1

Customer Relations Manager Jobs in Elgin, IL (NOW HIRING)

Public Relations Manager

Chicago, IL ยท Hybrid

$105K - $115K/yr

Our customers are everyday heroes - from police officers and firefighters to utility workers and ... relations experience and strong project management and writing skills to manage external ...

Customer Relations Outfitter

Bolingbrook, IL ยท On-site

$15 - $17.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

... management, coaching, and employee records retention. โ€ข Ensures provider relations ... customer provider call volume. โ€ข Provides ongoing education and training to staff to ensure they ...

As a Carrier Relations Manager, you are responsible for executing and upholding commitments made by ... Collaborate with Customer teams to identify, develop, and support new business opportunities across ...

next page

Showing results 1-20

Customer Relations Manager information

See Elgin, IL salary details

$12

$26

$49

How much do customer relations manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer relations manager in Elgin, IL is $26.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $30.91 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Elgin, IL?

The most popular types of Customer Relations jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Relations Manager jobs?

Cities near Elgin, IL with the most Customer Relations Manager job openings:

Infographic showing various Customer Relations Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $55,009 per year, or $26.4 per hour.

Automotive Dealership Customer Relations Manager - Fox Lake Honda

Advantage Of Naperville Inc

Fox Lake, IL โ€ข On-site

$138K/yr

Full-time

Re-posted 18 days ago


Job description

Description:

Advantage Honda of Fox Lake is looking for an energetic, outgoing, and customer-obsessed Customer Relations Manager to elevate our in-store experience and online presence.


This is not a desk-only role we want someone who is active on the showroom floor, engaging customers, celebrating purchases, and helping create memorable moments.


You will play a key role in:

  • Capturing customer delivery moments (photos, videos)
  • Engaging with customers after purchase
  • Driving online reviews (Google, Yelp, etc.)
  • Creating a fun, high-energy dealership atmosphere
Requirements:


  • Outgoing, energetic personality (must love engaging with people)
  • Strong communication and customer service skills
  • Comfortable approaching customers proactively
  • Basic social media and smartphone/photo skills
  • Automotive or customer-facing experience preferred
  • Organized and self-motivated
  • Ability to thrive in a fast-paced environment