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Customer Retention Manager Jobs in Arizona (NOW HIRING)

Rustman Agency

Customer Retention Sales Manager

Cave Creek, AZ · On-site

$52K - $59K/yr

  • Medical

  • Life

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing ...

BizIQ

Client Retention Specialist

Phoenix, AZ · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate CRM records and organized follow-up queues for at-risk and cancelled clients ... Analyze retention and cancellation trends and provide insights to leadership to improve retention ...

Progress Residential

Supervisor Retention

Tempe, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Supervisor Retention is a member of the Property Operations team and works closely with the Manager and Director of Customer Retention to supervise the team responsible for day-to-day property ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role ... Key ResponsibilitiesCustomer Retention and Renewal Ownership * Own the customer renewal process ...

Vestis

Customer Service Manager

Tucson, AZ · On-site

Delivers and participates in training to ensure customer retention and service goals are met ... Protect and manage merchandise control processes * Investigates and reports on all accidents or ...

RevolutionParts

Customer Success Manager II, SMB

Tempe, AZ · On-site

  • Retirement

You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations. This ...

New

FAIRCHILD FREIGHT LLC

ACCOUNT MANAGER

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop and execute account strategies to increase revenue, margin, and customer retention. * Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.

Fairchild Freight

ACCOUNT MANAGER

Phoenix, AZ · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop and execute account strategies to increase revenue, margin, and customer retention. * Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.

Commercial Fire Protection Inc.

General Manager

Phoenix, AZ · On-site

$90 - $125/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The General Manager is responsible for leading and managing all aspects of the service operations ... Drive service revenue through customer retention, upselling, cross‑selling, and operational ...

Commercial Fire Protection, Inc.

General Manager

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The General Manager is responsible for leading and managing all aspects of the service operations ... Drive service revenue through customer retention, upselling, cross-selling, and operational ...

Commercial Fire Protection, Inc.

General Manager

Phoenix, AZ · On-site

$125 - $140/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The General Manager is responsible for leading and managing all aspects of the service operations ... Drive service revenue through customer retention, upselling, cross-selling, and operational ...

Commercial Fire Protection

General Manager

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The General Manager is responsible for leading and managing all aspects of the service operations ... Drive service revenue through customer retention, upselling, cross-selling, and operational ...

Raymond West

Customer Care Manager

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Primary focus being Customer Retention, Program Implementation and Aftermarket Sales Growth.

Certus Pest Inc.

Branch Manager

Chandler, AZ

$100K - $105K/yr

Lead and develop branch teams to achieve sales, service, and customer retention objectives. * Drive ... Manage branch financial performance, including P&L, production targets, and inventory control.

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Arizona

Customer Retention Manager information

See Arizona salary details

$22.8K

$54K

$94.1K

How much do customer retention manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer retention manager in Arizona is $54,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Arizona?

The most popular types of Customer Retention jobs in Arizona are:

What job categories do people searching Customer Retention Manager jobs in Arizona look for?

The top searched job categories for Customer Retention Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Retention Manager jobs?

Cities in Arizona with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Arizona as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,048 per year, or $26 per hour.

Customer Retention Sales Manager

Rustman Agency

Cave Creek, AZ • On-site

$52K - $59K/yr

Full-time

Medical, Life

Re-posted 5 days ago

Job description

About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.
Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.
Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance
What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency
Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days
Department Customer Service Department Locations AZ, Cave Creek

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