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Customer Retention Associate Jobs in Fishers, IN

MINISO USA

Store Manager

Plainfield, IN · On-site

$19 - $30/hr

... customer retention and boost sales. * Oversee all aspects of store operations and overall ... Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or ...

MINISO USA

Store Manager

Plainfield, IN

$19 - $30/hr

... customer retention and boost sales. * Oversee all aspects of store operations and overall ... Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or ...

Centerwell

Patient Retention Professional

Indianapolis, IN · On-site

$16.75 - $22/hr

Familiarity with CRM or outbound communication tools * Exposure to reporting tools or dashboards (e ... Humana reserves the right to require associates to upgrade their internet service if necessary.

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Wawa, Inc.

Customer Service Supervisor

Plainfield, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Associate retention and training. * Lead, motivate, and train Associates to drive sales and ...

Wawa, Inc.

Customer Service Supervisor

Indianapolis, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Associate retention and training. * Lead, motivate, and train Associates to drive sales and ...

Scenthound

Sales & Customer Service Leader

Carmel, IN · On-site

$12 - $17/hr

Front Desk & Membership Sales Associate Scenthound is looking for a highly motivated Front Desk ... membership retention. * Maintain the highest standards of cleanliness and presentation in the ...

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Customer Retention Associate information

See Fishers, IN salary details

$8

$16

$25

How much do customer retention associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention associate in Fishers, IN is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.98 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Fishers, IN?

The most popular types of Customer Retention jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Customer Retention Associate jobs?

Cities near Fishers, IN with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Store Manager

MINISO USA

Plainfield, IN • On-site

$19 - $30/hr

Full-time

Posted 11 days ago

Job description

Job Summary
As a Store Manager, it is their responsibility to not just manage a store, but to embrace the idea that life is for fun and create an exciting, vibrant experience for both their team and customers. This individual will take charge of every aspect of the store, leading their team with energy and enthusiasm from the front lines. They will ensure the smooth running of day-to-day operations, setting the standard for excellence in customer service, sales performance, and operational efficiency. Additionally, they will be responsible for managing labor, optimizing inventory, and promoting our membership program to foster customer loyalty. As well as inspiring their team, cultivating a positive store atmosphere, and driving business growth with a focus on delivering a world-class experience.
Essential Job Functions
  • Report directly to the Area/District Manager and lead a dynamic team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
  • Required to consistently embody and promote the mission and core values of Miniso in every aspect of your role.
  • Ensure seamless store execution, which includes delivering outstanding customer service, upholding merchandising standards, adhering to operational procedures, and driving sales performance.
  • Promote and drive engagement with the store's membership program, encouraging customer sign-ups and fostering loyalty to enhance customer retention and boost sales.
  • Oversee all aspects of store operations and overall performance to develop store employees.
  • Meet sales goals by training, motivating, mentoring, and providing feedback to the team.
  • Lead efforts to recruit, hire, train, and retain top talent, fostering internal growth by conducting performance evaluations and creating career development paths for both associates and managers.
  • Upholding store standards, with a focus on driving profitability through effective sales strategies and expense management.
  • Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
  • Serve as the key liaison with the Area/District Manager and Human Resources regarding employee performance and relations, ensuring all associates are held accountable for their roles and responsibilities as outlined in their job descriptions.
  • Responsible for a range of essential tasks, including operating computers and printers, managing
  • schedules, and ensuring the store remains clean and organized.
  • Drive an inviting store environment, keeping the store in top condition and ensuring visual displays align with company guidelines.
  • Champion business growth through strategic planning that boosts store presence, increases store traffic, and maximizes sales performance.
  • Address and resolve issues raised by both staff and customers, ensuring quick, effective solutions to maintain a positive environment.

Additional Qualifications
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Proven successful experience in retail management.
  • Strong leadership, organizational, and customer management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to relocate or manage additional stores based on business needs.
  • Ability to travel between locations is required.

Education & Experience
  • High school diploma or equivalent required; Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
  • 3+ years of experience in retail management, with a strong track record of leading teams.

Pay Range
USD $19.00 - USD $30.00 /Hr.

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