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Customer Relations Manager Jobs in Rochester, MN

Croell, Inc.

Ready Mix Plant Manager

Preston, MN

Manage operations by performing an array of tasks including processing customer orders, dispatching ... customer relations, and working with a team that feels like family. For more information regarding ...

Coffee And Bagel Brands

General Manager

Rochester, MN · On-site

$20.82 - $39.77/hr

Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues. * Drive strategies to consistently improve guest satisfaction, speed of ...

Panera Brands

General Manager

Rochester, MN · On-site

Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues. * Drive strategies to consistently improve guest satisfaction, speed of ...

Panera Brands

General Manager

Rochester, MN · On-site

Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues. * Drive strategies to consistently improve guest satisfaction, speed of ...

Coffee And Bagel Brands

General Manager

Rochester, MN · On-site

$20.82 - $39.77/hr

Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues. * Drive strategies to consistently improve guest satisfaction, speed of ...

Central Farm Service Co

Feed Delivery Driver

Hayfield, MN · On-site

$55K - $65K/yr

Ensure deliveries are performed in such a manner as to maintain good customer relations * Comply ... Perform other duties as requested by supervisor or management Requirements * Maintain a valid Class ...

Central Farm Service

Feed Delivery Driver

Hayfield, MN · On-site

$55K - $65K/yr

Ensure deliveries are performed in such a manner as to maintain good customer relations * Comply ... Perform other duties as requested by supervisor or management Requirements * Maintain a valid Class ...

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Showing results 21-40

All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Rochester, MN

Customer Relations Manager information

See Rochester, MN salary details

$11

$26

$49

How much do customer relations manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer relations manager in Rochester, MN is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What are the most commonly searched types of Customer Relations jobs in Rochester, MN?

The most popular types of Customer Relations jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Customer Relations Manager jobs?

Cities near Rochester, MN with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 2% Internship, 80% Full Time, and 18% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $54,329 per year, or $26.1 per hour.

Truck Lease and Rental Sales Manager

North Central International - Rochester

Rochester, MN

Full-time

Posted 6 days ago

Job description

Summary:

The Idealease Account & Rental Manager is responsible for driving revenue growth, managing key customer relationships, and overseeing the full lifecycle of both contract leasing and rental operations. Reporting to the Idealease General Manager, this role combines strategic sales leadership with handson operational management to support company profitability, customer satisfaction, and departmental efficiency.

The Account & Rental Manager leads the acquisition of new contract, addon, and renewal business; manages a portfolio of existing customers; and executes targeted sales and marketing plans for both the lease/maintenance and rental divisions. This position develops and maintains a structured prospecting process, manages CRM data integrity, prepares sales forecasts, and delivers regular sales reporting.

In addition to sales responsibilities, the role oversees daily rental department operations, ensuring rental revenue goals, fleet utilization targets, and margin objectives are consistently achieved. The manager establishes and maintains operational policies, oversees equipment checkin/checkout processes, ensures compliance with company and DOT standards, manages rental billing accuracy, and maintains customer files, insurance documents, and utilization reporting.

Minimum Qualifications:

  • 3-5 years of experience in commercial truck leasing, rental, fleet management, transportation, or related B2B sales.
  • Valid driver’s license and ability to travel locally for customer visits.

Essential Functions:

Sales & Business Development (Lease, Dedicated maintenance, and Rental sales)

  1. Achieve new, add and renewal annual sales quota to the desired gross margin requirements.
  2. Sales and marketing of the Idealease Sales Department.
  3. Assist the management team in preparing an Annual Business Plan along with the 90 day forecast.
  4. Lease/Dedicated Maintenance Sales
  5. Assist in developing and implementing a rental sales and marketing plan.
  6. Establish Idealease rates for various equipment types through market analysis.
  7. Develop and use a systematic approach to rental sales calls utilizing telemarketing, mailers and personal customer visits.
  8. Provide weekly and monthly sales reports to management as required.
  9. Maintain a customer/ prospect sales database
  10. Achieve rental revenue, expense control and profitability objectives.

 Account & Customer Relationship Management

  1. Develop and maintain customer relationships
  2. Develop and maintain relationships with large volume rental customers.
  3. Develop and use a systematic approach to the Lease/Dedicated Maintenance Sales, utilizing sales tools along with customer development calls.
  4. Maintain a Customer/Prospect Sales database.
  5. Maintain and review Customer Evaluations on a periodic basis to ensure good customer relations.

Operations Management (Contract & Rental)

  1. Daily interaction with all Idealease departments to ensure Contract customers are maintained to highest level of customer service.
  2. Rental fleet equipment management.
  3. Develop and maintain policies and procedures for Rental Operations, to include: checkin/ checkout of equipment, vehicle files, customer files and daily yard checks.
  4. Daily interactions with the Service department to ensure rental equipment is maintained according to company standards and DOT regulations.
  5. Develop and maintain a system for daily yard checks and reporting of rental utilization to management.
  6. Develop and maintain a rental billing routine to ensure accurate and timely billing of rental charges to customers.
  7. Follow company procedures regarding all credit policies and assist on collection efforts.
  8. Use all Idealease sales tools including the Idealease Rating System, proficient use of the VAMA Program (Vehicle Acquisition Maintenance Analysis) and all other sales tools offered on the IRC or from Idealease Corporate.
  9. Maintain current new unit delivery report and update for all forecasting purposes.
  10. Develop and maintain a system for customer insurance files, verifying customer coverage is documented and on file.
  11. Maintain a current and accurate customer turndown log.

Leadership, Conduct, and Organizational participateion

  1. Communicate and cooperate with all departments.
  2. Attend company meetings as required.
  3. Handle all employee and customer issues in a professional and courteous manner.
  4. Any other duties assigned by the Idealease General Manager.
  5. Display an earnest desire to perform assigned tasks efficiently and accurately.
  6. Complete assigned tasks within allotted timeframe.
  7. Display an aptitude to learn and advance.
  8. Eagerly participate in company sponsored training events.
  9. Interact with customers professionally and courteously at all times.
  10. Promote an atmosphere of cooperation, teamwork and goodwill with fellow employees 
  11. Display honesty in all company related dealings. 

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