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Customer Relation Associate Jobs in Tennessee (NOW HIRING)

CITY ENTERPRISES LLC

Sales Associate

Hendersonville, TN · On-site

$13.25 - $18/hr

Customer relations * Team efforts * Follow up * Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor * Establish personal ...

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Customer Relation Associate information

What is a customer relation associate?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relation associate?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are some common challenges faced by customer relation associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

Is customer relation associate a stressful job?

A customer relation associate role involves handling customer inquiries, resolving issues, and maintaining positive relationships, which can be demanding during high call volumes or difficult interactions. The job may be stressful at times, especially when managing multiple tasks or dealing with upset customers, but effective communication skills and problem-solving can help manage stress levels. Work environments and schedules vary, influencing the overall stress experienced in this role.

What are the most commonly searched types of Customer Relation jobs in Tennessee?

The most popular types of Customer Relation jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Relation Associate jobs?

Cities in Tennessee with the most Customer Relation Associate job openings:

Customer Relation Associate jobs near you

Sales Associate

CITY ENTERPRISES LLC

Hendersonville, TN • On-site

$13.25 - $18/hr

Full-time

Re-posted 5 days ago

Job description

Primarily responsible for providing exceptional service to customers in their buying experience through customer relations, product knowledge, and providing a positive buying atmosphere. 

JOB DUTIES 

  • Sales efficiency through product knowledge, company standards, and customer/company expectations 
  • Keep abreast of incoming inventory, features, accessories, etc. and how they benefit the customer 
  • Know and understand equity and values, and be able to explain depreciation to the customer 
  • Customer relations 
  • Team efforts
  •  Follow up 
  • Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor 
  • Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.  

POSITION REQUIREMENTS 

  • High School Diploma or GED 
  • Customer relations experience 
  • Must be able to qualify for a Sales license 
  • Valid driver’s license 
  • Clean MVR – Demo vehicles (including test drives) 
  • Exceptional industry knowledge – makes, models, features, etc. 
  • Professional appearance 
  • Basic computer skills 

CHARACTERISTICS 

  • Modesty – customers do not respond well to bravado and arrogance 
  • Conscientiousness 
  • Achievement Orientation 
  • Self-Motivated - Not easily Discouraged 
  • Business acumen – focused on building repeat customers & referrals 
  • Excellent Listener 
  • Accountability     

SKILLS & QUALIFICATIONS

  •  Ability to decipher quickly customer needs.
  • Listens more than they speak 
  • No supervisory responsibility 
  • Regular and substantial contact with others
  • Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
  • Handles sensitive, complex, and/or confidential information. 
  • Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
  • Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. 
  • Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.
  • There is no responsibility for budget, revenues and/or expenditures. 
  • Performs duties within scope of general Company policies, procedures and objectives.
  • Analyzes problems and performs needs assessments.
  • Uses judgment in adapting broad guidelines to achieve desired result.
  • Regular exercise of independent judgment within accepted practices.
  • Makes recommendations that affect policies, procedures and practices.
  • Refers exceptions to policy and procedures to the supervisor.   

PHYSICAL REQUIREMENTS 

  • Work involves some exposure to moderate risk of accident and requires following basic safety precautions. 
  • Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting. 

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