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Customer Relation Associate Jobs in Reston, VA (NOW HIRING)

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Customer Relation Associate information

See Reston, VA salary details

$19.2K

$53K

$78.5K

How much do customer relation associate jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer relation associate in Reston, VA is $53,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $64,500.00 per year, depending on experience, location, and employer.

What is a customer relation associate?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relation associate?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are some common challenges faced by customer relation associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

Is customer relation associate a stressful job?

A customer relation associate role involves handling customer inquiries, resolving issues, and maintaining positive relationships, which can be demanding during high call volumes or difficult interactions. The job may be stressful at times, especially when managing multiple tasks or dealing with upset customers, but effective communication skills and problem-solving can help manage stress levels. Work environments and schedules vary, influencing the overall stress experienced in this role.

What are the most commonly searched types of Customer Relation jobs in Reston, VA?

The most popular types of Customer Relation jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Relation Associate jobs?

Cities near Reston, VA with the most Customer Relation Associate job openings:

Customer Relation Associate jobs near you

Product Designer, Principal Associate

Capital One

Mclean, VA • On-site

Full-time

Re-posted 27 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 174 rated banks

Job description

Product Designer, Principal Associate
We're currently seeking a Product Designer to join our Experience Design team. We're passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.
Role Expectations
As a Product Designer, you'll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.
Here are some of the expected competencies for this role:
Product Design Expertise: Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross-functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
Business-Focused: Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions
The ideal candidate has a strong portfolio demonstrating their process, results, and impact.
Basic Qualifications
  • At least 3 years of experience in a Product Design role
  • At least 3 years of experience with design and prototyping tools, such as Figma

Preferred Qualifications
  • At least 4 years of experience in a Product Design role
  • At least 4 years of experience with design and prototyping tools, such as Figma
  • At least 4 years of experience collaborating with product, tech and business partners
  • At least 4 years of experience working with an established design system
  • Experience working in heavily regulated, data heavy problem spaces

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $131,300 - $149,800 for Pr. Associate, Design
New York, NY: $143,200 - $163,500 for Pr. Associate, Design
Richmond, VA: $119,400 - $136,200 for Pr. Associate, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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