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Customer Relation Associate Jobs in Virginia (NOW HIRING)

Sentara Health

Sales Specialist- Large Group

Reston, VA · Remote

$10K/mo

Related years of experience includes Business Acumen, Customer Relation, Employee Benefits, Health ... For positions that are available as remote work, Sentara Health employs associates in the following ...

mge

Entry Level Client Associate

Alexandria, VA · On-site

$42K - $53K/yr

... client relations, and campaign management. You will work closely with clients, support event ... Build and maintain positive relationships with clients and customers * Communicate campaign goals ...

Massanutten

Retail Associate (Part-Time)

VA · On-site

$14.25 - $16.25/hr

... Customer Relations Typical Schedule Days: Varies including weekends and holidays Hours: Varies ... other Retail Associates * Assist in annual inventory * Communicate store needs to management

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Customer Relation Associate information

What are some common challenges faced by customer relation associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

What are the key skills and qualifications needed to thrive as a customer relation associate?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What is a customer relation associate?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.
What are the most commonly searched types of Customer Relation jobs in Virginia? The most popular types of Customer Relation jobs in Virginia are:
What cities in Virginia are hiring for Customer Relation Associate jobs? Cities in Virginia with the most Customer Relation Associate job openings:
Customer Relation Associate jobs near you

Resident Relations Associate (Residential)

CIM Group, LP

Alexandria, VA • On-site

$19 - $24.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention.  Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

ESSENTIAL FUNCTIONS:
  • Assist the Property Manager in addressing the needs of the property and its residents.
  • Addresses resident complaints and maintenance requests.
  • Scheduling appointments for repairs and for meetings with residents.
  • Prepares correspondence and notices.
  • Prepares paperwork with respect to resident accounts.
  • Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
  • Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
  • Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
  • Such other tasks or assignments as may be required by management.
SUPERVISORY RESPONSIBILITIES:
  • None.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • High School Diploma Required.
  • Prior experience in residential real estate preferred .
  • Proficient in Microsoft Office, especially Excel and Word.
  • Experience in Yardi or comparable software a plus.
  • Operate standard office equipment.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Detail oriented, deadline driven and ability to manage multiple tasks.
  • Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
  • Ability to apply common-sense understanding to carry out instructions.
  • Ability to solve practical problems.
  • Ability to communicate effectively, both written and verbal.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and/or reports.
PERFORMANCE METRICS:
  • Accuracy in work product.
  • Timeliness in completion of work product.
  • Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent. 
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:
  • A variety of Medical, dental, and vision benefit plans
  • Health Savings Account with a generous employer contribution
  • Company paid life and disability insurance
  • 401(k) savings plan, with company match
  • Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
  • Up to 16 hours of volunteer time off
  • Up to 16 weeks of Paid Parental Leave
  • Ongoing professional development programs
  • Wellness program, including monthly and quarterly prizes
  • And more!
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Alexandria, VA is $19.00 - $24.04 per hour. 
 
 
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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
 
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
 
CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.
 
CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.
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