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Customer Retention Marketing Manager Jobs (NOW HIRING)

360training

Retention Marketing Manager

Manage retention performance across the customer lifecycle, including engagement, renewal, and win ... Represent retention marketing in cross-functional initiatives, including acquisition integrations

360training

Retention Marketing Manager

Manage retention performance across the customer lifecycle, including engagement, renewal, and win ... Represent retention marketing in cross-functional initiatives, including acquisition integrations

Swanson Health

Retention Marketing Manager

Chicago, IL · Remote

The Retention Marketing Manager will be responsible for growing customer lifetime value by developing, executing, and optimizing marketing strategies that keep existing Swanson customers engaged ...

burton

Retention Marketing Manager

Burton, MI · On-site +1

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

Cycle Limited

$100 - $125/hr

... Retention Marketing Manager to help us maximize customer lifetime value, improve customer retention, and build world-class email and SMS marketing programs. Position Overview: As the CRM & Retention ...

New

Cycle Limited

NY · On-site

$100 - $125/hr

... Retention Marketing Manager to help us maximize customer lifetime value, improve customer retention, and build world-class email and SMS marketing programs. Position Overview: As the CRM & Retention ...

New

burton

Retention Marketing Manager

Burton, MI · On-site +1

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

Burton

$100 - $125/hr

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

Burton

Retention Marketing Manager

Burlington, VT · On-site

$100 - $125/hr

They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing, SMS, CRM, and other customer lifecycle strategies, with an additional emphasis on ...

Local Eclectic

Retention Marketing Manager

Chicago, IL · On-site

Position Summary We're looking for a Retention Marketing Manager to own the customer lifecycle across email, SMS, and - soon - in-person retail and café touchpoints. You'll be the primary driver of ...

Local Eclectic

Retention Marketing Manager

Chicago, IL · On-site

Position Summary We're looking for a Retention Marketing Manager to own the customer lifecycle across email, SMS, and -- soon -- in-person retail and café touchpoints. You'll be the primary driver ...

Namely

Retention Marketing Manager

Los Angeles, CA · On-site

$100 - $125/hr

We're looking for a Manager of Retention Marketing to deepen engagement and grow customer lifetime value across the full lifecycle. You will go beyond managing email and SMS, focusing on ...

Applied Labs

Retention Marketing Manager

Reading, MA · On-site

$80 - $100/hr

The Retention Marketing Manager owns BRUNT's lifecycle marketing program across our owned channels ... You architect multi-step, conditional customer journeys with D2C revenue, repeat behavior, and ...

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Customer Retention Marketing Manager information

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$104.5K

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How much do customer retention marketing manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer retention marketing manager in the United States is $104,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $129,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Customer Retention Marketing Manager jobs?

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What states have the most Customer Retention Marketing Manager jobs?

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For Customer Retention Marketing Manager jobs, the most frequently searched job titles are:

Retention Marketing Manager

Remote

360training
Education • 201 - 500 employees
Learn more about 360trainingexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

360training
At 360training, we're a trusted leader in online training and certifications, dedicated to empowering individuals and organizations to achieve their goals. With an expansive library of regulatory-approved courses and a commitment to innovation, we help customers get and keep the jobs they want.
Our culture is built on two core values: Deliver Results and Do the Right Thing. These values shape every aspect of our work, creating a collaborative environment where employees thrive. We invest in our people with opportunities for professional growth, performance-based rewards, and comprehensive benefits that support you personally and professionally.
If you're ready to make an impact, grow your career, and join a team that values your contributions, 360training is the place for you.
This is a remote position and we are looking to hire in the following states:
AZ, FL, GA, NJ, PA, TN, TX, UT, ID, MI, MO and WI
Retention Marketing Manager
We are looking for a Retention Marketing Manager to manage customer retention strategy and performance across the customer lifecycle. This role manages a team responsible for lifecycle email, organic social, direct mail, reviews, and brand reputation. You will help set direction, prioritize work, and improve performance across channels, while ensuring efforts are aligned to business goals.
You will also work closely with the various Marketing channels, Product, Data Analytics, and other teams to improve customer experience and retention outcomes and serve as a key retention marketing partner reporting to the Director of Marketing Services. This is a full-time remote position.
Key Responsibilities
  • Manage retention performance across the customer lifecycle, including engagement, renewal, and win-back
  • Manage and develop channel owners across email, social, direct mail, and reputation
  • Set priorities and ensure work is aligned to business impact, not just activity
  • Review plans, improve decision-making, and raise the quality of execution across the team
  • Partner with Product, Support, Traffic, CRO, and Data teams to identify and address drivers of churn and customer experience issues
  • Represent retention marketing in cross-functional initiatives, including acquisition integrations
  • Use data and testing to improve performance and inform decisions
  • Communicate performance, risks, and recommendations clearly to leadership

Qualifications and Requirements
  • Bachelor's degree in Marketing, Business, or a related field, or equivalent experience
  • 5+ years of experience in lifecycle, retention, or email marketing, with at least 2 years in a people management role
  • Strong understanding of customer lifecycle marketing, segmentation, and personalization
  • Proven experience leading and developing high-performing marketing teams
  • Experience working with email marketing platforms and customer data
  • Strong analytical skills with the ability to translate data into clear insights and actions
  • Excellent communication and stakeholder management skills
  • Ability to operate effectively in a fast-paced, evolving environment

We Offer Great Benefits
  • Competitive salary and annual bonus
  • Flexible time off and company-recognized holidays
  • 401k pension plan with company match contributions
  • Short-term and long-term disability
  • Life insurance, including basic, voluntary, and AD&D
  • Healthcare coverage including medical, dental, vision, and MDLive
  • Flexible spending and health savings accounts (HSA)
  • Employee Assistance Program (EAP)

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