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Customer Relation Manager Jobs in Reston, VA (NOW HIRING)

LYON BAKERY INC

Customer Relations Supervisor

MD · On-site

$20 - $25/hr

Maintain inventory of office supplies and manage workflow bottlenecks, aiding in the development ... customer relations with customers. What You Bring to the Table * Proven leadership experience ...

EmpowerHome Team

Client Relations Manager

Chantilly, VA · On-site

$55K/yr

Client Relations Manager | Real Estate Operations Manager | EmpowerHome Team | On-Site | Chantilly ... Customer-focused and committed to delivering exceptional service * Able to manage multiple ...

Aristotle

Client Relations Manager

Washington, DC · On-site

$60K - $72K/yr

The Client Relations Manager will serve as the primary point of contact and the overall ... Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase ...

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Customer Relation Manager information

See Reston, VA salary details

$12

$27

$52

How much do customer relation manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer relation manager in Reston, VA is $27.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.50 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What are the most commonly searched types of Customer Relation jobs in Reston, VA?

The most popular types of Customer Relation jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Relation Manager jobs?

Cities near Reston, VA with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $57,894 per year, or $27.8 per hour.

Customer Relations Supervisor

LYON BAKERY INC

MD • On-site

$20 - $25/hr

Other

Re-posted 28 days ago

Key responsibilities

  • Oversee call center daily operations, including shift coverage, call-outs, and weekend support.

  • Coach, train, and support team members, including performance evaluation and handling employee questions and conflicts.

  • Monitor support queues, team performance metrics, and assist with escalated customer issues and quality assurance.

Job description

At Lyon Bakery, we don't just make bread - We craft the vehicle for some of DC's finest sandwiches, burgers, toasts, and culinary creations. We're looking for a people-savvy, solution-oriented, and process-loving Customer Relations Supervisor to lead our fast-paced, high-volume order processing department. If you thrive on developing the ingredients for a successful team and helping your staff rise to the challenges of providing excellent customer service to DC-area chefs, this could be your next great opportunity.
This person who will shape heartbeat of our bakery's daily success will...
Lead and Support the Team
  • Aid in overseeing call center daily operations, including shift coverage, call-outs, and weekend support
  • Lead team huddles, delegate tasks, and ensure best practices, company policies, and SOPs are followed
  • Coach, train, and guide team members; support performance evaluation, handle employee questions and conflicts
  • Maintain schedules and approve shift swaps in the scheduling system
  • Track team KPIs and assist with reporting and performance analysis

Track Metrics and Interdepartmental Quality Assurance Communication
  • Monitor support and ticket system queues and team performance metrics
  • Assist with escalated customer issues and difficult calls
  • Follow up on complaints and ensure resolution processes are documented and complete
  • Perform quality checks and support continuous service improvement

Provide Operational Coordination
  • Process purchase orders and coordinate shipping logistics
  • Maintain inventory of office supplies and manage workflow bottlenecks, aiding in the development and improvement of existing SOPs
  • Reconcile customer refunds and assist with credit adjustments
  • Prepare reports and analyze team data to support departmental goals
  • Prepare customers' orders when needed, follow applicable food safety protocols and standards

Why You'll Loaf Working Here
At Lyon Bakery, you'll be part of a team that values quality, collaboration, and continuous improvement. We're not just baking bread-we're building relationships and supporting the culinary community.
NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Supervisors are expected to support the management team in ensuring cultural excellence amongst the staff and superior customer relations with customers.
What You Bring to the Table
  • Proven leadership experience, ideally in customer service, order processing, or a fast-paced operations environment
  • Lead team meetings with confidence and positive energy
  • Empathetic communicator with strong interpersonal skills and a calm, professional demeanor under pressure
  • Systematic thinker who can identify inefficiencies and implement practical solutions
  • Excellent problem-solving and conflict-resolution abilities
  • Comfortable managing shifting priorities, employee dynamics, and customer escalations
  • Bilingual (Spanish/English) strongly preferred
  • Call center experience is icing on the cake!
  • Proficient with customer service platforms (e.g., Zendesk) and basic reporting tools like Excel & other Microsoft office platforms
  • Able to lead with both structure and heart, setting the tone for a high-performing, supportive team culture
  • Must be able to work weekends and holidays

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