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Customer Relations Assistant Jobs in Sandy, UT (NOW HIRING)

1-800 CONTACTS

Employee Relations Partner

Draper, UT · Hybrid

We've built an excellent company and changed an industry by putting the customer first, always. The ... The Employee Relations Partner is dedicated to helping our people work better together--by solving ...

1-800 CONTACTS

Employee Relations Partner

Draper, UT · Hybrid

We've built an excellent company and changed an industry by putting the customer first, always. The ... The Employee Relations Partner is dedicated to helping our people work better together--by solving ...

IRMG GROUP

Assistant Manager

Salt Lake City, UT

$14 - $15/hr

As an Assistant Manager, you'll oversee daily operations, ensuring efficiency and compliance with ... Customer relations and satisfaction * Facility maintenance and repair * Inventory management * Lead ...

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Sandy, UT

Customer Relations Assistant information

See Sandy, UT salary details

$16.2K

$41.7K

$53.7K

How much do customer relations assistant jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer relations assistant in Sandy, UT is $41,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $42,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Sandy, UT?

The most popular types of Customer Relations jobs in Sandy, UT are:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Sandy, UT as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,633 per year, or $20 per hour.

Employee Relations Partner

1-800 CONTACTS

Draper, UT • Hybrid

Full-time

Medical, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR – one of the world's largest and most successful private equity investment companies.

We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job If you're the kind of person who believes hard conversations can lead to stronger teams, this is your role. The Employee Relations Partner is dedicated to helping our people work better together—by solving problems, offering guidance, and creating an environment where our values are more than just words on a wall. You'll work closely with smart, kind people across the company, while helping to protect and elevate our award‐winning culture.

What you'll do

Own and manage workplace investigations and associate complaints Guide leaders through performance conversations, corrective actions, and terminations Act as a go‐to resource for employee concerns, conflicts, or policy questions Use interviews, surveys, and trends to diagnose and solve culture or performance issues Collaborate with Legal and HR Business Partners to manage risk and ensure consistent, fair processes Lead ADA interactive processes and reasonable accommodation conversations Handle Department of Workforce Services (DWS) claims and other external agency inquiries Provide regular training calibrations to help managers lead more effectively Recommend policy improvements and work with Legal to bring them to life Conduct stay and exit interviews and report on actionable themes Partner with Learning & Development to create training on topics such as coaching, documentation, and ER fundamentals Maintain a solid understanding of employment law (multi‐state experience is a plus) What you'll need 3+ years of Employee Relations or HR Business Partner experience You have the ability to work in a hybrid capacity at our Draper, UT office Why we will love you You're calm under pressure, and people trust you to be fair and discreet You have the natural ability to listen, read between the lines, and get to the heart of the issue You know how to balance legal risk with culture, context, and what's right You enjoy solving problems—and you don't mind delivering hard feedbackYou write and speak clearly, even when things are complex You care about people, values, and doing the right thing Perks Free eye exams for your entire family Deep discounts on lenses, glasses, and other services Amazing healthcare coverage 401(k) match Flexible PTO Tuition reimbursement program In‐house restaurant with highly discounted meals (Steak dinner under $6) Free snacks, ice cream, and drinks every day Full onsite gym We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid

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