping their coverage and receive policy maintenance.

This is a remote / work-from-home position.

What You Will Do:

  • Answer questions regarding coverage, premium, and other policy information.
  • Compose business letters, communicating effectively through written and verbal communication.
  • Work independently and making judgment decisions is required.
  • Make outbound calls to existing policyholders to collect delinquent premium payments.
  • Resell the benefits of our policies and provide excellent customer service.
  • Record policyholder information for reporting and transactional purposes.
  • Extensive telephone contact and appropriate telephone skills are required.
  • Maintain discretion and tact when providing service to customers.
  • Additional production incentive pays after the training period.
  • Bilingual (Spanish) hourly pay differential.

What You Can Bring:

  • High school diploma or equivalent is required.
  • Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required.
  • A minimum typing speed of 30 wpm is required.
  • Experience in a call center environment is preferred.
  • Some insurance and/or sales experience is preferred.
  • Excellent verbal and written communication skills.
  • Ability to solve complex policyholder issues with a positive attitude.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Knowledge of life and/or health insurance terminology preferred.

Applicable To All Employees of Globe Life Family of Companies:

  • Reliable and predictable attendance of your assigned shift.

  • Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

  • Competitive compensation designed to reflect your expertise and contribution.

  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

  • Paid holidays and time off to support a healthy work-life balance.

  • Parental leave to help our employees welcome their new additions.

  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.

  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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