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Customer Relationship Management Manager Jobs in Silver Spring, MD

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

As a CRM manager, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits.

Baltimore Orioles

CRM Analyst

Baltimore, MD

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

Washington Nationals

CRM, Administrator

Washington, DC · On-site

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

First American

CRM Campaign Manager

Washington, DC

What We Do We are seeking a CRM Campaign Manager to create, maintain, and optimize lifecycle marketing campaigns that support our outside sales team. This role will focus on driving engagement with ...

LSU AgCenter

CRM Administrator

Alexandria, VA · On-site

CRM Administrator Position Type:Professional / Unclassified Department:LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518)) Work Location:LSU - Alexandria Pay Grade:

Leap

CRM Specialist

Columbia, MD

Position Overview We are seeking a dynamic and detail-oriented CRM Specialist to join our team. In this role, you will lead engaging Zoom training sessions, manage customer projects, provide backend ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Mondo

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Apply now: Sr. CRM Developer, location is Hybrid. The start date is ASAP for this permanent position. Job Title: Sr. CRM Developer Location-Type: Hybrid (Vienna, VA or Raleigh, NC - 1-2 Days Onsite ...

Arka Infotech Inc

Siebel CRM Tester

Alexandria, VA · On-site

Siebel CRM Tester 12-24 months (plus extensions) Alexandria, VA 08/03/2015 US CITIZENS ONLY MUST HAVE ACTIVE GOVERNMENT CLEARANCE I need a strong Siebel CRM tester with proven experience testing ...

Booz Allen Hamilton, Inc.

CRM Program Specialist

Mclean, VA · On-site +1

$86K - $198K/yr

Share CRM Program Specialist The Opportunity: Drive the adoption of the company's opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective ...

Booz Allen Hamilton, Inc.

CRM Program Specialist

Mclean, VA · On-site

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drive the adoption of the company's opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective use of ...

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All JobsCustomer Relationship Management JobsCustomer Relationship Management Manager JobsCustomer Relationship Management Manager Jobs in Silver Spring, MD

Customer Relationship Management Manager information

See Silver Spring, MD salary details

$28.9K

$83.2K

$144.8K

How much do customer relationship management manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer relationship management manager in Silver Spring, MD is $83,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $108,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Manager vs Customer Service Manager?

AspectCustomer Relationship Management ManagerCustomer Service Manager
Primary FocusDeveloping and implementing CRM strategies to enhance customer loyaltyOverseeing customer support operations and resolving service issues
Required SkillsCRM software proficiency, data analysis, marketing collaborationCommunication skills, conflict resolution, team management
Work EnvironmentMarketing, sales, and data-driven departmentsCustomer support centers, call centers, service teams
Common CertificationsCRM certifications, marketing or sales certificationsCustomer service certifications, leadership training

The Customer Relationship Management Manager focuses on building long-term customer relationships through strategic CRM initiatives, while the Customer Service Manager concentrates on managing day-to-day customer support and resolving issues. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Relationship Management jobs in Silver Spring, MD? The most popular types of Customer Relationship Management jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Relationship Management Manager jobs? Cities near Silver Spring, MD with the most Customer Relationship Management Manager job openings:
Customer Relationship Management Manager jobs near you

Manager, CRM

Hilton Worldwide Holdings, Inc.

Mclean, VA • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 14 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 756 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description


Exceptional Hospitality Starts with You
This role is based at our corporate office in McLean, VA
This is your chance to be part of Marketing team that attracts customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. As a CRM manager, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the CRM team reporting to the Senior Manager of CRM, you will work on projects includinggrowing priority customer segments, shaping brand and commercial strategy customer strategy, and informing how customers respond to Hilton marketing.
What you'll do during a typical day:
  • Extract customer data from relational databases using SQL script to deliver insights to regional counterparts.
  • Determine effectiveness of CRM marketing campaigns, isolating which customers are engaging and which customers are not to deliver recommendations for how to improve the campaign.
  • Support the Sr. Manager of CRM in developing global customer strategy, shaping priority customer groups, and driving greater customer personalization in marketing.

How you'll collaborate with others:
  • Engage with team members on the Honors team, brand team, MarTech team, and commercial team to gather feedback on their customer priorities and go-to market recommendations.
  • Influence Honors and customer strategy leaders about how to apply customer strategy and highlight emerging trends.

Projects you'll take ownership of:
  • Support customer reporting needs monthly to deliver performance updates.
  • CRM projects focused on shaping customer data architecture and channel analytics.
  • CRM projects focused on additional data analysis to drive customer strategy recommendations.
What It Takes to Make the Stay
You have these minimum qualifications:
  • Five (5) years of professional work experience
  • Four (4) years of experience analyzing customer data and extracting meaningful insights.
  • Experience crafting and delivering senior executive level briefings.
  • Excel (can perform complex functions) expertise.
  • Experience with relational databases and SQL programming.
  • This is a hybrid role based in McLean, VA.

It would be useful if you have:
  • Six (6) years of professional experience.
  • One (1) year of experience in CRM-related roles.
  • Demonstrated curiosity in data analyses.

How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
  • Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
  • Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 - $120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

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