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Customer Retention Associate Jobs in Fishers, IN

Scenthound

Sales & Customer Service Leader

Zionsville, IN · On-site

$12 - $17/hr

Scenthound is looking for a highly motivated Front Desk & Membership Sales Associate to join our ... membership retention . * Maintain the highest standards of cleanliness and presentation in the ...

Office Depot

Retail Part Time Team Lead

Indianapolis, IN · On-site

$16.25 - $18.25/hr

... associates to enhance the customer experience. * Supports community outreach initiatives to drive client/customer retention. * Works to continually develop personal selling skills and product ...

Office Depot

Retail Part Time Team Lead

Indianapolis, IN · On-site

$13/hr

... associates to enhance the customer experience. * Supports community outreach initiatives to drive client/customer retention. * Works to continually develop personal selling skills and product ...

Office Depot

Retail Part Time Team Lead

Indianapolis, IN · On-site

$16.25 - $18.25/hr

... associates to enhance the customer experience. * Supports community outreach initiatives to drive client/customer retention. * Works to continually develop personal selling skills and product ...

Donatos Pizza

Store Associate

Indianapolis, IN · On-site

$10 - $14/hr

Warmly greet and welcome customers upon arrival. * Prepare food and stock supplies to ensure a ... We believe that delivering exceptional food and service begins with attracting and retaining top ...

Donatos Pizza

Store Associate

Indianapolis, IN · On-site

$9 - $12/hr

Warmly greet and welcome customers upon arrival. * Prepare food and stock supplies to ensure a ... We believe that delivering exceptional food and service begins with attracting and retaining top ...

Donatos Pizza

Store Associate

Greenwood, IN · On-site

$9 - $12/hr

Warmly greet and welcome customers upon arrival. * Prepare food and stock supplies to ensure a ... We believe that delivering exceptional food and service begins with attracting and retaining top ...

Donatos Pizza

Store Associate

Indianapolis, IN

$9 - $12/hr

Warmly greet and welcome customers upon arrival. * Prepare food and stock supplies to ensure a ... We believe that delivering exceptional food and service begins with attracting and retaining top ...

Spartan Fitness

Sales Associate

Zionsville, IN · On-site

$13.50 - $18.50/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Zionsville, IN · On-site

$13.50 - $18.50/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Hibbett Retail, Inc.

Sales Associate

Shelbyville, IN · On-site

$8 - $10/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

Speedway, IN · On-site

$11 - $13/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

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All JobsCustomer Retention Associate JobsCustomer Retention Associate Jobs in Fishers, IN

Customer Retention Associate information

See Fishers, IN salary details

$8

$16

$25

How much do customer retention associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention associate in Fishers, IN is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.98 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Fishers, IN?

The most popular types of Customer Retention jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Customer Retention Associate jobs?

Cities near Fishers, IN with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Sales Customer Service Leader

Scenthound Carmel, IN

Zionsville, IN • On-site

Other

Re-posted 16 days ago

Job description

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Are you a sales-driven individual with a passion for building relationships and a love for dogs? Scenthound is looking for a highly motivated Front Desk & Membership Sales Associate to join our pack! In this pivotal role, you'll be the face of our brand, educating dog parents on the benefits of our wellness services and driving membership sales. If you're a self-starter who thrives in a goal-oriented environment and genuinely enjoys connecting with people (and their pups!), we want to hear from you.

What You'll Bring to the Pack: We're searching for an energetic and results-focused individual who is excited to hit the ground running.

This position requires:

Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales.

Exceptional customer service skills with a knack for building rapport and trust.

Proficiency with computer systems and technology.

A genuine passion for dogs and a belief in the importance of their health and wellness.

Reliable transportation.

Willingness to work in a smoke-free environment.

Your Mission: Drive Sales & Create Raving Fans

As a Front Desk & Membership Sales Associate, you'll be instrumental in growing our membership base and ensuring an exceptional experience for every customer.

Key responsibilities include:

Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales.

Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations.

Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families.

Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records.

Accurately handle daily cash transactions and manage the cash drawer.

Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention.

Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices.

Undertake additional tasks and duties as assigned by the Scenter Manager.

Perks & Benefits:

We believe in rewarding our team members for their hard work and dedication.

Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions.

Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.

Merit-based pay increases recognizing your performance and contributions.

Complimentary Scenthound service membership for your furry friend.

Skills & Abilities That Will Make You Shine:

Unwavering confidence in selling services and products, with a persuasive and customer-centric approach.

Exceptional ability to connect with both canine and human customers, providing outstanding service that builds lasting relationships.

A quick learner who can master our services and products to effectively educate dog parents, speaking passionately about our values and culture.

Excellent verbal and written communication skills for clear and effective interactions with team members and dog parents, both in person and over the phone.

A resourceful and independent problem-solver, guided by Scenthound's values and culture.

Strong attention to detail in all tasks, from managing appointments to handling transactions.

Superb time-management and organizational skills, ensuring efficient scheduling and operations.

High level of accountability, holding yourself and others to Scenthound's standards of excellence.

If you're ready to make a significant impact on our business while helping dogs live healthier, happier lives, we encourage you to apply!

Apply