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Customer Relation Manager Jobs in Riverside, CA (NOW HIRING)

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$18 - $19/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$16 - $21.75/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$16 - $21.75/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

JNH Lifestyles

Customer Support Specialist

Irvine, CA · On-site

$21 - $23/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

JNH Lifestyles

Customer Support Specialist

Irvine, CA · On-site

$21 - $23/hr

Follow established company procedures, guidelines and policies related to communication and customer relations. Communication and Response Management * Answer all incoming calls, emails, chats and ...

Month2Month

Landlord Relations & Team Manager

Irvine, CA · On-site

$70K/yr

Experience in landlord relations, customer service, or property management. * Strong leadership and interpersonal skills. ***To proceed with the application process, please upload your resume into ...

Nikkiso Co.

Project Manager

Santa Ana, CA · On-site

$90 - $130/hr

Must have change management and customer relations management experience * Excellent negotiation skills are a must Work Environmental and Physical Demands: * In order to perform the duties of this ...

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Customer Relation Manager information

See Riverside, CA salary details

$12

$27

$52

How much do customer relation manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer relation manager in Riverside, CA is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.60 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What cities near Riverside, CA are hiring for Customer Relation Manager jobs?

Cities near Riverside, CA with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,056 per year, or $27.9 per hour.

Customer Care Representative

JNH Lifestyles

Ontario, CA • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

THIS IS AN ON-SITE POSITION
Summary
JNH Lifestyles is a sauna manufacturer and retailer located in the greater Los Angeles area. Our company has been in the business of promoting joyful, natural, healthy living for over 30 years through our dedication to providing stellar customer service and cutting-edge products. We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our tradition of providing top-notch customer service. The position is located in Ontario, California.
Responsibilities
Provide Exceptional Customer Service
  • Ensure a high level of customer satisfaction by delivering excellent customer service.
  • Utilize problem-solving skills to establish and nurture customer relations.
  • Build and maintain sustainable relationships with customers through open and interactive communication.
  • Follow established company procedures, guidelines and policies related to communication and customer relations.

Communication and Response Management
  • Answer all incoming calls, emails, chats and tickets promptly.
  • Identify and assess customer needs to resolve issues, address complaints and provide assistance and product information.
  • Provide customers with accurate and complete information using the appropriate tools and procedures.

Complaint Resolution
  • Handle customer complaints efficiently, offering appropriate solutions and alternatives within established time limits.
  • Follow up with customers to ensure issues are fully resolved.

Account Management
  • Service existing customer accounts by meeting their needs, obtaining orders and addressing inquiries.
  • Plan and organize your daily work schedule to call on existing and potential customers to establish new accounts.
  • Maintain detailed records of all customer interactions.
  • Process customer accounts and file documents according to established procedures.
  • Input accurate information into customer databases and relevant platforms.

Product Knowledge
  • Stay current and well-informed on the range of products and services offered.
  • Adeptly guide discussion on various product and service options with customers.
  • Continuously update and expand your knowledge to better assist customers.

Collaboration
  • Partner with coworkers to ensure that company goals and objectives are achieved.
  • Assist Management with various ad-hoc projects as required.

Basic Requirements
  • Experience: Minimum 2 Years relevant experience.
  • Excellent computer skills with the ability to work across multiple different software programs.
  • Strong phone-contact and active listening skills.
  • Excellent verbal and written communication skills.
  • Ability to multi-task, prioritize and manage time efficiently.
  • Ability to work with minimal supervision in fast-paced environment.
  • Ability to learn quickly and work with minimal supervision in a fast-paced environment.
  • Familiarity with programs and technology utilized in the generation of online sales.
  • High school degree.

Benefits
At JNH Lifestyles, we understand that benefits matter. As a valued member of the Team, you will have access to the following:
  • Medical, Dental, Vision and Voluntary Term Life Plans
  • Paid Vacation
  • Paid Sick Leave
  • Company Sponsored 401k Retirement Plan
  • Employee Discounts on Products

Apply