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Customer Retention Associate Jobs in Peoria, IL (NOW HIRING)

RENT ONE

Client Retention Specialist

Peoria, IL · On-site

$17 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Peoria, IL · On-site

$17 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Hibbett Retail, Inc.

Sales Associate

Peoria, IL

$14 - $16.80/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Niemann Foods

ACE Hardware Sales Associate

Farmington, IL · On-site

$18/hr

Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

Niemann Foods

ACE Hardware Sales Associate

Farmington, IL · On-site

$18/hr

Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

ACE Hardware

ACE Hardware Sales Associate

Farmington, IL · On-site

$18/hr

Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

Fastenal Company

Warehouse Associate

Peoria, IL · On-site

$16/hr

Warehouse Associate 910 SW Jefferson Ave, Peoria, IL 61605 ILPRA Public Store Part-time Shift(s ... customers. As we've expanded across the world, we've retained a core belief in people and their ...

Fastenal Company

Sales Associate PT

Peoria, IL · On-site

$16/hr

Sales Associate PT 910 SW Jefferson Ave, Peoria, IL 61605 ILPRA Public Store Part-time Shift(s ... customers. As we've expanded across the world, we've retained a core belief in people and their ...

Fastenal Company

Warehouse Associate

Peoria, IL · On-site

$36K - $48K/yr

Warehouse Associate 910 SW Jefferson Ave, Peoria, IL 61605 ILPRA Public Store Full-time Shift(s ... customers. As we've expanded across the world, we've retained a core belief in people and their ...

Fastenal

Warehouse Associate

Peoria, IL · On-site

$36K - $48K/yr

Warehouse Associate 910 SW Jefferson Ave, Peoria, IL 61605 ILPRA Public Store Full-time Shift(s ... customers. As we've expanded across the world, we've retained a core belief in people and their ...

Fastenal

Warehouse Associate

Peoria, IL

$36K - $48K/yr

Warehouse Associate 910 SW Jefferson Ave, Peoria, IL 61605 ILPRA Public Store Full-time Shift(s ... customers. As we've expanded across the world, we've retained a core belief in people and their ...

Fastenal

Supply Chain Associate

Peoria, IL

$16/hr

Supply Chain Associate 910 SW Jefferson Ave, Peoria, IL 61605 ILPRA Public Store Part-time Shift(s ... customers. As we've expanded across the world, we've retained a core belief in people and their ...

Fastenal Company

Supply Chain Associate

Peoria, IL · On-site

$16/hr

Supply Chain Associate 910 SW Jefferson Ave, Peoria, IL 61605 ILPRA Public Store Part-time Shift(s ... customers. As we've expanded across the world, we've retained a core belief in people and their ...

ACE Hardware

ACE Small Engine Repair Associate

Peoria, IL · On-site

$17 - $24/hr

Pick up and drop off of customers equipment in a neat and professional manner * Work within company ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

Regions Bank

Mortgage Loan Officer - Illinois

Peoria, IL

$20K - $100K/yr

... customers as established in Regions marketing plan to develop new business or retain existing ... Associates in the role have historically earned total compensation averaging $20,000 - $100,000 ...

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Customer Retention Associate information

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How much do customer retention associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer retention associate in Peoria, IL is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Retention Associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

How does a Customer Retention Associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What does a Customer Retention Associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What are the most commonly searched types of Customer Retention jobs in Peoria, IL? The most popular types of Customer Retention jobs in Peoria, IL are:
Customer Retention Associate jobs near you
Client Retention Specialist

Client Retention Specialist

RENT ONE

Peoria, IL • On-site

$17 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Rent One rating

5.3

Company rating: 5.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

47th of 58 rated furniture retailers

Job description

CLIENT RETENTION SPECIALIST

Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.

We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.

As a client retention specialist, your impact is two-fold:

  • For the team, your goal is to help the store hit goals for sales and retention.
  • For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.

No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.

We also offer regular opportunities for review and advancement.


BENEFITS PACKAGE

Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.

The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.

Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).

We'll also shower you with perks, including:

  • Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
  • Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
  • On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.

JOB REQUIREMENTS

  • Previous rent-to-own experience is desirable, but not necessary (we train!)
  • Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
  • Must have valid driver's license and maintain a driving record that complies with organizational standards.

JOB RESPONSIBILITIES

  • Contact clients via phone and serve as the primary point of contact between the client and the company.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Review sales rental orders for compliance and approval.
  • Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
  • Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
  • At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

ALTERNATIVE JOB TITLES

Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail

At Rent One, EVERYONE is important- our clients, our communities and our co-workers.
  • We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
  • A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?


Our Schedule

Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.


Career Track

We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.


Affordable and
Comprehensive Benefits Package

Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.

Not to mention paid time off like holidays and vacation!


Certified Training

Structured on-the-job training that includes a 12-day remote training class for every new hire.

There are also five types of certifications offered all designed to guide our employees to the top!


401K

Invest in your future by participating in our 401k program.

Rent One will match 30% of your first 5% and 40% of your next 5%!


Reimbursement for
Education & Gym
Memberships

Receive up to $200 for any work-related education classes you wish to take outside of Rent One.

We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.


Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.

What Rent One employees say

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Benefits

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