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Customer Relationship Associate Jobs in Quebec (NOW HIRING)

LocalJobShop.ca

E-mail & CRM Specialist

Laval, QC

CA$33 - CA$36/hr

Corporate Requisition Number: 21491-CRM-08-13 Date Opened: August 13, 2026 Number of Openings: 1 ... From sales associates and store leadership; dedicated in-house apparel and design teams; marketing ...

Ardene

E-mail & CRM Specialist

Laval, QC · On-site

CA$33 - CA$36/hr

Corporate Requisition Number: 21491-CRM-08-13 Date Opened: August 13, 2026 Number of Openings: 1 ... From sales associates and store leadership; dedicated in-house apparel and design teams; marketing ...

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from ... Maintain CRM hygiene, update customer notes, and contribute to internal process improvements.

MiMetala

Be Seen First

Fine Jewelry Sales Associate

Montreal, QC · On-site

CA$16.10 - CA$23.27/hr

As a Fine Jewelry & Diamond Sales Associate, you will educate customers on diamonds, gemstones ... Proficiency with POS and CRM systems. Preferred * Experience in fine jewelry, diamonds, luxury ...

Trane Technologies

Customer Sales Associate

Quebec, QC · On-site

Proven experience in building customer relationships and maintaining professional customer service, even in difficult situations. Annual Base Salary Range or Hourly Base Pay Range: $63,840.00 - $92 ...

trane technologies

Customer Sales Associate

Quebec, QC · On-site

Proven experience in building customer relationships and maintaining professional customer service, even in difficult situations. Annual Base Salary Range or Hourly Base Pay Range: $63,840.00 - $92 ...

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Customer Relationship Associate information

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Quebec?

The most popular types of Customer Relationship jobs in Quebec are:

What cities in Quebec are hiring for Customer Relationship Associate jobs?

Cities in Quebec with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Quebec as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

E-mail & CRM Specialist

Laval, QC

LocalJobShop.ca
See more jobs at LocalJobShop.caexternal

CA$33 - CA$36/hr

Full-time

Posted 14 days ago

Job description

Location Details: Head Quarters

PostalCode: H7X 4G8

Category: Corporate

Requisition Number: 21491-CRM-08-13

Date Opened: August 13, 2026

Number of Openings: 1

Job Type: Permanent

Pay Class: Full Time

Education: Bachelor's Degree

Career Level: Mid-Level

Who We Are:

Hey, we're Ardene!

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally - not to mention ardene.com and our app!

We believe that fashion shouldn't be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

https://ardenecorporate.com/life-at-ardene

Description:

WHO YOU ARE:

You have strong technical skills, are analytical, detail oriented, creative, energetic, confident and a quick learner.  A key player on our growing and dynamic CRM/Loyalty team, you will report to the Director, Loyalty, CRM & Consumer Insights.  You will work with and help evolve our CRM channels to deliver a best-in-class communication strategy.  Responsibilities and tasks include the following:

  • Build, QA, send tests, schedule, and monitor email marketing campaigns within our ESP.  Ensure campaigns render well in the most common platforms, including mobile.
  • Create and monitor push notifications, SMS/MMS, in app notifications and app inbox campaigns within our ESP. 
  • Incorporate dynamic segmentation and personalization within all CRM channels & campaigns to optimize omni-channel revenue and engagement.
  • Report & analyse the performance of CRM channels, campaigns and database evolution.  Prepare recommendations to optimize engagement and revenue. Support with building dashboards and reports.
  • Perform multivariate and A/B tests, analyze results and use insights to optimize existing and future campaigns.
  • Work with marketing and ecommerce teams to improve email templates.
  • Monitor industry best practices, and collaborate with cross functional teams to deliver best in class campaigns.
  • Monitor deliverability of emails.
  • Support with building and managing customer segments to feed campaigns, journeys and digital audiences.
  • Support with building, managing and optimization of customer journeys to evolve towards a more personalized communication strategy.
  • Monitor subscriber database and participate in acquisition initiatives to drive growth and strategies to reduce churn/unsubscribes.   
  • Troubleshoot any problems with our campaigns and within our ESP (open and follow up on tickets when necessary).
  • Participate in CRM projects to launch new features, channels, and technologies to ensure we communicate with our customers in the most relevant, efficient and personalized way.
  • Support / back-up within the CRM and global e-commerce team when necessary.
  • Other projects and tasks as required.

WHAT YOU'LL NEED:

  • Degree in Business, Marketing or related field of study
  • 2-3 years experience using an Email Software Provider
  • Salesforce Marketing Cloud experience an asset, Braze experience an asset
  • Proficiency with tracking campaign engagement in GA4
  • Strong knowledge of excel
  • Knowledge of html & CSS an asset
  • Power BI & SQL experience an asset
  • Strong attention to detail and a team player, solid analytical skills and technical skills, and a quick learner
  • Understand industry best practices related to email, SMS and push notifications to build best-in-class communication
  • Bilingualism (English and French)

The expected hourly wage range for this role is between $33 - $36

GROW WITH US!

We're pretty proud to say that everything we do starts with our people - whether it's in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America's top retail chains!

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual's race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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