Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical ... the CRM system. Prepare accurate product and service quotes, including pricing, options, and ...
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical ... the CRM system. Prepare accurate product and service quotes, including pricing, options, and ...
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical ... the CRM system. Prepare accurate product and service quotes, including pricing, options, and ...
... CRM systems and onboarding records • Assist fraud prevention and compliance investigations • Generate reports and maintain documentation Required Skills • KYC / KYB / AML experience • ...
... CRM systems and onboarding records • Assist fraud prevention and compliance investigations • Generate reports and maintain documentation Required Skills • KYC / KYB / AML experience • ...
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Quick apply
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Quick apply
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience with CRM Software * Proficient in MS Office products (Excel, Word, MS PowerPoint)
Johnston, IA · On-site
$16 - $18/hr
Familiarity with CRM systems and customer support tools #ZR
Quick apply
Johnston, IA · On-site
$16 - $18/hr
Familiarity with CRM systems and customer support tools #ZR
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience using CRM platforms and customer management tools. Preferred Qualifications:
Share customer feedback and product enhancement ideas with Product and Engineering teams ... Experience using CRM platforms and customer management tools. Preferred Qualifications:
... (CRM) is a senior client leadership role responsible for owning, growing, and strengthening ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
... (CRM) is a senior client leadership role responsible for owning, growing, and strengthening ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
Des Moines, IA · On-site
$49.75 - $64.50/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Des Moines, IA · On-site
$49.75 - $64.50/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Utilizes Salesforce CRM system to document and report on prospecting and retention activities, to refer clients to other internal partners to fully utilize all LSB products and services and to build ...
Utilizes Salesforce CRM system to document and report on prospecting and retention activities, to refer clients to other internal partners to fully utilize all LSB products and services and to build ...
Utilizes Salesforce CRM system to document and report on prospecting and retention activities, to refer clients to other internal partners to fully utilize all LSB products and services and to build ...
Utilizes Salesforce CRM system to document and report on prospecting and retention activities, to refer clients to other internal partners to fully utilize all LSB products and services and to build ...
West Des Moines, IA · On-site
$38/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
West Des Moines, IA · On-site
$38/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Clive, IA · On-site
... management. Requirements: * Education: High school diploma. Associate or Bachelor's degree preferred but not required. * Experience: Experience as a relationship manager, customer service, or a ...
Clive, IA · On-site
... management. Requirements: * Education: High school diploma. Associate or Bachelor's degree preferred but not required. * Experience: Experience as a relationship manager, customer service, or a ...
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Quick apply
Understand how to document and submit sales call information in CRM (Customer Relationship Management System).Assist with inventory control of products offered at the location. * Maintain inventory ...
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 6 days ago
Customer Support Engineer
The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle.
The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.
Position Responsibilities:
Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
Prepare accurate product and service quotes, including pricing, options, and technical configurations.
Support the sales team with technical insight to ensure product specifications meet customer requirements.
Collaborate with design and production teams to confirm feasibility, costs, and lead times.
Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
Design and model custom or replacement parts for service sales orders using CAD software.
Develop and release service drawings, component details, and modification packages for production or field use.
Requirements
Bachelor's Degree in Mechanical Engineering or a related technical field (required).
3+ years of experience in a customer-facing engineering, field service, or technical support role-preferably in heavy equipment, industrial manufacturing industries or trailer manufacturing.
Strong understanding of mechanical systems, hydraulics, and materials.
Experience with CAD/design software and basic drafting/modification work.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office Suite and ERP/order management tools.
Benefits