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Customer Retention Manager Jobs in Arizona (NOW HIRING)

Rustman Agency

Customer Retention Sales Manager

Cave Creek, AZ · On-site

$52K - $59K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing ...

BizIQ

Client Retention Specialist

Phoenix, AZ · On-site

$14.25 - $19.25/hr

Maintain accurate CRM records and organized follow-up queues for at-risk and cancelled clients ... Analyze retention and cancellation trends and provide insights to leadership to improve retention ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role ... Key ResponsibilitiesCustomer Retention and Renewal Ownership * Own the customer renewal process ...

Vestis

Customer Service Manager

Tucson, AZ · On-site

Delivers and participates in training to ensure customer retention and service goals are met ... Protect and manage merchandise control processes * Investigates and reports on all accidents or ...

Fairchild Freight

ACCOUNT MANAGER

Phoenix, AZ · On-site

$65K - $90K/yr

Develop and execute account strategies to increase revenue, margin, and customer retention. * Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.

FAIRCHILD FREIGHT LLC

ACCOUNT MANAGER

Phoenix, AZ · On-site

Develop and execute account strategies to increase revenue, margin, and customer retention. * Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.

Commercial Fire Protection Inc.

General Manager

Phoenix, AZ · On-site

$90 - $125/hr

The General Manager is responsible for leading and managing all aspects of the service operations ... Drive service revenue through customer retention, upselling, cross‑selling, and operational ...

Commercial Fire Protection

General Manager

Phoenix, AZ · On-site

The General Manager is responsible for leading and managing all aspects of the service operations ... Drive service revenue through customer retention, upselling, cross-selling, and operational ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Arizona

Customer Retention Manager information

See Arizona salary details

$22.8K

$54K

$94.1K

How much do customer retention manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer retention manager in Arizona is $54,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Arizona?

The most popular types of Customer Retention jobs in Arizona are:

What are popular job titles related to Customer Retention Manager jobs in Arizona?

For Customer Retention Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Arizona look for?

The top searched job categories for Customer Retention Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Retention Manager jobs?

Cities in Arizona with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $54,048 per year, or $26 per hour.

Customer Retention Specialist

Glendale, AZ • On-site

Hope's Global Getaways
See more jobs at Hope's Global Getawaysexternal

$13 - $17.75/hr

Other

Re-posted 17 days ago

Job description

About the job Customer Retention Specialist
Role Summary
We are seeking motivated, relationship-driven professionals to join our team as Customer Retention Specialist within our travel services department.
In this fully remote position, you will focus on strengthening client loyalty by delivering exceptional service and personalized travel coordination. You will support clients throughout their travel journey while ensuring continued engagement, repeat bookings, and long-term satisfaction.
This opportunity is ideal for individuals who excel in client care, proactive communication, and building trust-based relationships. Training and certification are provided. Multiple openings available.
Primary Responsibilities

  • Serve as a dedicated point of contact to support returning and existing clients
  • Coordinate customized travel arrangements including flights, accommodations, cruises, tours, and packages
  • Proactively follow up with clients to enhance satisfaction and encourage repeat business
  • Manage itinerary updates, confirmations, changes, and post-booking support
  • Provide personalized travel recommendations aligned with client preferences
  • Address and resolve travel-related concerns efficiently and professionally
  • Maintain detailed client profiles and accurate booking documentation
  • Monitor travel promotions, supplier updates, and loyalty opportunities
Candidate Profile
  • Strong client service and relationship-management skills
  • Excellent written and verbal communication abilities
  • Experience in customer retention, account support, or service roles preferred
  • Organized and detail-focused with the ability to multitask
  • Comfortable navigating digital systems and online booking platforms
  • Self-directed with strong time management skills
  • Must be 18+ years old
  • Must reside in an eligible hiring region
Compensation & Work Structure
  • Remote independent contractor role
  • Flexible scheduling
  • Unlimited earning potential based on engagement and performance
  • Ongoing training and professional development
What We Offer
  • Flexible, work-from-home opportunity
  • Comprehensive onboarding and certification program
  • Access to established travel supplier partnerships and booking tools
  • Travel discounts and industry benefits
  • Supportive team culture focused on growth and advancement
  • Leadership development opportunities

Apply