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Customer Relations Manager Jobs in San Ramon, CA

Lambda

Manager, Investor Relations

San Francisco, CA · On-site

$150K - $200K/yr

Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to ... About the Role We are seeking a Manager, Investor Relations to strengthen the analytical and ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in San Ramon, CA

Customer Relations Manager information

See San Ramon, CA salary details

$13

$29

$56

How much do customer relations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relations manager in San Ramon, CA is $29.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $34.90 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What cities near San Ramon, CA are hiring for Customer Relations Manager jobs? Cities near San Ramon, CA with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $62,189 per year, or $29.9 per hour.

Senior Public Relations Manager - Enterprise & Crisis Communications

Higgsfield

San Francisco, CA • Remote

$180K - $210K/yr

Full-time

Posted 22 days ago

Job description

Why work at Higgsfield AI?

Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.

We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.

The Role

Higgsfield AI is seeking a Senior PR Manager - Enterprise & Crisis Communications to lead our global B2B communications strategy and protect the company's reputation as we rapidly scale.

This leader will own executive communications, enterprise customer messaging, corporate reputation, crisis response, issues management, public policy and strategic communications across our commercial business. You'll work closely with executive leadership, Legal, Product, Sales, Marketing, and Investor Relations to ensure Higgsfield is viewed as the trusted AI partner for the world's largest organizations.

This is a highly strategic role for someone who thrives in fast-moving, high-visibility environments.

What You'll Do

Enterprise Communications

  • Develop and execute Higgsfield's B2B communications strategy.

  • Position Higgsfield as the trusted enterprise AI platform for global brands.

  • Drive thought leadership around enterprise AI, creative technology, security, governance, and innovation.

  • Secure executive visibility through top-tier business and technology media.

  • Develop a bench of third party validators including customers who can provide case studies and testimonials.

Executive Communications

  • Develop messaging for executive interviews, keynote presentations, customer events, and media appearances.

  • Partner directly with senior leadership on strategic communications initiatives.

  • Prepare executives for press interviews, speaking engagements, conferences, and industry events.

Corporate Reputation

  • Build and protect Higgsfield's corporate reputation among enterprise customers, partners, investors, regulators, and industry stakeholders.

  • Develop messaging around company growth, customer success, product innovation, and strategic partnerships.

  • Support communications related to funding, acquisitions, partnerships, and corporate milestones.

Crisis & Issues Management

  • Own crisis communications planning and execution.

  • Develop crisis playbooks and executive response frameworks.

  • Lead cross-functional communications during reputational, operational, legal, security, or product-related incidents.

  • Partner closely with Legal and executive leadership on sensitive communications.

Customer & Industry Communications

  • Support communications around enterprise customer wins, strategic partnerships, and case studies.

  • Develop narratives that resonate with CIOs, CMOs, creative leaders, and enterprise decision-makers.

  • Collaborate with Sales and Marketing to strengthen Higgsfield's enterprise brand.

Agency & Media Management

  • Manage enterprise communications agencies and external partners.

  • Build relationships with business, technology, cybersecurity, AI, and enterprise journalists.

  • Measure communications effectiveness and continuously refine strategy.

What We're Looking For

  • 7-12+ years of corporate communications, enterprise PR, public affairs, or strategic communications experience.

  • Experience leading communications at a high-growth technology or AI company.

  • Strong background in enterprise software, SaaS, cloud, cybersecurity, AI, or infrastructure.

  • Demonstrated experience leading crisis communications and reputation management.

  • Exceptional executive communications and speechwriting abilities.

  • Strong understanding of enterprise buying audiences and B2B storytelling.

  • Experience partnering closely with Legal and executive leadership.

  • Outstanding judgment under pressure.

  • Experience managing communications agencies and cross-functional stakeholders.

Compensation & Benefits

We offer a competitive and thoughtfully structured compensation package designed to align with impact and growth.

Base Salary: The anticipated salary range for this role is $180,000 - $210,000, depending on experience, skills, and location.

In addition to cash compensation, we offer equity and a comprehensive benefits package to support you both professionally and personally.

Higgsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Compensation Range: $180K - $210K