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Customer Relations Manager Jobs in Layton, UT (NOW HIRING)

IRALOGIX,Inc

Customer Care Representative

Salt Lake City, UT · Remote

$16.50 - $22.25/hr

As a CUSTOMER ACCOUNT RELATIONS MANAGER, Serves as a trusted client contact across the retirement services ecosystem. You will combine financial service expertise, IRA operations knowledge, and ...

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$11

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How much do customer relations manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer relations manager in Layton, UT is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.41 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What cities near Layton, UT are hiring for Customer Relations Manager jobs?

Cities near Layton, UT with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Layton, UT as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,560 per year, or $24.3 per hour.

Customer Relations Representative

FLSmidth & Co. A/S

Salt Lake City, UT • On-site

Other

Re-posted 5 days ago

Job description

Customer Relations Representative

We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us! Your responsibilities: As a Customer Relations Representative, you will:

  1. Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.
  2. Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
  3. Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
  4. Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain—highlight gaps in service delivery and drive continuous improvement.
  5. Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
  6. Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.

Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as:

  • Forecast Purchase Agreements (FPAs)
  • Consignment Agreements
  • Stocking Agreements

Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement. Contribute to internal operational planning and strategy development by representing the customer perspective.

Key Skills & Competencies:

  • Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.
  • Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.
  • Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.
  • Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.
  • Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.
  • Problem Solving: Proactive issue resolution with a customer-centric mindset.
  • Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.
  • Industry Knowledge: Understanding mineral processing and mining operations.
  • Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.

What you bring:

  • Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
  • Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
  • Familiarity with PDM, ERP and CRM systems
  • Willingness to travel frequently to customer locations across North America.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

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