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Customer Retention Associate Jobs in Cary, IL (NOW HIRING)

Hermès

Sale Associate Chicago store - John Lobb

Chicago, IL · On-site

$15.50 - $17.75/hr

At the helm of a team of two Sales Associates, this individual will establish a strong local ... customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager:

Hermès

Sale Associate Chicago store - John Lobb

Chicago, IL · On-site

$15.50 - $17.75/hr

At the helm of a team of two Sales Associates, this individual will establish a strong local ... customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager:

Hermès

Sale Associate Chicago store - John Lobb

Chicago, IL · On-site

$15.50 - $17.75/hr

At the helm of a team of two Sales Associates, this individual will establish a strong local ... customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager:

Hermès

Sale Associate Chicago store - John Lobb

Chicago, IL · On-site

$15.50 - $17.75/hr

At the helm of a team of two Sales Associates, this individual will establish a strong local ... customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager:

Hermès

Sale Associate Chicago store - John Lobb

Chicago, IL · On-site

$15.50 - $17.75/hr

At the helm of a team of two Sales Associates, this individual will establish a strong local ... customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager:

Hermès

Sale Associate Chicago store - John Lobb

Chicago, IL · On-site

$15.50 - $17.75/hr

At the helm of a team of two Sales Associates, this individual will establish a strong local ... customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager:

Hermès

Sale Associate Chicago store - John Lobb

Chicago, IL · On-site

$15.50 - $17.75/hr

At the helm of a team of two Sales Associates, this individual will establish a strong local ... customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager:

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Customer Retention Associate information

See Cary, IL salary details

$9

$17

$27

How much do customer retention associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention associate in Cary, IL is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.52 per hour, depending on experience, location, and employer.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What cities near Cary, IL are hiring for Customer Retention Associate jobs?

Cities near Cary, IL with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Production Associate

ImageFIRST Healthcare Laundry Specialists

Addison, IL

$17 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

8th of 62 rated cleaning companies

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/


Responsibilities

Our Production Associates work together in a team environment in our healthcare laundry plant. 


PAY: $17.00-$18.00/hour 

2nd Shift: Monday-Friday 2:00 PM-10:30 PM

RESPONSIBILITIES:

  • Sort soiled linen and garments by product type
  • Prepare and load clean products for delivery according to route needs
  • Launder medical, hospitality, and food and beverage garments and linens  
  • Maintain clean and orderly workspace throughout each shift
  • Handle and package all items consistent with the company’s infection prevention best practices
  • Inspect linens and package product per company quality and efficiency standards prior to finishing
  • Operate all equipment, perform work, and decontaminate work area according to OSHA standards 
  • Assure Lock-out Tag Out policies are adhered to at all times - shut off all equipment when not in use 
  • Support our Value to Be Safe by completing all required safety training and SOPs.
  • Other duties as assigned 


MINIMUM QUALIFICATIONS: 

  • Basic reading, writing, and math skills required
  • Must be authorized to work in the United States
  • Must be able to present two valid forms of identification upon hire
  • Must be able to perform required tasks standing up for the duration of the shift
  • Ability to lift up to 30 pounds required 
  • Flexibility to complete special requests as needed

Qualifications

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement 
  • Referral Program
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

#ZR

#INDMP

Company Description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/

What ImageFIRST employees say

Pay

Benefits

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