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Customer Relation Manager Jobs in Virginia (NOW HIRING)

Orkin

Customer Relations Specialist

Richmond, VA · On-site

$20 - $25/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Orkin LLC

Customer Relations Specialist

Richmond, VA · On-site

$20 - $25/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Casper Sleep Inc.

PR & Communications Manager

Richmond, VA · Hybrid

$100K - $120K/yr

Casper is looking for a PR & Communications Manager to lead external communications and media ... Collaborate with CX, social, and retail teams to craft customer communications; handle community ...

Orkin

Customer Relations Specialist

Richmond, VA

Our Customer Service Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

MR Fairfax

Personal Lines Account Manager

Herndon, VA · On-site

$46K - $62K/yr

Excellent customer relation skills * No management experience required * Duties: * Service and maintenance of Personal Lines accounts * Consult and interact with high net worth individuals * Handle ...

MSCCN

Labor Relations Manager - Reston, VA

Reston, VA · On-site

$100K/yr

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... management, and union relations. Leads the development and implementation of labor relations ...

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Customer Relation Manager information

See Virginia salary details

$12

$26

$50

How much do customer relation manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relation manager in Virginia is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $30.96 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Relation jobs in Virginia? The most popular types of Customer Relation jobs in Virginia are:
What cities in Virginia are hiring for Customer Relation Manager jobs? Cities in Virginia with the most Customer Relation Manager job openings:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,171 per year, or $26.5 per hour.

Customer Success Manager - Account Management (Manager Technical Project / Program)

IDEMIA

Reston, VA

Full-time

Re-posted 10 days ago

IDEMIA rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

203rd of 243 rated software companies

Job description

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities
  • Manages the customer relation by being the primary point of contact for the customer
  • Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
  • Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
  • Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
  • Ensures compliance with customer requirements
  • Organizes and plans the work according to Program Management System process 
  • Performs the tollgates reviews
  • Monitors the KPIs of the Program
  • Takes care of risk management
  • Identifes issues or risks in collaboration with the technical project managers
  • Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
  • Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
  • Manages contracts management
  • Reinforce and ensures adherence to contract terms and conditions
  • Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance
Qualifications
  • Master's degree from a business school, university, or engineering school specializing in electronics or IT
  • Previous experience in program management with international clients (5 to 10 years) with experience in electronics or services
  • Autonomous, enthusiastic, and proactive
  • Agility and ability to communicate in a matrix/multi-country environment
  • Customer focus and experience in international contract management

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

Employment Type: FULL_TIME

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