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Customer Relation Manager Jobs in Riverside, CA (NOW HIRING)

Link Consulting Services

Operations Manager

Orange, CA · On-site

$101K - $127K/yr

Internal customer relations/management skills * DMAIC process skills Required Experience and Education * BA in Business or Operations degree is preferred, MBA preferred * Minimum 5 years experience ...

SSD Alarm

Client Relations Manager -Anaheim

Anaheim, CA · On-site

$80 - $110/hr

Customer Service With over 50 years in the industry, SSD Alarm has grown to become one of the ... We are seeking a Client Relations Manager to join our team in Anaheim, CA. The ideal candidates are ...

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All JobsCustomer Relation JobsCustomer Relation Manager JobsCustomer Relation Manager Jobs in Riverside, CA

Customer Relation Manager information

See Riverside, CA salary details

$12

$27

$52

How much do customer relation manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer relation manager in Riverside, CA is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $32.60 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What cities near Riverside, CA are hiring for Customer Relation Manager jobs?

Cities near Riverside, CA with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,056 per year, or $27.9 per hour.

Sr. Employee Relations Manager

Hyundai Capital America

Irvine, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Hyundai Capital America rating

8.4

Company rating: 8.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Sr. Employee Relations Manager is a senior individual contributor responsible for independently managing complex employee relations matters and providing expert consultation to managers, HR Business Partners, and business leaders. This role conducts investigations, advises on performance management, corrective action, workplace concerns, leaves, accommodations, and separations, and applies sound judgment to ensure fair, consistent, and compliant employment practices. The position also identifies risk, partners with Legal and HR stakeholders as appropriate, and contributes to process improvements, reporting, and manager education that strengthen employee relations practices across the organization.
HOW YOU WILL MAKE AN IMPACT
1. Employee Relations Case Management & Investigations:
  • Manage complex employee relations matters, including workplace concerns, employee complaints, performance issues, corrective actions, separations, and other sensitive employment matters.
  • Conduct thorough and objective fact-finding and investigations by gathering relevant information, interviewing involved parties, assessing documentation, identifying policy considerations, and preparing clear case summaries and recommendations.
  • Evaluate employee relations matters for risk, consistency, precedent, and business impact; determine appropriate next steps and escalate only highly sensitive, legally complex, or enterprise-risk matters as appropriate.
  • Provide advanced guidance to managers and HR stakeholders on employee relations issues, performance management, corrective action, workplace conduct, and employment practices.
  • Ensure casework is handled in a timely, confidential, consistent, and well documented manner in accordance with company standards and applicable employment requirements.

2. Policy Interpretation, Compliance, and Risk Mitigation:
  • Interpret and apply company policies, employment practices, and applicable federal, state, and local employment requirements to support consistent and compliant employee relations outcomes.
  • Partner with HR Business Partners, Legal, Compliance, and business leaders to assess complex or sensitive employment matters and develop practical, risk-balanced solutions.
  • Prepare and review investigation summaries, corrective action documentation, separation materials, accommodation-related documentation, and other employee relations records to ensure accuracy, consistency, and completeness.
  • Identify potential compliance concerns, policy gaps, or inconsistent practices and recommend corrective actions or process enhancements.
  • Support audits, policy updates, and documentation standards that improve employee relations governance and operational effectiveness.

3. Stakeholder Consultation, Training and Reporting:
  • Serve as a subject matter expert and consultative partner to HR Business Partners, managers, Legal, Talent teams, and business leaders on employee relations matters.
  • Develop or support manager education, employee relations communications, tools, templates, and guidance materials that promote consistent and effective people management practices.
  • Analyze case data, employee relations trends, and recurring issues to identify root causes, emerging risks, and opportunities to improve manager capability or workplace practices.
  • Prepare reports, insights, and recommendations for HR leadership to support informed decision-making and continuous improvement.
  • Support assigned employee relations projects, policy updates, process improvements, audits, reporting activities, and department initiatives that strengthen compliance, consistency, and operational effectiveness.

4. Leaves, Accommodations and Employee Support:
  • Provide employee relations consultation on statutory leaves of absence, reasonable accommodations, workers' compensation coordination, return to-work matters, and related employee support issues.
  • Support the interactive process by assessing relevant information, coordinating with internal stakeholders, documenting communications, and recommending appropriate next steps.
  • Advise managers and HR stakeholders on sensitive employee matters involving leaves, accommodations, performance, conduct, and workplace concerns while balancing employee support, business needs, and compliance requirements.
  • Support employee separations, exit processes, and related documentation, including identification of themes or trends that may require follow-up action.

Qualifications
WHAT YOU WILL BRING TO THE ROLE
  • Minimum 8 years of progressive employee relations, human resources, or equivalent experience, including significant experience independently managing complex employee relations matters, workplace investigations, performance management issues, corrective actions, separations, and sensitive employee concerns.
  • Experience advising managers, HR Business Partners, Legal, and business leaders on employee relations matters, risk mitigation, policy interpretation, and employment practices in a corporate or multi-state environment preferred.
  • Experience identifying employee relations trends, preparing recommendations, and supporting process improvements, policy updates, manager education, or employee relations reporting preferred.
  • Bachelor's degree in Human Resources, Business Administration, Employee Relations, Industrial/Organizational Psychology, or related field required.
  • HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred.
  • Advanced knowledge of employee relations principles, workplace investigation practices, HR policies, and applicable federal, state, and local employment requirements.
  • Strong ability to independently assess complex employee relations matters, identify risk, evaluate options, and recommend practical, balanced solutions.
  • Demonstrated ability to conduct objective workplace investigations, prepare clear documentation, and advise on appropriate employment actions.
  • Strong consultative, communication, and influencing skills with the ability to coach managers and advise HR Business Partners, Legal, and business leaders on sensitive employee matters.
  • Strong judgment, discretion, analytical thinking, and organizational skills, with the ability to manage
  • competing priorities, identify trends, and support reporting, training, and process improvement initiatives.
  • Intermediate working knowledge of Microsoft Word, Excel and PowerPoint.

WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights
  • Hybrid flexibility - 4 days in office, 1 day remote
  • Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
  • Comprehensive health coverage - medical, dental, and vision plans
  • Employer-funded HSA contributions to help reduce healthcare costs
  • 401(k) with company match and immediate vesting from day one
  • 100% company-paid life and disability insurance
  • Wellbeing benefits including fitness and health resources
  • Leadership programs and career development that support continuous learning
  • Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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