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Customer Relations Assistant Jobs in Baltimore, MD

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Customer Relations Assistant information

See Baltimore, MD salary details

$16.9K

$43.5K

$56.1K

How much do customer relations assistant jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer relations assistant in Baltimore, MD is $43,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,800.00 and $44,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Baltimore, MD?

The most popular types of Customer Relations jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Relations Assistant jobs?

Cities near Baltimore, MD with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Baltimore, MD as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $43,534 per year, or $20.9 per hour.

Customer Relations Coordinator

Forward Air Corporation

Baltimore, MD • On-site

$21/hr

Full-time

Re-posted 9 days ago

Key responsibilities

  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.

  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.

  • Prepare, review, and organize shipping documents such as air waybills, bills of lading, labels, and proof of delivery.

Job description


The Customer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.
Compensation: $21.00 per hour
Schedule: Monday- Friday 8am-5pm, onsite
Responsibilities
  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.

  • Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.

  • Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.

  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.

  • Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.

  • Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).

  • Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.

  • Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.

  • Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.

  • Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.

  • Identify routine service issues or delays and escalate them to operations leadership according to established procedures.

  • Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.

  • Participate in training, meetings, and process improvement activities as assigned.

  • All other duties as assigned to meet evolving business needs.

Qualifications
  • Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.

  • Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.

  • Strong attention to detail with the ability to follow established processes consistently.

  • Clear, professional written and verbal communication skills with a customer-focused approach.

  • Ability to work collaboratively in a fast-paced, team-oriented, on-site environment.

  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.

  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
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