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Customer Retention Manager Jobs in Florida (NOW HIRING)

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Analyze customer behavior, gather information about customer complaints. * Develop aggressive ... Hold daily meetings with the retention team including training, educating and motivating. * Meet ...

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Analyze customer behavior, gather information about customer complaints. * Develop aggressive ... Hold daily meetings with the retention team including training, educating and motivating. * Meet ...

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Analyze customer behavior, gather information about customer complaints. * Develop aggressive ... Hold daily meetings with the retention team including training, educating and motivating. * Meet ...

Authorify

Retention Manager

Atlantic Beach, FL · On-site

Analyze customer behavior, gather information about customer complaints. * Develop aggressive ... Hold daily meetings with the retention team including training, educating and motivating. * Meet ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Florida

Customer Retention Manager information

See Florida salary details

$18.3K

$43.3K

$75.5K

How much do customer retention manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer retention manager in Florida is $43,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $52,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Florida?

The most popular types of Customer Retention jobs in Florida are:

What are popular job titles related to Customer Retention Manager jobs in Florida?

For Customer Retention Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Florida look for?

The top searched job categories for Customer Retention Manager jobs in Florida are:

What cities in Florida are hiring for Customer Retention Manager jobs?

Cities in Florida with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Florida as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,342 per year, or $20.8 per hour.

Membership & Customer Retention Manager

Peaden Air Conditioning Plumbing and Electrical

Panama City, FL • On-site

$65K/yr

Full-time

Re-posted 10 days ago

Job description

Drive Customer Loyalty. Grow Recurring Revenue. Make an Impact.
Peaden is seeking a highly motivated Membership & Customer Retention Manager to lead the growth, retention, and overall success of our membership program across multiple locations. This role will be based in Panama City, Florida and serves as the central owner of the entire membership lifecycle-from enrollment and engagement to renewals and retention.
If you're passionate about customer experience, data-driven decision making, process improvement, and building programs that drive long-term customer loyalty, we'd love to hear from you.
About the Role
The Membership & Customer Retention Manager is responsible for developing and executing strategies that increase membership growth, improve customer retention, maximize member engagement, and strengthen recurring revenue performance.
This role partners closely with Branch Leadership, Service Managers, Technicians, Dispatch, Call Center teams, Marketing, Accounting, and Executive Leadership to improve membership performance through accountability, reporting, customer communication, and operational excellence.
What You'll Do
Membership Growth & Revenue
  • Develop and execute strategies to achieve annual membership growth goals.
  • Identify growth opportunities by branch, department, technician, and customer segment.
  • Partner with Operations, Marketing, Call Center, and Branch Leadership to improve membership conversion rates.
  • Create branch-specific initiatives that drive membership sales and engagement.
  • Monitor membership performance and recommend corrective actions when needed.
  • Support technician and CSR membership sales efforts through reporting, coaching insights, and process improvements.
Customer Retention & Experience
  • Lead company-wide membership retention initiatives.
  • Analyze cancellations and identify root causes.
  • Develop customer retention campaigns and win-back strategies.
  • Create and maintain cancellation-save procedures and customer communication scripts.
  • Identify at-risk members and proactively improve engagement.
  • Ensure members receive maximum value from their membership benefits.
Membership Lifecycle Management
Oversee the complete membership journey, including:
  • Enrollment and onboarding
  • Welcome communications
  • Benefit scheduling
  • Renewal management
  • Missed payment recovery
  • Retention outreach
  • Reinstatement opportunities
Branch Support & Accountability
  • Establish and support branch-level membership coordinators and key stakeholders.
  • Develop consistent processes and accountability standards.
  • Conduct branch performance reviews and identify improvement opportunities.
  • Share best practices across locations.
  • Drive consistency in membership execution company-wide.
Reporting & Analytics
Develop and maintain dashboards that track:
  • Active memberships
  • Membership growth
  • Membership revenue
  • Renewal rates
  • Cancellation rates
  • Save rates
  • Benefit completion rates
  • Membership utilization
  • Branch performance
  • Customer retention trends
  • Present monthly and quarterly performance reports to executive leadership.
  • Provide actionable recommendations based on data and trends.
Process Improvement & Automation
  • Evaluate current workflows and identify opportunities for efficiency.
  • Standardize membership processes across all locations.
  • Improve automation related to:
    • Renewals
    • Missed payment recovery
    • Customer communications
    • Benefit scheduling
    • Retention outreach
  • Partner with IT, Marketing, Operations, and ServiceTitan administrators to improve systems and reporting.
Customer Engagement
  • Develop customer communication strategies that increase engagement and loyalty.
  • Create email, text, and outbound call campaigns focused on:
    • Renewals
    • Benefit reminders
    • Re-engagement
    • Win-back opportunities
  • Monitor campaign effectiveness and continuously optimize results.
  • Serve as the voice of the customer regarding membership satisfaction and experience.
What Success Looks Like
Key performance indicators include:
Growth
  • 15%+ annual membership growth
  • Increased membership revenue
  • Increased membership penetration across service lines
Retention
  • Improved renewal rates
  • Reduced cancellation rates
  • Increased customer retention
  • Reduced membership churn
Customer Engagement
  • Increased benefit utilization
  • Improved benefit completion rates
  • Higher customer satisfaction levels
Operational Excellence
  • Consistent membership performance across all locations
  • Accurate and actionable reporting
  • Improved process efficiency
  • Successful implementation of strategic initiatives
Qualifications
Preferred Experience
  • Bachelor's degree preferred.
  • Experience managing membership programs, customer success initiatives, retention programs, subscription services, loyalty programs, or recurring revenue businesses.
  • Strong analytical, reporting, and problem-solving skills.
  • Experience with CRM, ERP, membership management, or customer relationship platforms.
  • Advanced proficiency in Excel and reporting tools.
  • Excellent communication and relationship-building skills.
  • Ability to influence and collaborate across multiple departments.
  • Strong organizational and project management abilities.
  • Experience leading process improvement initiatives.
  • ServiceTitan experience is a plus.
Ideal Candidate
  • Customer-focused and relationship-driven.
  • Highly organized and detail-oriented.
  • Comfortable working with data and performance metrics.
  • Self-motivated with a proactive mindset.
  • Able to manage multiple priorities in a fast-paced environment.
  • Passionate about improving customer experiences and business performance.
Why Join Peaden?
At Peaden, we believe exceptional customer experiences start with exceptional people. You'll have the opportunity to lead a high-impact program that directly influences customer loyalty, company growth, and recurring revenue across multiple markets.
Join a team committed to continuous improvement, innovation, and delivering outstanding service to our customers every day.
Apply today and help shape the future of our membership program.

Apply