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Customer Representative Manager Jobs in Alaska (NOW HIRING)

MFCP INC

Customer Service Representative

Anchorage, AK

$15.75 - $21.50/hr

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR's prepare quotations on standard and non-standard items, write

lynden

Customer Service Representative

Juneau, AK

$17 - $23/hr

Alaska Marine Trucking is looking to hire energetic, adventurous, and hard-working individuals like you to join our team! We offer competitive wages, paid time off, medical, dental, vision and

lynden

Customer Service Representative

Juneau, AK

$17 - $23/hr

Alaska Marine Trucking is looking to hire energetic, adventurous, and hard-working individuals like you to join our team! We offer competitive wages, paid time off, medical, dental, vision and

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All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Alaska

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

What are the salary expectations for customer service managers?

Customer Representative Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as conflict resolution and CRM software proficiency, and may include bonuses or benefits.

Is a Customer Representative Manager job stressful?

A Customer Representative Manager role can be stressful due to managing customer issues, meeting service targets, and supervising staff. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially during busy periods or when dealing with difficult customers.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, strict performance targets, and handling difficult customer interactions. Managing stress requires good communication skills, patience, and the ability to stay calm under pressure. The level of stress can vary based on the company's workload, support systems, and individual resilience.
Customer Representative Manager jobs near you

Guest Service Representative (CDL)

Alaska Mountain Guides

Skagway, AK • On-site

Full-time

Re-posted 7 days ago

Job description

Salary: $17-$23 DOE

SKAGWAY GUEST SERVICES ASSOCIATE JOB DESCRIPTION

TIMEFRAME: Seasonal

JOB DESCRIPTION

The main responsibility of the Skagway Dock Representative team (also referred to as Dock Rep) is to carry out the companys mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The dock representative is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations.

REQUIREMENTS

  • Prior office and/or tourism experience preferred
  • Preform excellent customer service
  • Have a clean driving record and be able to be placed on our company auto insurance
  • Must have or obtain a basic first aid and CPR certification
  • Must be able to think nimbly and problem solve quickly and effectively
  • Willingness to help in other areas as needed including but not limed to, driving/guiding tours, expedition sales, assisting Skagway office.

JOB DUTIES

Reports to Dock Representative Manager

Assisting the Dock Representative Manager in running daily operations which includes but is not limited to:

  • Meet guests disembarking cruise ships.
  • Collect tickets and ensure each guest correctly completes the appropriate waiver/assumption of risk form.
  • Give guests a rundown/synopsis of the tour they are taking and answer any questions they have.
  • Check in/out with ship shore excursion staff.
  • Correctly fill out Haines Skagway Fast Ferry waivers
  • Collects tickets and waivers from other guides as they leave the pier.
  • Organize and file waivers according to tour in the office
  • Appropriately fill out ship settlement forms.
  • Settle with ships at the end of the day to ensure payment for tours given.
  • Walk guests or drive guests to the tour departure location.
  • Drive and Guide for our Yukon Extended Summit Drive and Gold Rush Scenic Drive excursions
  • Assist in driving needs for other excursions
  • General administrative/marketing support.
  • Administrative and management support
  • Prepare daily ship summaries for cruise lines and AMG management.
  • Invoice management and filing
  • Support projects and additional responsibilities as needed.


CDL Driving:

  • Must obtain and maintain a valid Class B CDL with Passenger and Airbrakes endorsements. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by March 1, 2024, and have had a drivers license for at least one year
  • Must be willing to contribute to bus driving duties for these and other tours
  • Pass FMCSA required pre-employment drug tests & screening
  • Be enrolled in an FMCSA required random drug testing program
  • Have and maintain a valid Medical Examiners Card
  • Completion of AMG Skagway driver training program
  • Maintain an FMCSA approved logbook for driving hours
  • Complete vehicle checklists as needed.
  • Responsible for cleanliness and excellent maintenance of buses, tour equipment, and the locations that the tours visit.
  • Complete appropriate driver checklists & paperwork at the end of each shift


WORKLOAD

June, July, and August are busy and the Skagway Dock Representative can expect to receive 40+ hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size.

LIVING SPACE AND RENT STRUCTURE

Employeehousing is located indowntownSkagway, the grocery store and other attractions are within walking distance from housing.Accommodations consistof shared roomstypically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom.Each house features shared bathrooms, a kitchen area, andlivingroom. Employeesresidingin housing are expected to respect others andmaintaina clean living area.Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yardand mountain views,providinga fantastic base for our team.

Additional Notes

  • Rent deductions are made twice a month with 50% of the months rent deducted from the 1st and 2nd paycheck.
  • Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early.
  • Employees must vacate housing within 48hours of their final shift unless other arrangements have been approved by management.
  • Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing.
  • Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.