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Customer Reliability Engineer Jobs in Muncie, IN

GEOINT DevOps Engineer

Alexandria, IN · On-site

$46.25 - $63.25/hr

... infrastructure reliability through continuous integration, optimization, and troubleshooting ... customers. As such, we want our employees to feel empowered to seek growth and leadership ...

New

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Act as the ultimate technical authority on processing equipment reliability, energy stewardship ... stellar customer design and engineering support from concept through prototype into final ...

Customer Reliability Engineer information

See Muncie, IN salary details

$56.6K

$109.4K

$130.7K

How much do customer reliability engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer reliability engineer in Muncie, IN is $109,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $119,600.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Muncie, IN are hiring for Customer Reliability Engineer jobs?

Cities near Muncie, IN with the most Customer Reliability Engineer job openings:

GEOINT DevOps Engineer

RGI, LLC

Alexandria, IN • On-site

$46.25 - $63.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

New


Job description

Reinventing Geospatial (RGi) is a leading expert in geospatial solutions for Defense, Intelligence, and Federal clients. We enhance situational awareness for soldiers and analysts by integrating software development with geospatial intelligence. Our projects range from data collection to advanced deep learning, leveraging tools like Python, Java, and ArcGIS.
 

 
Our culture is defined and anchored by three pillars:
 
Energy: We bring passion, purpose, and urgency to our work.
Edge: We take initiative, embrace growth, and step outside our comfort zone.
Execution: We get things done smartly, decisively, and with real results.
 
If you're the kind of person who leads with initiative, thrives in a fast-paced environment, and is eager to create real impact, we want you on our team.
 
Clearance:
Active Top Secret clearance with an ability to obtain SCI access and willingness to obtain CI Polygraph
US Citizenship Required 
 
*This job posting is for a potential upcoming opening, and we encourage interested candidates to apply for future consideration.As DevOps Engineer you will...

  • Manage and automate the deployment, scaling, and monitoring of containerized applications using Kubernetes, ensuring cluster performance, security, and infrastructure reliability through continuous integration, optimization, and troubleshooting.
  • Design, implement and maintain multiple DevOps pipelines.
  • Implement CD & CI solutions to support rapid development and integration.
  • Integrate static code analysis and other security mechanisms into pipeline.
  • Design and apply hybrid deployment strategy (cloud and local virtualized).
  • Work with software and system engineers to apply automated test and documentation processes.
  • Troubleshoot and resolve network, automation pipelines, and infrastructure issues.
  • Build, maintain, and monitor configuration management of release products.

DevOps Qualifications:

  • Must have a current/active TS/SCI and be willing and able to pass a CI polygraph.
  • Bachelor's degree in Software Engineering or related discipline. 4 years additional experience may be substituted for a degree.
  • 8+ years of Devops experience minimum.
  • Experience with source configuration management tools such as Git.
  • Must have extensive understanding of and ability to work without assistance using Kubernetes.
  • CI & CD development experience with technologies like Bash, Jenkins, or GitLab.
  • Experience with automated deployment technologies such as Cloud Formation, Ansible, Terraform.
  • Cloud Technologies deployment experience.
  • Working knowledge of Linux and Windows operating systems, web services and SQL databases.
  • Must be willing to work on-site 5 days a week.

Additional Skills We’d Like to See:

  • Security+ or comparable certification for privileged user access.
  • Experience with distributed processing methods and tools, such as REST APIs, microservices, IaaS/PaaS services.
  • Experience developing and deploying web services.
  • Experience supporting software in a production environment.
  • Experience with Fortify and/or SonarQube.
  • Experience working with HPC’s is a plus.
  • Custom source application deployments and maintenance.
  • Experience working in an Agile environment.
  • LINUX system administration experience (RedHat and/or CentOS).

Who we are:Reinventing Geospatial, Inc. (RGi) is a fast-paced small business that has the environment and culture of a start-up, with the stability and benefits of a well-established firm. We solve complex problems within geospatial software development and national defense to make an Immediate Impact for our nation’s soldiers and analysts.
We pride ourselves on giving employees an exceptional life experience, where creativity thrives, and challenges are simply part of the fun. We provide truly excellent benefits, including:
·        100% paid employee healthcare & dental insurance·        Paid parental leave·        401k with matching·        Escalating vacation time·        Referral bonuses·        Tuition reimbursement·        Professional development training·        Free beverages and snacks·        Weekly catered lunches and breakfast on Fridays Grow to be our next leader:At RGi, fostering a strong and organic corporate culture is paramount and serves as a compass on the decisions we make and how we operate the company. We believe our culture of camaraderie, innovation, and collaboration reflects the caliber of our employees and their dedication to the mission of providing quality software to our customers. As such, we want our employees to feel empowered to seek growth and leadership opportunities within the company and position us to maintain our culture as we grow. RGi provides opportunities, resources, training, and mentorship to all our employees to let them take control of their careers and become a leader or a crucial member of our company. If this is what you are looking for in a company, then you are what we are looking for in an employee.
Reinventing Geospatial, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for all positions.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.