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Customer Relations Manager Jobs in Tennessee (NOW HIRING)

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Owner Relations Manager

Gatlinburg, TN · On-site

Stony Brook emphasizes a "customer service first" approach, treating owners as partners in a family ... The Owner Relations Manager is responsible for overseeing a portfolio of Owners, with an objective ...

Career Search

Owner Relations Manager

Gatlinburg, TN

Stony Brook emphasizes a "customer service first" approach, treating owners as partners in a family ... The Owner Relations Manager is responsible for overseeing a portfolio of Owners, with an objective ...

Elos Medtech

Customer Relations Specialist

Memphis, TN · On-site

Customer Relations Specialist The Customer Relationship Specialist serves as a primary point of ... Process and manage customer purchase orders within ERP and CRM systems while ensuring accuracy and ...

Cortland

Community Relations Manager

Nashville, TN · On-site

$133K/yr

Role Overview As the Community Relations Manager, you serve as both the welcoming face of the ... Keep CRM records accurate and up to date for all potential resident interactions. * Monitor and ...

Cortland

Community Relations Manager

Nashville, TN · On-site

$133K/yr

Role Overview As the Community Relations Manager, you serve as both the welcoming face of the ... Keep CRM records accurate and up to date for all potential resident interactions. * Monitor and ...

Cortland

Community Relations Manager

Nashville, TN · On-site

$133K/yr

Role Overview As the Community Relations Manager, you serve as both the welcoming face of the ... Keep CRM records accurate and up to date for all potential resident interactions. * Monitor and ...

Orkin

Customer Relations Specialist

Cookeville, TN · On-site

Our Customer Service Specialist position gives you an opportunity to help customers with your ... Demonstrated ability to prioritize tasks and manage time efficiently * We will consider for ...

Orkin LLC

Customer Relations Specialist

Cookeville, TN · On-site

$21 - $25/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your ... Demonstrated ability to prioritize tasks and manage time efficiently * We will consider for ...

Orkin

Customer Relations Specialist

Cookeville, TN · On-site

$21 - $25/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your ... Demonstrated ability to prioritize tasks and manage time efficiently * We will consider for ...

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Customer Relations Manager information

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$45

How much do customer relations manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer relations manager in Tennessee is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $28.37 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Tennessee?

The most popular types of Customer Relations jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Relations Manager jobs?

Cities in Tennessee with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,508 per year, or $24.3 per hour.

Customer Relations Specialist

Memphis, TN • On-site

Gossett Motor Cars
See more jobs at Gossett Motor Carsexternal

Other

Medical, PTO

Re-posted 17 days ago

Job description

Customer Relations Specialist

One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.

This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment, along with clear opportunities for advancement.

Position Overview

As a Customer Relations Specialist, you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises. This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.

We offer one of the most competitive compensation plans in the market, featuring a guaranteed hourly rate plus a highly aggressive bonus structure.

Key Responsibilities
  • Answer and manage incoming sales calls professionally and efficiently
  • Schedule and confirm customer appointments
  • Respond to all sales leads in a timely and consistent manner
  • Provide accurate, basic vehicle and dealership information
  • Communicate with customers using integrity, professionalism, and care
  • Route calls and inquiries to the appropriate team members when needed
  • Develop strong product knowledge across multiple automotive brands
Qualifications
  • Excellent verbal and written communication skills
  • Strong organizational and time-management abilities
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Ability to multitask and work effectively in a fast-paced environment
  • Professional demeanor and customer-first mindset
Gossett Motor Cars Offers
  • Team-oriented, supportive work environment
  • Clear advancement and career-growth opportunities
  • Affordable medical insurance plans
  • Paid vacation (3 weeks)
  • Employee vehicle purchase program
  • On-site mobile health clinic

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