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Customer Retention Manager Jobs in Arizona (NOW HIRING)

Socket.dev

Branch Manager

Chandler, AZ · On-site

$85 - $120/hr

Lead and develop branch teams to achieve sales, service, and customer retention objectives. * Drive ... Manage branch financial performance, including P&L, production targets, and inventory control.

Certus Pest Inc

Branch Manager

Chandler, AZ · On-site

$100K - $105K/yr

Lead and develop branch teams to achieve sales, service, and customer retention objectives. * Drive ... Manage branch financial performance, including P&L, production targets, and inventory control.

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Conduct periodic check-ins and execute on customer retention strategies to reduce churn. * Prepare ... Proven experience in a customer success, account management, or similar client-facing role.

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Arizona

Customer Retention Manager information

See Arizona salary details

$22.8K

$54K

$94.1K

How much do customer retention manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer retention manager in Arizona is $54,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Arizona?

The most popular types of Customer Retention jobs in Arizona are:

What job categories do people searching Customer Retention Manager jobs in Arizona look for?

The top searched job categories for Customer Retention Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Retention Manager jobs?

Cities in Arizona with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Arizona as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,048 per year, or $26 per hour.

AGWS Account Manager Xzilon

The Reynolds and Reynolds Company

Phoenix, AZ • On-site

$105K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Reynolds and Reynolds rating

8.4

Company rating: 8.4 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

88th of 245 rated software companies

Job description

Position Description
Xzilon, a subsidiary of American Guardian Warranty Services, Inc. (AGWS) and an affiliate of Reynolds and Reynolds, is seeking a Regional Account Manager to join their team. As a Regional Account Manager, you will travel approximately 75% of the time throughout the Western United States to build and maintain relationships with current customers while also developing new business opportunities. You will also be responsible for servicing an existing book of business, driving customer retention, conducting product demonstrations, training sessions, and identifying opportunities to increase revenue across both existing and prospective accounts.
#LI-Remote
Requirements
Automotive industry experience required; F&I experience is strongly preferred; Ability to build strong customer relationships; Proven success in territory management, account growth, customer retention, and new business development; Strong presentation and relationship-building skills; Ability to work independently, manage time effectively, and operate with an entrepreneurial mindset; Comfortable with extensive travel and overnight trips across a large territory; Proficiency with Microsoft Office and general business technology tools; Strong organizational skills, follow-through, and a high level of personal accountability; Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Company car for business and personal use
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

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About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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