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Customer Retention Manager Jobs in Minnesota (NOW HIRING)

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Relationship Management * Problem Solving * Adaptability * Execution & Follow-Through * Collaboration * Organizational Agility Success Measures * Maintain strong customer retention across assigned ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Relationship Management * Problem Solving * Adaptability * Execution & Follow-Through * Collaboration * Organizational Agility Success Measures * Maintain strong customer retention across assigned ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Relationship Management * Problem Solving * Adaptability * Execution & Follow-Through * Collaboration * Organizational Agility Success Measures * Maintain strong customer retention across assigned ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Relationship Management * Problem Solving * Adaptability * Execution & Follow-Through * Collaboration * Organizational Agility Success Measures * Maintain strong customer retention across assigned ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Relationship Management * Problem Solving * Adaptability * Execution & Follow-Through * Collaboration * Organizational Agility Success Measures * Maintain strong customer retention across assigned ...

Office Depot

Customer Service Manager

Stillwater, MN · On-site

This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Customer Service Manager, will proactively engage with ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Minnesota

Customer Retention Manager information

See Minnesota salary details

$24K

$56.8K

$98.9K

How much do customer retention manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer retention manager in Minnesota is $56,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Minnesota?

The most popular types of Customer Retention jobs in Minnesota are:

What are popular job titles related to Customer Retention Manager jobs in Minnesota?

For Customer Retention Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Minnesota look for?

The top searched job categories for Customer Retention Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Retention Manager jobs?

Cities in Minnesota with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Minnesota as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,804 per year, or $27.3 per hour.

Retention Marketing Specialist

Asset Marketing Services, LLC

Eagan, MN • On-site

$60K - $75K/yr

Full-time

Re-posted 10 days ago

Job description

Company Overview
Asset Marketing Services, LLC (AMS), the leading direct-to-consumer platform for high-end collectibles, specializing in rare coins and bullion. Our flagship brand at GOVMINT, offers our customers a meticulously curated selection of products-from ancient artifacts to vintage and modern treasures-delivering sought-after pieces directly into the hands of passionate collectors.
Our concierge service provides exclusive access to rare finds, while our strong partnerships with world mints allow us to quickly bring highly desirable coins to market. At AMS, we don't just sell collectibles-we bring the Thrill of the Find to life for all types of collectors. Because coins are a connection to something so much bigger, we thread captivating storytelling about travel, culture, history and humanity into literally everything we do.
We are driven by our core values of integrity, collaboration, and creativity, ensuring that we build trust with collectors, work seamlessly as a team, and continuously innovate in the field of numismatics.
Position Overview
The Retention Marketing Specialist will support the execution and growth of AMS's customer retention strategy through direct response efforts including email and direct mail in addition to various retention-focused initiatives. This role will be responsible for executing email campaigns, leading retention-focused projects, coordinating cross-functional efforts, and helping bring customer engagement initiatives to life.
The ideal candidate is equally comfortable managing campaign execution and independently driving projects from concept through completion. This position requires a highly organized, detail-oriented individual who can balance day-to-day campaign responsibilities with project ownership while collaborating effectively across multiple teams.
This role reports to the Senior Digital Marketing Manager and works closely with other members of Marketing, Creative, Merchandising, and other cross-functional teams.
Essential Functions, Duties & Accountabilities
Retention Project Management
  • Lead assigned retention marketing projects from planning through completion, coordinating timelines, deliverables, and cross-functional activities across Marketing, Merchandising, Brand & Creative, and other business partners.
  • Maintain project plans, documentation, meeting notes, and follow-up actions while proactively identifying roadblocks, communicating project status, and ensuring initiatives are completed on time.
  • Continuously identify opportunities to improve workflows and increase team efficiency.
Campaign Execution
  • Build, review, schedule, and deploy email marketing and direct mail campaigns in support of the retention marketing calendar.
  • Assist with campaign setup, audience selection, testing, quality assurance, and deployment while maintaining a high level of accuracy and attention to detail.
  • Develop expertise in retention marketing platforms, processes, and best practices to ensure campaigns are executed successfully and on schedule.
Audience Segmentation & Targeting
  • Support the development and execution of customer segmentation strategies by assisting with audience selection, targeting, and campaign setup.
  • Partner with CRM and analytics teams to ensure the appropriate customer audiences are reached and contribute ideas that improve customer engagement, retention, and overall campaign effectiveness.
Cross-Functional Collaboration
  • Collaborate with Marketing, Merchandising, Brand & Creative, and other cross-functional teams to align campaign assets, creative vision, approvals, and timelines.
  • Support clear communication across departments to ensure retention marketing initiatives are executed efficiently and deliver a consistent customer experience.
Additional Functions, Duties & Accountabilities
  • Serve as a member of the Marketing Team and support others as necessary.
  • Maintain flexibility in work schedule to meet business needs, including an in-office and from home hybrid work environment.
  • Actively and positively contribute to the overall success of the company and team through regular contributions to the general management of the company.
  • Support the company and other departments wherever and whenever your skills and experience would be beneficial.
  • Uphold and promote AMS's values of Integrity, Creativity, and Collaboration in all relationships with customers, suppliers, fellow employees, and other stakeholders.
  • Ensure confidentiality and full and complete safeguarding of the company's trade secrets and any of our customer lists and related records.
Requirements
Educational Requirements
  • 4-year college degree in a Marketing, Business, Mathematics, Communications, or related field preferred.
Experience and Skills
  • One to three years experience in direct response marketing or a similar role. Strong project management skills with excellent attention to detail.
  • Proficiency in marketing software and tools, such as CRM platforms and analytics tools.
  • The ability to analyze data and make data-driven decisions. Proficient in Microsoft Word, Excel, and Outlook. Creative thinking and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Experience in Monday.com and Listrak is a plus.

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