Johnston, IA · On-site
$18 - $20/hr
... CRM/case management systems • Process custom/special orders and coordinate with internal teams ... Engineering, IT, or related field Special Considerations: • Retention bonus and pay increase ...
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Johnston, IA · On-site
$18 - $20/hr
... CRM/case management systems • Process custom/special orders and coordinate with internal teams ... Engineering, IT, or related field Special Considerations: • Retention bonus and pay increase ...
As part of our diverse team, you will shape seamless customer experiences. Whether you're helping ... In this role, you'll serve as a relationship manager and the primary liaison between the Service ...
As part of our diverse team, you will shape seamless customer experiences. Whether you're helping ... In this role, you'll serve as a relationship manager and the primary liaison between the Service ...
Ankeny, IA · On-site
$75K - $95K/yr
As part of our diverse team, you will shape seamless customer experiences. Whether you're helping ... In this role, you'll serve as a relationship manager and the primary liaison between the Service ...
Ankeny, IA · On-site
$75K - $95K/yr
As part of our diverse team, you will shape seamless customer experiences. Whether you're helping ... In this role, you'll serve as a relationship manager and the primary liaison between the Service ...
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
Utilize CRM software (or similar tools) to manage, track, and analyze client relationships and interactions. Project Management * Oversee all aspects of client management projects, including setting ...
Utilize CRM software (or similar tools) to manage, track, and analyze client relationships and interactions. Project Management * Oversee all aspects of client management projects, including setting ...
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
Mediapolis, IA · On-site
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
Mediapolis, IA · On-site
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
$15.25 - $20.50/hr
The Customer Service Representative drives revenue and builds customer relationships by managing ... Familiarity with technical or engineered products. #Ll-SJ1 At Barry-Wehmiller we recognize that ...
... CRM systems and onboarding records • Assist fraud prevention and compliance investigations • Generate reports and maintain documentation Required Skills • KYC / KYB / AML experience • ...
... CRM systems and onboarding records • Assist fraud prevention and compliance investigations • Generate reports and maintain documentation Required Skills • KYC / KYB / AML experience • ...
Iowa City, IA · On-site
$50 - $64.50/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Iowa City, IA · On-site
$50 - $64.50/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Johnston, IA · On-site
$16 - $18/hr
... M systems and customer support tools #ZR
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Johnston, IA · On-site
$16 - $18/hr
... M systems and customer support tools #ZR
Des Moines, IA · On-site
$49.75 - $64.50/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Des Moines, IA · On-site
$49.75 - $64.50/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
... (CRM) is a senior client leadership role responsible for owning, growing, and strengthening ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
... (CRM) is a senior client leadership role responsible for owning, growing, and strengthening ... Our deep industry, process and engineering expertise enables us to build an organization's unique ...
West Des Moines, IA · On-site
$38/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
West Des Moines, IA · On-site
$38/hr
... CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified ...
Clive, IA · On-site
... management. Requirements: * Education: High school diploma. Associate or Bachelor's degree preferred but not required. * Experience: Experience as a relationship manager, customer service, or a ...
Clive, IA · On-site
... management. Requirements: * Education: High school diploma. Associate or Bachelor's degree preferred but not required. * Experience: Experience as a relationship manager, customer service, or a ...
Clive, IA · On-site
... management. Requirements: * Education: High school diploma. Associate or Bachelor's degree preferred but not required. * Experience: Experience as a relationship manager, customer service, or a ...
Clive, IA · On-site
... management. Requirements: * Education: High school diploma. Associate or Bachelor's degree preferred but not required. * Experience: Experience as a relationship manager, customer service, or a ...
Johnston, IA · On-site
$17 - $19/hr
Log interactions in CRM & create follow-ups * Conduct structured customer interviews using scripts * Build customer relationships & retention * Support sales conversations ("service into sales"
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Johnston, IA · On-site
$17 - $19/hr
Log interactions in CRM & create follow-ups * Conduct structured customer interviews using scripts * Build customer relationships & retention * Support sales conversations ("service into sales"
Manchester, IA · On-site
... the CRM system. * Quoting & Estimating * Prepare accurate trailer and service quotes, including ... Engineering & Design * Design and model custom or replacement parts for service sales orders using ...
