Customer Relations Trainee Jobs in Rome, GA (NOW HIRING)

Title: Water Treatment Support Specialist Trainee

Reports to: Water Treatment Department Assistant Manager

Status: Full-time

Working Hours: Varies

Miura is a global company that produces the most efficient boiler system solutions in the world. Miura

aims to be the best partner for energy, water, and environment with our Techno-Service revolution. Miura proudly builds its boilers in Rockmart, GA.

PURPOSE OF ROLE:

The Water Treatment Support Specialist is responsible for supporting the Miura branch offices, factory, and Miura representatives regarding maintenance, production, and sales inquiries. This includes the creation and implementation of support documents, traveling to customer sites for events such as hands-on training and maintenance support, reviewing water analysis reports, and answering inquiries from both maintenance and sales. They are also responsible for analyzing and supporting water treatment business development through activities such as data analysis, product development, and quality improvement. Communication and collaboration includes daily interaction with employees at all levels within Miura, including but not limited to, sales, maintenance, administration, engineering, and production staff, so that support can be provided in a timely manner and correct manner to entities needing support; particularly related to water treatment topics and products. To continue improving the department and self, candidates will be responsible to gain higher levels of education and experience in water treatment equipment and treatment styles. Candidates that have a solid understanding of Miura’s system and product lineup – such as installation, operation, maintenance, water treatment – with an ability to convey technical information in step-by-step instructions using excellent verbal and written communication skills will succeed in this role.

ESSENTIAL FUNCTIONS:
1) Skill Development

a. From Trainee position (Level 0) skill set – learn and become familiar with all skills including but limited to:

1. All Safety Practices and Company Policies along with Company Structure.
2. Best practice and procedures of Handling Chemicals.
3. MIURA Program System that are used to support Maintenance, Sales and other departments along with the ability to pull data from appropriate to location to analyze key aspects of the business.
4. All aspects of the way water samples travel through the company and how information is collected and stored through our Water Website and Sample Database.
5. All administrative tasks that allow Water Treatment to function such as expense reports, creating Purchase Orders, etc.
6. BASICS of MIURA Water Treatment Equipment (Current & Legacy), Chemicals and Water Treatment Styles/Practices.
7. The ways that we ensure accurate water quality analysis results.

2) Provide Complete Water Treatment Support & Follow-through (Case Management)

1. Assist sales and maintenance/service personnel from Miura and our Representative Network by answering water treatment, water quality, and associated water equipment questions, coordinating with internal departments (Maintenance, Engineering, Maintenance Support, Production Support, etc.) to provide guidance with troubleshooting Miura water quality products and services within the department’s guidelines for timeliness and efficiency in the Case Management System.

i. Responsible for supporting the maintenance and sales staff in relation to the subject of water treatment. This involves becoming a technical expert in multiple product lines (chemical, water treatment equipment, federal/state/local codes, and regulations, etc.).

1. Water Lab Support

i. Be familiar with water analysis laboratories and the water analysis procedures to support the water analysis labs.

1. Create and update supporting technical documentation (manuals, FAQ / quick guides, knowledge base, tools, & calculators, etc.) to assist MAC and Rep maintenance and sales personnel with documents pertaining to content such as PV replacements, retrofits, parts identification, digital services, etc., as identified through a regular case management review and interaction with MAC’s Maintenance team.

1. Create and revise documents in support of Sales, Maintenance, and Production Departments in relation to water treatment topics and products.
2. If applicable, translate documents from Japanese to English and/or English to Spanish.

Position Minimum Requirements (knowledge, skills and abilities required to perform satisfactorily in the position):

• Must understand and be able to apply the principles of the MIURA “MOTTO,” “MISSION and VISION,” “MIURA WAY” and “CSLP – Complete Solutions & Lifecycle Partnerships” to their everyday work activities where applicable, and always put safety first.
• Excellent written communication skills
• Must be proficient in speaking in front of various audiences (employees, customers, representatives)
• Collaborative working style with strong ability to proactively establish and maintain working relationships with all support departments and multi-cultural teams.
• Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint, Teams)
• Possesses:

• Exceptional time management skills and ability to prioritize tasks and complete them in a timely manner.
• Proven organizational and planning skills. Must be a self-starter with great initiative.
• Multi-tasked, analytical approach to problem-solving with strong attention to detail.
• Ability to gather, analyze & present information utilizing strong verbal / written communication skills.
• Knowledge and practical experience in working remotely, building, and maintaining customer trust, problem solving, maintenance & safety best practices.

• Interact professionally with customers, co-workers, and suppliers in stressful and busy situations.
• Submits required documentation on timely basis & meet deadlines.
• Excels within the guidelines of both corporate and departmental policies.
• Regular and reliable attendance is required.
• Ability to travel an average of 25% domestically while managing travel expenses in a cost-efficient manner.

Job Qualifications:

• Associates' degree in a STEM field, or at least 1 year of STEM field service/support experience.
• Experience researching technical information and troubleshooting mechanical and electrical components and control systems is preferred, but not required.
• Ability to read and interpret wiring diagrams and schematics is preferred, but not required.
• Familiarity with ASME Section I and Section VIII codes is preferred, but not required.
• Experience with UL standards is preferred, but not required.
• Knowledge of heat transfer principles and fluid analysis is preferred, but not required.

PHYSICAL DEMANDS:

• Position requires standing for 1/3 to 2/3 of time.
• Position requires walking under 1/3 of time.
• Position requires sitting for over 2/3 of time.
• Position requires reaching, pulling and pushing under 1/3 of time.
• Position requires climbing and balancing under 1/3 of time.
• Position requires stooping, kneeling, crouching and crawling under 1/3 of time.
• Position requires talking under 1/3 of time.
• Position requires lifting up to 50 lbs. under 1/3 of time.
• Position requires driving under 1/3 of time.
• Position requires hearing over 2/3 of time.
• Position requires keyboarding 1/3 to 2/3 of time.
• Position requires close vision and distance vision under 1/3 of time.
• Position requires color vision 1/3 to 2/3 of time.
• Position requires climbing stairs under 1/3 of time.
• Position requires travel within 1 hour of main office 1/3 to 2/3 of time.
• Position requires travel more than 1 hour outside of main office 1/3 to 2/3 of time.
• Position requires regular and reliable attendance.
• Position requires English and Grammar usage skills over 2/3 of time.
• Position requires reading and interpreting instructions over 2/3 of time.
• Position requires repetitive motion under 1/3 of time.