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Customer Relations Manager Jobs in Santa Rosa, CA

Verizon

Account Manager-SMB Sales

Napa, CA · On-site

With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions ...

CVS Health

Operations Supervisor

Petaluma, CA · On-site

$20.31 - $29.31/hr

When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff ... Handle all customer relations issues in accordance with company policy and promote a positive ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Santa Rosa, CA

Customer Relations Manager information

See Santa Rosa, CA salary details

$13

$29

$55

How much do customer relations manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations manager in Santa Rosa, CA is $29.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $34.18 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What cities near Santa Rosa, CA are hiring for Customer Relations Manager jobs? Cities near Santa Rosa, CA with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,842 per year, or $29.3 per hour.

Account Associate - State Farm Agent Team Member

Miguel Alfaro - State Farm Agent

Windsor, CA • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Miguel Alfaro - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Manage customer accounts and update information in the database.
  • Assist customers with policy changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.
  • Bilingual Spanish preferred.