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Customer Relations Associate Jobs in Springfield, MO

Cabela's

Camping Team Lead

Springfield, MO · On-site

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high ...

Bass Pro Shops

Camping Team Lead

Springfield, MO · On-site

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high ...

Bass Pro Shops

Camping Team Lead

Springfield, MO · On-site

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high ...

Bass Pro Shops

Team Lead

Springfield, MO · On-site

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high ...

Walgreens

Pharmacy Customer Service Associate

Nixa, MO · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the ...

Walgreens

Pharmacy Customer Service Associate

Nixa, MO · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the ...

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Showing results 21-40

All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Springfield, MO

Customer Relations Associate information

See Springfield, MO salary details

$22.7K

$42.8K

$60.9K

How much do customer relations associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer relations associate in Springfield, MO is $42,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,500.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Springfield, MO?

The most popular types of Customer Relations jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Relations Associate jobs?

Cities near Springfield, MO with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $42,833 per year, or $20.6 per hour.

DSW Associate Store Manager

Designer Brands

Springfield, MO • On-site

Full-time

Re-posted 3 days ago

Designer Brands rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

General Summary
Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.
Essential Duties and Responsibilities:
Be empowered to meet the customer where they are and personalize their experience:
  • Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
  • Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
  • Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

Be committed to the customer having a consistent positive experience:
  • Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
  • Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
  • Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
  • Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:
  • Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
  • Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
  • Collects and submits all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:
  • Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
  • Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.
  • Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc.
  • Support Store Manager in resolving associate relations matters. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

Bring fun and energy to everything you do:
  • Recognize the store team through our company recognition tools.
  • Support development of the store team through training, coaching, feedback and motivation.
  • Assists in recruiting, interviewing, and onboarding Store Associate candidates.
  • Delegate and/or perform all other associate duties within store.
  • Performs other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills:
  • Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
  • Ability to develop collaborative working relationships.
  • Good verbal and written communication skills.
  • Ability to move with tempo and hold team accountable to meet time bound expectations.
  • Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
  • Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
  • Must have the ability to spend up to 100% of working time standing or walking around the store.
  • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
  • Stoop, kneel, crouch or crawl on a frequent basis.

Experience:
  • Minimum 2 years management experience.
  • Minimum high school graduate or equivalent.
  • Some college preferred.

What Designer Brands employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Designer Brands logo

About Designer Brands

Sourced by ZipRecruiter

Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. * Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. * Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1969

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