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Customer Retention Associate Jobs in Cary, IL (NOW HIRING)

MINISO USA

Store Manager

Algonquin, IL · On-site

$19 - $30/hr

... customer retention and boost sales. * Oversee all aspects of store operations and overall ... Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or ...

MINISO USA

Store Manager

Algonquin, IL · On-site

$19 - $30/hr

... customer retention and boost sales. * Oversee all aspects of store operations and overall ... Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or ...

MINISO USA

Store Manager

Algonquin, IL · On-site

$19 - $30/hr

... customer retention and boost sales. * Oversee all aspects of store operations and overall ... Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or ...

West Point Optical

Optometric Technician

Vernon Hills, IL · On-site

$15.75 - $19.75/hr

The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

West Point Optical

Optometric Technician

Schaumburg, IL · On-site

$16 - $20/hr

The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

West Point Optical

Optometric Technician

Vernon Hills, IL · On-site

$15.75 - $19.75/hr

The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

West Point Optical

Optometric Technician

Vernon Hills, IL · On-site

$15.75 - $19.75/hr

The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

AlphaSense

Customer Success Associate

Chicago, IL · On-site

$70K - $85K/yr

About the Role The Customer Success Associate role at AlphaSense supports the day to day experience ... and improve retention. * Growth Initiatives: Assist sales teams by running product overview ...

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Customer Retention Associate information

See Cary, IL salary details

$9

$17

$27

How much do customer retention associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention associate in Cary, IL is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.52 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What cities near Cary, IL are hiring for Customer Retention Associate jobs?

Cities near Cary, IL with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Maintenance Assistant

ImageFIRST Healthcare Laundry Specialists

Addison, IL • On-site

$22 - $27.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Assist with the installation, maintenance, troubleshooting, and repair of facility machinery.

  • Complete daily maintenance and repair logs, and communicate with operators and management.

  • Assist with ordering tools and machinery parts, and maintain a clean and safe work area.

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

8th of 62 rated cleaning companies

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/


Responsibilities

Schedule: 3:00am - 11:30am

Salary: $22.00 - $27.50 hourly

RESPONSIBILITIES:

  • Assist with the installation of facility machinery
  • Assist with the performance of preventative and predictive maintenance on facility machinery
  • Assist with and learn to troubleshoot and repair facility machinery
  • Learn and assist with the program of PLC's
  • Assist with the ordering of tools and machinery parts
  • Complete daily maintenance and repair logs
  • Communicate with operators and management
  • Clean and maintain work area
  • Turn off and lock out equipment when not in use
  • Other duties as assigned

MINIMUM QUALIFICATIONS:

  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
  • Familiar with working in one or more of the following areas: HVAC, electrical, mechanical, hydraulic & pneumatic systems, plumbing, carpentry, piping systems, and PLC programming
  • Ability to read and interpret blueprints and schematics
  • Manual dexterity required for operating machinery and computers
  • Ability to lift up to 30 pounds required

Qualifications

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement 
  • Referral Program
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

#ZR

#INDMP

Company Description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/

What ImageFIRST employees say

Pay

Benefits

Hours and flexibility

Workplace

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