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Customer Representative Executive Jobs in Oregon

Higher Logic

Account Executive

OR · On-site +1

We serve over 3,000 customers, representing over 350,000 online communities with over 200 million ... The account executive works within an assigned territory and uses the HL team as required to ...

WaFd Bank

Customer Service Representative

Neotsu, OR · On-site

$16.25 - $22/hr

Customer Service Representative (CSR) Want to help strengthen your community's financial health ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

Ping Identity

Customer Success Executive

OR · On-site +1

$120K - $135K/yr

Qualifications To be a successful Customer Success Executive, you should have: * A minimum of 10 years of related experience in Customer Success / Experience. * Experience in consulting and ...

Billtrust US Careers

Customer Success Manager

OR · On-site +1

In this role, you will be the primary point of contact for your accounts, representing the voice of ... Demonstrated ability to build and maintain relationships with senior and executive stakeholders.

Billtrust US Careers

Vice President, Solutions Consulting

OR · On-site +1

$202K - $268K/yr

You will coordinate and partner with leaders in Product, Marketing, and Customer Success to develop ... Mastery of the Sales process and trusted advisor for account representative. * Executive presence ...

WaFd Bank

Customer Service Representative

The Dalles, OR · On-site

$19.47/hr

Customer Service Representative Location : Location US-OR-The Dalles Location/Org Data : Name The ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Portland, OR · On-site

$21.44/hr

Customer Service Representative Location : Location US-OR-Portland Location/Org Data : Name ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Bend, OR · On-site

$19.47/hr

Customer Service Representative Location : Location US-OR-Bend Location/Org Data : Name Bend Bluff ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Florence, OR · On-site

$19.47/hr

Customer Service Representative Location : Location US-OR-Florence Location/Org Data : Name ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Medford, OR · On-site

$19.47/hr

Customer Service Representative Location : Location US-OR-Medford Location/Org Data : Name Biddle ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Sisters, OR · On-site

$19.47/hr

Customer Service Representative Location : Location US-OR-Sisters Location/Org Data : Name Sisters ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

La Pine, OR · On-site

$19.47/hr

Customer Service Representative Location : Location US-OR-La Pine Location/Org Data : Name La Pine ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Prineville, OR · On-site

$19.47/hr

Customer Service Representative Location : Location US-OR-Prineville Location/Org Data : Name ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Portland, OR

$18.70 - $21.44/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Bend, OR · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Medford, OR

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

WaFd Bank

Customer Service Representative

Bend, OR

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the ...

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Customer Representative Executive information

What does a customer representative executive do?

A Customer Representative Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. They interact with customers through various channels such as phone, email, or live chat, ensuring a positive customer experience. Their role often includes troubleshooting issues, processing orders or returns, and escalating complex cases to higher management if needed. They play a key part in building customer loyalty and maintaining the company's reputation.

What are the key skills and qualifications needed to thrive as a customer representative executive, and why are they important?

To thrive as a Customer Representative Executive, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help professionals excel in customer interactions. These competencies are critical for ensuring customer satisfaction, building loyalty, and effectively resolving issues.

What are some common challenges faced by customer representative executives, and how can they be managed effectively?

Customer Representative Executives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Effective communication skills, patience, and active listening are essential for resolving customer concerns professionally. Regular training sessions, supportive team environments, and clear escalation procedures help executives manage stress and maintain high service standards. Collaborating closely with other departments also ensures that customer issues are addressed efficiently and accurately.

What are the 5 qualities of a customer representative executive?

A customer representative executive should possess strong communication skills, patience, problem-solving ability, empathy, and adaptability. These qualities enable effective interaction with customers, resolution of issues, and maintaining positive relationships. Technical proficiency with customer service tools and a professional attitude are also important for success in this role.

What are the most commonly searched types of Customer Representative jobs in Oregon?

The most popular types of Customer Representative jobs in Oregon are:

What cities in Oregon are hiring for Customer Representative Executive jobs?

Cities in Oregon with the most Customer Representative Executive job openings:

Customer Representative Executive jobs near you

Account Executive

OR • On-site, Remote

Higher Logic
Software Development • 201 - 500 employees
Learn more about Higher Logicexternal

Full-time

Re-posted 22 days ago

Job description

 
 Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We're obsessed with engagement, and with over 13 years of experience in the industry, we've got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve over 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe sharing ideas and feedback openly helps us succeed. Diversity and empathy bring us #AllTogether and make us stronger. We learn from failure and success because both help us grow and learn. We strive to understand the why behind our actions and bring our best selves to work daily.

JOB SUMMARY

The Account Executive is responsible for selling Higher Logic products by acting as a trusted advisor, communicating the company's expertise, and providing thought leadership to identify solutions that help our clients meet their most critical business outcomes. The account executive works within an assigned territory and uses the HL team as required to influence client strategy and drive growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Develop a robust understanding of Higher Logic's products and services - be an expert in our product offerings, USPs, and competitive differentiators
  • Meet or exceed quarterly sales targets by driving new opportunities within an assigned territory through outbound prospecting and working inbound leads.
  • Provide technical, value-based demonstrations based on the specific needs and business outcomes of your prospects
  • Accurate forecasting of monthly and quarterly bookings to Sales Manager accompanied by diligent pipeline management
  • Diligently follow Higher Logic's sales process with keen attention to detail by tracking all activities, notes, and accurate sales stages in Salesforce
  • Lead with a value-based and consultative sales approach to sell to key stakeholders and decision makers
  • Partner effectively with Sales Engineers where needed for technical conversations
  • Collaborate with your peers as well as the product and marketing teams in a fully remote setting
  • Conduct all business following Higher Logic values, policies, and procedures
  • All other duties as assigned
KNOWLEDGE AND ABILITIES REQUIRED:
  • A desire and curiosity to understand customer needs
  • Strong interpersonal and presentation skills
  • Excellent verbal and written communication skills
  • Ability to consistently follow a defined sales process in a disciplined manner
  • Ability to successfully negotiate and sell at the C-level
  • Strong organization and time management skills
  • Self-starter and competitive mentality
  • A highly coachable and life-long learner

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please get in touch with us by emailing HRBenefits@higherlogic.com

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