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Customer Retention Marketing Manager Jobs (NOW HIRING)

Financialnarrative

Marcus by Goldman Sachs, Customer Retention, Marketing, Vice President As the online consumer ... Drive the definition of advanced data requirements for CRM tools to enable highly personalized ...

ConnectWise

Customer Marketing Manager

The Customer Marketing Manager is responsible for building and managing customer marketing programs ... Essential Duties & Responsibilities: • Build and manage retention and expansion marketing ...

Gateway Fiber

Customer Retention Lead

O Fallon, MO

$13.25 - $18.25/hr

With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500 ... Partner with Customer Support, Technical Support, Billing, Marketing, Product, and other teams to ...

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Customer Retention Marketing Manager information

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$42K

$104.5K

$187K

How much do customer retention marketing manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer retention marketing manager in the United States is $104,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $129,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Retention Marketing Manager jobs?

For Customer Retention Marketing Manager jobs, the most frequently searched job titles are:

Business Retention & Marketing Program Manager

Madison Heights, MI • On-site, Remote

Wow
See more jobs at Wowexternal

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

The Opportunity

The Business Retention Lead plays a critical role in supporting the Business Retention team across three key areas: advertising continuity and coordination, strategic marketing for the Business Video Migration, and project management across concurrent customer-impacting initiatives.

This role keeps deliverables moving, customers informed, and leadership updated through ongoing periods of change-with a consistent focus on protecting and retaining the existing customer base.

What You'll Do

Base salary up to $80,000/year and comprehensive benefits include:

  • Medical, dental, vision, and life insurance
  • HSA and FSA available
  • 401(k) with company match
  • Paid time off & company holidays
  • Tuition reimbursement for continued development
  • Employee broadband discounts

Advertising Coordination & Continuity

  • Maintain advertising deliverables, campaigns, and vendor coordination on an ongoing basis, including providing coverage during team absences.

Business Retention Marketing

  • Coordinate the strategic marketing effort for Business Retention alongside the Director.
  • Translate campaign timing and customer segments into campaigns and hand creative to Marketing for execution.

Project Coordination

  • Manage concurrent customer-impacting initiatives, including:
    • Project trackers
    • Timelines
    • Cross-functional sequencing
    • Escalations

Customer Base Protection

  • Keep customer messaging consistent and well-timed across initiatives.
  • Identify and flag at-risk and high-value accounts.
  • Partner with Account Managers (AMs) on customer retention and save efforts.

Data & Insights

  • Pull and analyze retention, disconnect, and pipeline data.
  • Surface churn drivers, at-risk trends, and segment-level patterns.
  • Use insights to help shape strategic timing and prioritization.

Enablement Support

  • Assist in building playbooks and talking points.
  • Support process documentation that equips Business Customer-facing teams to consistently manage:
    • Renewals
    • Transitions
    • Customer-impacting changes

Reporting & Communication

  • Provide clear, regular status updates and reporting to the Director and leadership.
  • Keep Account Management and Field teams informed regarding timing and customer impact.
  • Perform other duties as assigned.

What You'll Bring

Minimum Required Education & Experience

  • Bachelor's degree in Marketing, Business Communication, or a related field-or an equivalent combination of education and experience.
  • 2+ years coordinating or managing cross-functional projects, ideally involving customer-impacting initiatives with multiple stakeholders and timelines.
  • 1+ year of experience in a marketing or advertising role, with hands-on experience taking campaigns from strategy through creative execution.
  • Demonstrated proficiency with project-tracking and reporting.
  • Comfort working with customer data.
  • Experience with CRM and/or billing systems preferred, including Salesforce and/or iCOMS.

Skills & Abilities for Success

  • Cross-functional project coordination or program management
  • Marketing strategy and execution coordination
  • Data-informed decision-making
  • Clear and effective communication

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear
  • Required to use hands to type, handle objects, and paperwork
  • Required to use close vision and be able to focus
  • Frequently required to sit, stand, bend at the knees and waist, and walk
  • Primarily an office-based or remote/hybrid role with extended periods of computer use
  • Occasional travel, up to 15%, for partner meetings, business reviews, and industry events

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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