Manchester, IA · On-site
... the CRM system. * Quoting & Estimating * Prepare accurate trailer and service quotes, including ... Engineering & Design * Design and model custom or replacement parts for service sales orders using ...
Manchester, IA · On-site
... the CRM system. * Quoting & Estimating * Prepare accurate trailer and service quotes, including ... Engineering & Design * Design and model custom or replacement parts for service sales orders using ...
Manchester, IA · On-site
... the CRM system. * Quoting & Estimating * Prepare accurate trailer and service quotes, including ... Engineering & Design * Design and model custom or replacement parts for service sales orders using ...
Manchester, IA · On-site
... the CRM system. * Quoting & Estimating * Prepare accurate trailer and service quotes, including ... Engineering & Design * Design and model custom or replacement parts for service sales orders using ...
Quick apply
Manchester, IA · On-site
... the CRM system. * Quoting & Estimating * Prepare accurate trailer and service quotes, including ... Engineering & Design * Design and model custom or replacement parts for service sales orders using ...
$18 - $20/hr
Contractor
Posted 22 days ago
Be an early applicant
Job title : Customer Support Representative
Client : Heavy Machine Manufacturing Company
Duration : 24 Months (Possible Extension)
Location : Johnston, IA 50131
Shift : Flexible shifts between 5:00 AM – 7:00 PM CST (Mon–Fri)
• 7:00 AM – 3:30 PM
• 8:00 AM – 4:30 PM
• 9:00 AM – 5:30 PM
• 10:30 AM – 7:00 PM
• Option to work from home on Fridays
Job Description:
Provides frontline technical and product support to customers, dealers, and internal teams. Handles moderately complex inquiries, resolves issues, and ensures high customer satisfaction and retention. Supports Intelligent Solutions Group (ISG) products through multiple communication channels.
Key Responsibilities:
• Provide advanced product and service information to customers
• Handle complex customer inquiries, issues, and escalations
• Support customers via phone, email, and chat channels
• Document all interactions in CRM/case management systems
• Process custom/special orders and coordinate with internal teams
• Build and maintain strong customer relationships
• Schedule follow-ups and maintain accurate customer data
• Follow structured scripts to understand customer requirements
• Deliver high-quality service to improve retention and satisfaction
• Create and maintain support tools and knowledge base content
Products/Systems Supported:
• JDLink
• Operations Center
• Apex Farm Management
• Mobile Applications
• GreenStar Displays
• StarFire Receivers
• AutoTrac & Machine Guidance Systems
Required Qualifications:
• Fluent in Portuguese (verbal and written)
• Working proficiency in English
• Experience in customer support/service roles
• Strong communication, negotiation, and conflict resolution skills
• Strong computer skills and troubleshooting ability
• Comfortable working with consumer software applications
• Ability to work flexible shifts and occasional holidays
• Experience with data entry and management
Preferred Qualifications:
• Knowledge of agriculture industry or customers
• Experience in precision farming or ag-tech systems
• Background in agriculture, technology dealer channels
• Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field
Special Considerations:
• Retention bonus and pay increase after 6 months (completion required)
• 6-week training period (8:00 AM – 4:30 PM shift)
• 3–4 months to reach full productivity
• Occasional travel for factory tours and field visits
• Strict attendance policy during training (no time off allowed)
• Unexcused absences during training may lead to termination
Core Competencies:
• Customer Relationship Management
• Technical Support & Troubleshooting
• Communication & Problem Resolution
• Data Documentation & CRM Usage
• Multilingual Support (Portuguese + English)
#ZR
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Recruiting and staffing services
11 - 50 Employees
Nisswa, MN, US
2003
